The location was decent, within a 15 minute walk of a few major attractions. The room was not in the best condition and you could definitely see the filth/wear & tear on their carpets, walls, furniture and bathroom fixtures. We also had the lovely experience of holes in the bed linens and sheets. Despite the condition of the hotel, my main issue was the extremely rude hotel staff. The front desk could not have been more unaccomodating, rude and difficult. We stayed in 6 different hotels during our stay in Italy and this was by far, the WORST staff.
Aside from verbally insulting myself, my fiance and "America as a whole" - This atrocious staff nearly ruined my fiances plans for a proposal because they allow their cleaning staff to go through your baggage when you leave the room. (Yes, you read that correctly. When we returned from a day of sightseeing, I noticed things in our luggage were strewn about and not as we had left them. I contacted the front desk and they informed me that the cleaning staff is allowed to touch/move/reorganize luggage that is "in their way". My luggage was locked in closet and certainly not in any cleaning person's "way".)
I will absolutely return to Rome because it was one of the most beautiful, cultured and exciting cities that I have visited but I will definitely choose a different hotel for my next stay. Do yourself a favor and stay far away from this place!! I promise, you will have a much more enjoyable visit in the eternal city without the added stress of these unprofessional animals.
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