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Hotel Raffaello
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Reviews (2,615)
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All reviewsvia urbanapillow menutermini stationwithin walking distancejacuzzi showerpastriessanta maria maggiorebreakfast stafftop floorquiet streetcolosseum and forumlovely hotelbreakfast was excellentsister hotelfamily roomtrevi fountainside street
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1,097 - 1,102 of 2,615 reviews
Reviewed November 2, 2012

stayed for 5 nights and found the hotel to be everything we needed.good sized rooms,wonderful breakfast and very helpful staff.hotel was in a good location for sights and shopping.the hotel was 10 minutes from Terminii train station.the hotel had a concierge elena who was very good at giving advice re sightseeing

  • Stayed: October 2012, traveled as a couple
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Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded November 2, 2012

Dear Mr. Brian,

Thank you for having spent some of your time writing down your opinion about us. We are more than glad when guests are satisfied, because we care.

I would like to take advantage of the moment, and remind all Tripadvisor users they have a special discount, among others available services we put at our guests' disposition, like me (the concierge, Elena... :) ), the Pillow Menu (a selection of softer or firmer pillows), the coffee machine, free wi-fi connection.

We do our best to do our job well, and we are here for you.

Hoping we will have you again as a guest,

Best regards.
Elena

PS: Next time you come, I'll be even better with directions... :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

This hotel is convenient to Rome Central Train Station.
The neighborhood is safe. The hotel is clean, comfortable,
and up-to-date. Great breakfast area. Free Wi-Fi. The rooms
and bath rooms are spacious enough. Terrific water pressure
in the shower. Friendly and professional staff.

  • Stayed: October 2012, traveled as a couple
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Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded October 31, 2012

Dear Chris,

Wow! Thank you for the enthusiastic review. We are more than glad when a guest remains with such a good impression about us, it only means we've done our job well, and we care about that.

Having our guests's satisfaction as a main gold, we continuously try to improve our services (such as the tunning of our wi-fi connection, which now works even better), or the introduction of a concierge service, who is here to help our guests with their matters.

We hope we will have you again soon, maybe with new pleasant surprises. :)
Until then,
Warm wishes,

Elena, concierge

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Reviewed October 28, 2012

My husband and I stayed here as part of our honeymoon and were very pleased with our stay. The breakfast every day was wonderful, as was the location. A short walk from the Colusseum, and great restaurants and shopping. The staff was very friendly and helpful. Try to get a room with a patio, it was wonderful to have a large patio to sit and relax at night. Location felt very safe, was never the least bit uncomfortable in the area, day or night. Highly recommend this hotel and hope to visit it again.

Room Tip: Try to get a room with a patio!
  • Stayed: May 2012, traveled as a couple
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Thank kristen033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded October 30, 2012

Dear Kristen,

Thank you for such an enthusiastic review, we are soooo glad your honeymoon and your staying here was so lovely.

We are also glad that our hotel and its staff had such a positive impact on you, we really care about our guests, and their gratification is our main purpose.

We hope we will soon have you again as a guest.
Until then,

Kindest regards,

Elena, concierge

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Reviewed October 24, 2012

Very good location,quiet area in the middle of the noisy Rome,very clean rooms.
Breakfast was among the best you can have in Rome and the coffee is absolutely perfect.
The staff was excellent,they all were speaking very good english and they gave us a lot of tips about visiting Rome.
I warmly recommend this hotel to whom intend to visit Rome,is one of the best choice for a very reasonable price,and,again,excellent location with many small traditional pubs around for a late night drink.

  • Stayed: September 2012, traveled with friends
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Thank mihacom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Guest Relations Manager at Hotel Raffaello, responded to this reviewResponded October 24, 2012

Dear guest,

Thank you for such a wonderful review, it means a lot to us, our main purpose is to manage in gratifying our guests.

We are more than glad when this happens, because we commit to always getting better, to growing, and improving.
That is why we add new services ,such as the Pillow Menu- a selection of firmer or softer pillows, the concierge, the coffee machine in the lobby, and so much more.

Hoping we will soon have the honor of having you again here,

Best wishes,
Elena, concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

The room had a wonderful terrace. The staff went out of their way to fill all our needs and request.
While having a chat with my wife and some other guest in the lobby, the staff over heard us talking about our anniversary. That evening when we returned from a great meal at a restaurant that Maximo suggested, we were suprised to find a bottle of sparkling wine in our room with a lovely note from the staff, Happy Anniversary! And it certainly was.
Also,the breakfast was fresh, a great variety, and with a pleasent attentive staff.
The location was centrally located and close to all forms of transportation.
Need a recommendation for dinner? Just ask Maximo at the desk or Luciano the Concierge.
They even helped us rent a Vespa, close by, and away we went, now that's the way to see Roma.
September 2012 was our second time staying here and it will not be our last.
We will definitly return. Ciao Bella!

Room Tip: Ask for a balcony.
  • Stayed: September 2012, traveled as a couple
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1  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded October 24, 2012

Dear Michael,

Thank you for such an enthusiastic review.

We are more than glad that we succeeded in making your staying here as good as it could have been, that's our main purpose.

We care about our guests, and when someone notices that, it's satisfactory.

We hope the next time we will have you here, we will be able to surprise you even more, we are continuously trying to outgrow ourselves.

Until your return,

Warmest regards,
Elena, concierge

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