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“Good but not rave worthy”
Review of Raffaello Hotel

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Raffaello Hotel
Ranked #77 of 1,257 Hotels in Rome
Certificate of Excellence
Brisbane, Australia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good but not rave worthy”
Reviewed September 22, 2012 via mobile

Stayed in this hotel mid September. The hotel was located in a good position, close to most of the tourist attractions. We walked most places, however the Metro subway was just down the street. We were disappointed when we arrived for check in. The male staff member was off hand and with out a semblance of friendliness nor a smile. I have travelled extensively and worked in the hospitality industry for many years and know that a friendly welcome makes a huge difference in a guests perception of a hotel. Having said this Francesca was another staff member at reception who always had a friendly smile and a great personality and it made the world of difference. The breakfast was very good and would satisfy most tastes. The staff at breakfast were friendly except for one day when a staff member who was obviously having a bad day and became irritated because we sat at a table that hadn't been cleared as this was the only one available; a frosty reception and spilt coffee made it abundantly clear to us that we had transgressed one of the dining room rules. The bedroom was large and comfortable, the bathroom was also large which makes me wonder why the shower was barely big enough to squeeze into (and i am no heavyweight) as there is plenty of room in the bathroom to have a shower of a suitable size. The room was very clean and a credit to the housekeeping staff. The WiFi was terrible and dropped out continously; free WiFi shouldn't be advertised if it does not work effectively.

Stayed September 2012
Helpful?
4 Thank Pugs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucianoConciergeHR, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, September 26, 2012
Dear guest,

We apologize for the inconvenient. Staff’s friendliness and hospitality are our main strengths as you can read from the hundreds reviews written by our guests. Probably at the moment of your arrival, our reception staff was particularly busy.
As you could see the Hotel set on an ancient building of the 19th century, the Wi-Fi signal does not arrive well in certain moments due to thick walls, but it now works really well (especially at the lobby) with the recent fine tuning of our connection.
The showers are a little bit smaller because of their hydro massage feature.

We hope to meet you again to give you the warmest welcome possible.

Kindest regards,
Luciano, Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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San Antonio
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 22, 2012

Excellent hotel for the value. It's just a 5-10 minute walk to the central station and about 10 minutes to the coliseum. The staff was helpful and the breakfast was fresh and delicious. We even had a small balcony in the room. The only downside could be the shower. If you are a large framed person (over 6ft tall and 200+ lbs) then the shower could be a little uncomfortable.

Traveled January 2011

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
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Helpful?
Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucianoConciergeHR, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, September 25, 2012
Dear guest,

We really appreciate your beautiful review.

We like to offer the much enjoyable and comfortable stay ever. We added a Pillow Menu to enhance comfort of our guests ( a selection of firms or softer pillows).

We look forward to giving the warmest welcome to your friends and family and hope to meet you again at Hotel Raffaello,

Best wishes,
Luciano, Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Michigan
1 review
Reviewed September 20, 2012

We really liked Hotel Raffaello. The description I read said it was on a quiet sidestreet....I don't think anyplace in Rome is actually quiet...but this may be as close as it gets. Our window opened on the side of the hotel... we prefer fresh air to a/c....it wasn't too noisy. Large bathroom but can't understand why so many Italian hotels use those stand-alone shower units...they remind me of vertical coffins...keep your elbows in! Buffet breakfast was very, very good. Generous with the coffee too. Reception desk staff and concierge were all helpful and truly friendly. There are umbrellas in a stand in the lobby for the guests to use...nice touch. Loved the winding streets, each filled with shops and restaurants of all types. Other guests included Americans, Brits and Italians...a nice mix and fun to chat with others at breakfast about their experiences. All in all, an excellent hotel stay.

  • Stayed September 2012, traveled with friends
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucianoConciergeHR, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, September 22, 2012
Dear guest,

We are really happy to learn about your satisfaction.

we try to offer our guests the best we can do - value for money, services and of course smiling Staff.
We are all happy to welcome our clients, and we will do it always – It Is our passion!

We hope to see you soon at the Hotel Raffaello,
waiting for you we send our warm regards,
Luciano, Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edenvale, South Africa
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 17, 2012

I recently spent 2 nights in Rome as I was having medical assessments for a legal claim resulting from a fall I had in Ostiense Station, and which resulted in me fracturing my patella very badly. Once again I picked Hotel Raffaello as that is where my family and I had stayed before my accident 2 years ago.

The hotel is perfectly situated close to Termini and Cavour Stations and within walking distance of most attractions. Even though I now have difficulty walking I was still able to do some wondering around after my assessments, and I purchased a one day Metro pass to get closer to some of the attractions which were slightly further away. I did not feel threatened when walking around to restaurants in the vicinity of the hotel at night, and I was a single lady.

I chose a single room as I was travelling alone. This room (116) was very small, but more than adequate for one person. The only criticisms I would have of the room would be that the shower is very very small (my husband would not have fitted in it) and the bed would only be suitable for a person under 1,82m (6 foot) as it did not allow for your feet to hang over the edge. Other than this it was exceptionally clean, and it had a mini-bar, safe, small TV, table and cupboard - everything one would need, especially as not much time would be spent in the room.

Once again the breakfast was of a high standard for Italy with good choices of cereals, fruit, toast, meats, cheese, eggs, etc. The staff in the dining room are very cheerful too. The front desk staff are extremely helpful and will store your luggage for early check-in or late departure (I had both!).

I would certainly recommend this hotel to people visiting Rome as it is very good value for money (I only paid EUR115 per night incl breakfast) and well situated.

Room Tip: Ask for the rooms with balconies on the top floor - we had one when we stayed as a family and it was...
See more room tips
  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy_DrewK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucianoConciergeHR, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, September 20, 2012
Dear guest,

We wish to express all our gratitude to have received an enthousiastic review from you, and we would like to remind all Tripadvisor users that they have special discount!

We are really glad to know that efforts made to improve our customer service are a plusvalue for our guests.

We hope to see you soon at Hotel Raffaello.

Warm wishes,

Luciano, Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 12, 2012

We stayed at this charming boutique hotel mid August for five nights and we can't think of a single complaint. The rooms are well maintained, lovely and clean with dark curtains should you want to take an afternoon nap. There was plenty of variety for breakfast and it was nice to be able to help yourself to a coffee or water etc in the loung area at any time during the day. A nice touch! Francesca and Manuela couldn't have been more helpful on reception, always seemed pleased to see us and have a chat about our day.

The hotel is in a great spot, very convenient to restaurants, shops and of course some of the main tourist attractions. Turn right when you walk out of the hotel, walk up a short lane way and there is a great restaurant where we became regulars! Great food! If we are lucky enough to get back to Rome we would definitely stay at Hotel Ravello!.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank mazzieBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucianoConciergeHR, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, September 14, 2012
Dear guest,

We really appreciate your beautiful review.

We are proud to propose you the best selection of products and of course our breakfast's Staff passion. We are committed to make your stay the most comfortable as possible.

We look forward to meeting you again!!
Luciano, Concierge
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clearwater,fl
Level Contributor
105 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 11, 2012

my wife and i went to rome for two days and stayed at this charming hotel. the staff was excellent and the hotel was in a perfect spot. plenty of shops, restaurants, and all the things you need while on your trip.

the location is perfect. we could walk to the Coliseum in about 10 minutes, and everything else, Trevi Fountin, Pantheon, and even the Vatican can be reached on foot. this of course is if you are someone who doesn't mind a nice walk in a beautiful city. i recommend comfortable shoes, and taking your time to stroll through the little side streets and enjoying the charm of Rome.

We used a map and just our sense of direction to navigate the city. If you don't care about making a wrong turn, now and then, then this is a good way to go. everyone was friendly and the city is very safe. we were out at all hours, and never felt unsafe at all. Plenty of police, and people everywhere.

we loved the hotel and would recommend iot highly to anyone staying in Rome.

Room Tip: the room with a terrace is terrific. private and nice area to sit aftera long day of seeing the sigh...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louisdarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucianoConciergeHR, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, September 14, 2012
Dear guest,

Thank you for having spent time to write such a beautiful review.

We trust that thanks to Hotel's position our guests have a real vision of Romans life (in contact with the main cultural sites and few steps from the handicraft shops).

Waiting for you to come back, we send our warmest wishes,

Luciano, Concierge
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London, United Kingdom
1 review
Reviewed September 10, 2012

Not my first trip to Rome but my first at this hotel.
The hotel is ideally situated far enough from the usual noise of noisy tourists but close enough to have an easy trip in to see the city. A short walk from Cavour metro, and an easy walk down to the colosseum without breaking a sweat about 5-10 min leisurely stroll.
The hotel itself was vey clean,We stayed in room 102, the room size was ample especially considering how long you actually stay in the room. Comfy beds and you can even choose the type of pillow you want. Bathroom facilities were great, especially the spa shower, which at the end of a long days sight seeing was a god send.
Breakfast was really good, hot and cold buffet with a vast choice of food so somethingfor everyone. Definitely sets you up for the day.
Staff were all very friendly and helpful, from the ladies at breakfast, to reception to the guy that brings you your pillows. They all helped to make our stay really comfortable and enjoyable.
I would definitely recommend this hotel to friends and family.
Thankyou for a great trip, we will be back!!! V.Poppa

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vittoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucianoConciergeHR, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, September 11, 2012
Dear guest,

We are thankful to receive this beautiful review.

We like to offer the much enjoyable and comfortable stay ever. We added a Pillow Menu to enhance comfort of our guests ( a selection of firms or softer pillows).

We look forward to giving the warmest welcome to your friends and family and hope to meet you again at Hotel Raffaello,

Best wishes,
Luciano, Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffaello Hotel

Property: Raffaello Hotel
Address: Via Urbana 3, 00184 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Monti
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #77 of 1,257 Hotels in Rome
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Raffaello Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The 3-star Hotel Raffaello in Rome will ensure you feel at the centre of the world each and every day. In central Rome, immersed in the wonderful stream of life, culture and history that runs through the heart of the capital. You'll also be at the heart of the hotel, of its services and its activities. For us, you always come first. Hotel Raffaello is situated in a quiet street in the Rione Monti, one of the historical quartiers of the capital. It is abuzz with people, shops, bars, restaurants and boutiques; one of those neighbourhoods where you never get bored. The Roma Termini train station, Colosseum, Fori Imperiali, Piazza Venezia and all the monuments of Rome are so close that you don't even need to orient yourself with a map.i suoi servizi e delle sue attività. Per noi, voi venite sempre al primo posto. ... more   less 
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