Location is very close to Roma Termini Train station. That's a bug plus.
Hotel has lift to carry your luggage to your floor which is a plus in Italy.
Rooms and the bathrooms were clean.
The breakfast was good if not great and it is served on the 6th floor terrace which is kind of nice.
The staff were kind of helpful. They don't smile at all and I felt that they just answer you and try to help you just because they work there and they may have to and not because they want to help a tourist heartfully. Nevertheless, they kept our lugagge at the baggage store. Helped me make a call to my next destination hotel.
The internet did not work on the first day of our stay. I was on the first floor and moved to the fifth floor the next day. I had some work to do on the first day and I couldn't connect from my room and I had to come to the lobby and do my work which was very inconvenient with people going in and out. They mentioned that they are repairing something on the first floor and I have my doubts if that's the case or if it never works in the first floor. I wanted them to keep my bags for an extra day and they said I have to pay for it. It was about 10 euros. I asked if they can atleast waive that as a courtesy for the inconvenience they caused me with the internet not working. But they said No. I guess Customer service is different in different places!!
Overall for the location and the price and the decent rooms and the decent breakfast, I feel you can try this. The lift is a huge plus to carry your luggage.
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- Also Known As:
- Stella Hotel Rome
- Hotel Stella Rome