My boyfriend took me here recently for our anniversary. We arrived approx 10pm. The outside looks really nice with all nice lights outside. My boyfriend has booked a superior room and we explained that to the receptionist. He wasn't particularly nice and just gave us a key. When we got into the room it was clearly not what a superior room would look like. It was a double bed in a small room and that was it. He went back down and explained again that he had booked a superior room. The man gave him another key for another room. We went to that room to which it was bigger but was 2single beds pushed together to be a double. He went back downstairs to explain that that was not what he had booked. The man eventually gave us another key to which it turned out to look like a superior was! Although it wasn't so superior! We noticed that the jets in the small bath were not working. We had given up speaking to the man downstairs as this was the 3rd time we had been moved. We spoke to another slightly more helpful man in the morning who told us it would be fixed. We went into Rome for the day, to get to rome it was a 10 min walk away to the train station then you had to go about 7stops change and then another 2stops that would get u to the colosseum. Rome is a beautiful city, full of history and of cause the lovely food!! We got back to the hotel after a long day and what a surprise the taps were not fixed nor did they have any notes. This time there was a lady on and she was much more helpful and friendlier. She apologised and gave us 2 keys to 2 different rooms to see which we liked best, at last we actually found a working superior room!!! She have us free wifi for the incovience. When we checked out the next day, the first man we continuly gave us the wrong room was on again. We said that we were not happy because of the rooms yesterday to which he shrugged his shoulders and said there was nothing he could do! Customer service or what!!! In a nut shell go to rome but not this hotel!!
- Official Description (provided by the hotel):
- Situated in Rome just a few stops away from the Vatican City, the Rome Hotel Pinewood shows itself in a panoramic position facing over the Sacchetti Pinewood.Strategically located only 5 minutes walking distance away from the Cornelia subway station and bus terminal, the Rome Hotel Pinewood is equally close to the university Policlinico Gemelli, S.Carlo di Nancy-IDI and to the Olimpic Stadium. ... more less
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- Also Known As:
- Pinewood Hotel Rome