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“totally agree with previous review!”
Review of Clelia Palace

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Clelia Palace
Ranked #860 of 1,269 Hotels in Rome
Reviewed April 26, 2014

Everything the previous reviewer on 4/12/14 wrote below is very accurate. We are at the hotel right now at the end of our tour. Most of the staff are very rude. They will not let you go through the dining room to get to the patio to sit there. Instead you have to walk around the hotel to get to it. It is not a tourist friendly hotel or area. No shops, very few restaurants, and you feel as though you are taking your life in your hands even walking on the sidewalks. They drive very fast and very close to the sidewalks.
We could not get the room safe to work and they are very small anyway so we are carrying most of our valuables with us based on the previous review and also the overall "feeling" you get from some of the staff.
You have to sit in the lobby to use WiFi which you have paid for. There are only a few seats. The staff opens the door and smokes outside of the front door and you can smell it in the lobby. Our advice....do not stay here.

  • Stayed: April 2014, traveled as a couple
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2  Thank pepe1043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 - 13 of 62 reviews

Reviewed April 20, 2014

(4/12/2014) We stayed here at the beginning and end of a 14-day group trip to Italy. Seriously, what a dump (and run by thieves and liars, they stole my raincoat out of the closet).

Overall, it was not convenient for any kind of individual travel into any of the major sites of Rome. You need to walk 5 blocks to catch the bus to the metro station, then get on the Metro into Rome. A cab ride, if you can convince someone to drive you out this far will cost about 120 euro. Note: the hotel does not change money and there is no bank nearby that does (there is an ATM across the street, however).

We had breakfast and dinners included, which we ate at the hotel. Service is deplorable, waitstaff refused people entry to the dining room if they were not ready and yelled at people if you tried to take anything out with you. Food is bland and mediocre and sometimes arrived cold.

WiFi is available for a fee, 1 euro and hour or 5 euros for 24 hours per person per device. Be aware, this is consecutive timekeeping, once you sign on, you have an hour to use whether you were actually doing anything or not and the signal does not reach above the 1st floor, so you have to use it in the lobby or the mezzanine.

The surrounding area is very "local", homes, auto body shops, gas station, card store, really not appealing if you are a tourist. At some time after sunset, the neighborhood even feels a little shady. If you are a foreigner traveling on your own and hoping to see the main attractions in Rome, this is not a place I'd stay at.

  • Stayed: April 2014, traveled with family
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1  Thank Traveller_AKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Well, the hotel itself is clean and the rooms were nice and comfortable. The staff is also very helpful and polite. But..it is too far away from the city centre. You have to take a bus (about 40-50 min) and then a metro (about 1 hour).. Be ready to walk a lot!

Stayed: February 2013, traveled with friends
3  Thank Daria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

I stayed here in February 2013 for 3 nights with 2 people. Everything was quite good except the location of this hotel. It took about 20 minutes to get to the bus stop, than 40 minutes to get to the last metro station on the red line (Anangia). And it took approximately 40 more minutes to get to the Vatican city by this metro. But still, rooms are clean and quite large, the staff, starting with the receptionist and ending with housekeepers, was friendly and responsible, despite the fact, that it was a bit hard to speak English to them. In our room there was a free cable-TV and a free fridge. Near to the hotel there were three pizzerias, two supermarkets, some fruit and vegetable markets, newspaper shops and one "tabaccheria", where we bought tickets for bus and metro. We took a 6 Euro ticket for each and we could travel all day long by buses and metro (quite convinient).
Breakfasts were good and tasty, there was even a fresh juice from oranges and pineapples, and tasty coffee. But in common it was a usual "hotel breakfast": toasts with ham and cheese, yogurt or milk with cornflakes, fruit pies and so on.
A certain attention I paid to the bathroom: it was clean, light and very comfortable: there was quite a large mirror on the wall and even a radio. If I could, I would bring my bed to the bathroom and slept there, so great it was.
I give 4 out of 5 to this hotel because of its remote location from the center of Rome and because of the paid Internet, which was able to use only at the reception.

Room Tip: Don't buy wi-fi for the whole day - one hour would be enough because, for example, on the third...
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  • Stayed: February 2013, traveled with friends
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2  Thank pogalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2012

Stayed in the hotel 5 nights while touring Italy. The hotel is clean, comfortable, and the staff is friendly and helpful, especially Michael. The meals ranged from excellent to okay-service was fantastic! The hotel is outside the city center of Rome and takes approximately 45 minutes to get into the city center by bus and metro. This was not a problem because at night I was able to sleep well because the hotel area was quiet and peaceful.

  • Stayed: April 2012, traveled with family
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4  Thank FaithBGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Stayed here for 3 nights in early September; booked on-line and location appeared to be within a short drive to outskirts of Rome; was I wrong! We literally could not find this hotel; there is a mixup between Via Vermicino, and the actually town of Vermicino. We wasted at least 2 hours searching for it; never brought our GPS but then again, unless you have the correct information to input, you don't get the results. Asking numerous local people resulted in several different directions until I called the hotel and asked for help. The hotel is very comfortable; the bed and room sizie is good; we had a nice balcony. Breakfast was the usual array of sweets, few cold cuts, cereal, and the fette biscottate (dried toast). Cappucino's were good. We had dinner in the hotel one night; nothing to rave about. I found most hotel food is simply mediocre so we sought some good eateries elsewhere. We had our own car, fortunately, but getting to Rome was another adventure in futility; wrong directions making what is to be a 20 minute drive about one and a half hours! Honestly, I am simply amazed at the lack of knowledge from the front receptionist people. In summary, Michael who was at the desk as well as Fabrizio did their best to direct us but obviously are not good at giving directions as they most likely just drive by instinct. We spent one day at Castel Gandolfo (Pope's summer residence); the small beach was secluded and good. Lunch was at a local restaurant and the food was delicious. Good hotel if you want to stay away from the city centre.

Room Tip: Hotel is at the cross road of a busy "main street"; lots of street noise from cars, motorc...
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  • Stayed: September 2011, traveled as a couple
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3  Thank gladiola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2010

We booked this hotel as we saw it was a "Hot deal" on HRS... and the distance from the airport (Campiano) didn't appear to be that far. However, the location was really terrible. We thought that we would be able to use the shuttle advertised on the site, but that is not always available and we were not able to secure it for our arrival. We ended up traveling as per the concierge's recommendation by shuttle, and then train and then when we were supposed to take the last bus (10:30pm) we were told they don't run that late and then still had to pay over 40 Euro for a taxi (in addition to the train fare and bus fare).

Basically, if you're travelling with public transport - I would steer clear of this hotel as it is just too far out and the shuttle service is unreliable. We booked it for a specific pick up at night and it didn't pitch up and the hotel staff member who was accountable was completely unapologetic (and downright defensive and rude) even though he knew it was his mistake. I also really felt uncomfortable walking to the hotel from the bus station at night and it's way more than the supposed 600m (from the bus stop) advertised by the hotel. The bus is also difficult to find, not really timeous and the bus stop information advertised by the hotel is incorrect.

The room was quite grubby (cobwebs on the ceiling) and the beds were ROCK hard. The linen wasn't nice and it wasn't changed at all during our stay.

The breakfast was really bad and not worth going for. The little stuff they did have was stale and tasted terrible.

I would recommend finding a hotel closer to the Grand Termini so as not to waste 2 hours or more of your day travelling to your hotel. It will also allow you to stay out later in the evenings as you will not have to be concerned about public transport safety and operating times.

  • Stayed: August 2010, traveled as a couple
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2  Thank AP2268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clelia Palace

Address: Via di Vermicino 133, 00133 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#334 Luxury Hotel in Rome
Price Range: $101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clelia Palace 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
Clelia Palace Hotel Rome
Clelia Palace Rome

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