Stayed here early January. The hotel smelt of smoke everywhere. I opened the window in our room to find cigarette butts fly in the window and ash all over the window ledge. I also did not realise that it was pet friendly and my daughter suffers badly from allergies. The bedspread looked as if it haven't been changed or washed for months, there was NO room service. My niece and I went to the bar to let my daughter rest and asked for a cocktail which is advertise they have NO cocktails. I then asked for tea as there are NO tea coffee making facilities in the room. We were made tea for three and told to BRING BACK THE TRAY AS SOON AS WE HAD FINISHED. For this I was charged fifteen euro. The hotel is in a back street which we were scared to walk at night as there was a homeless man sleeping in the doorway down the road and several creepy men who propositioned my girls. There is no iron in the room either. There is no compendium in the room so no idea how to call reception, dial out phone, housekeeping etc. no instructions on tv or how to use pay TV as advertised. the complimentary papers are not in English so no use to me. The breakfast room was ok but smelt. A hot cup of Tea would have been good but the urn did not seem to boil.
Only one of the staff members on the desk understood English well and the afternoon guy was just rude.
And to top it off I was charged an extra twenty seven euro on leaving for tax. Which I though had been paid when booking room but was told it was city tax.
The only good part of the stay was the lovely lady who was cleaning the rooms who always had a smile and greeting.
I will definitely be telling my travel agent not to recommend this hotel.
No way is it a four star. It must be self rated.
- Official Description (provided by the hotel):
- Small hotel with multilingual staff and modern comforts; situated near the Via Veneto, Villa Borghese and Piazza de Spagna. ... more less
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- Also Known As:
- Hotel Principessa Tea
- Principessa Tea Rome