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“Hotel Took my money for accidental double booking rom”

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Clarion Collection Hotel Principessa Isabella
Ranked #161 of 1,256 Hotels in Rome
Certificate of Excellence
New York, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hotel Took my money for accidental double booking rom”
Reviewed November 8, 2012

Really BAD I booked a single room by mistake and then only 6 hours later change for a double room for the same night and was staying there for 4 nights in total. THEY REFUSED TO REFUND THE SINGLE ROOM,,SO I HAD 2 rooms for the same night. VERY NASTY STAFF. NEVER STAY THERE IN MY LIFT TIME

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank richardfiore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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629 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
nj
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 5, 2012

this hotel is a very nice, its close to the spanish steps, maybe a 10 minute walk, its a few blocks from via veneto and borghese gardens. it is a clarion hotel so you can use your choice rewards points to stay for free. the staff at the front desk are very helpful. they offer a free full american type breakfast buffet. they offer a car service to the airport if needed. the room is modern and large with new windows that eliminate any street noise. i would certainly stay here again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blustig77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brazil
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 25, 2012

Good hotel, simple, clean, very well located. Internet works well, breakfast reasonable, and a few blocks from Via Venetto and Fontana di Trevi, just in case you miss Marcello, Federico, Anita and the other guys.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FernandoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 23, 2012

Nice clean room with lovely king size bed. No tea or coffee offered for a tired traveller. Also no information or brochures for sightseeing, restaurants provided in the room. Desk staff were inattentive when visitors sought information, by ignoring you until they finished what they were doing. Report of television not working was not acted upon. Rooms quite small, and walls very thin resulting in sounds from adjoining rooms very noticeable. Breakfast excellent.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mernda2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middelfart, Denmark
Level Contributor
178 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed October 8, 2012

Hotel is recently renovated and very nicely decorated, clean and well situated in Rome, great that you can walk to most of the famous sights, and really nice restaurants in the neighborhood - we enjoyed several great dishes from the Italian cuisine

Reception staff are extremely helpful both before and under your stay - thank you!
- also great with airport transfer opportunity

Rooms are REALLY small, and VERY loud - would be great with a drawer somewhere.

If my hotel, I would improve:

Bathroom: Hairdryer - have you ever tried drying something, amenities (we cannot do with small soap and small plastic bag with shampoo/gel), why not put a dispenser at sink and in shower? The noise from the ventilation

Room: Would be great with a water cooker, some glasses for the otherwise nice mini bar, not a pleasure to drink from plastic cup, and btw. no refreshment of same plastic cups. Why put a tiny flat screen on the wall, but placed on top of the top box, so it only can point in one direction

The low bed was the right hardness for us, but the pillows hmmm, glad we got extra from reception

Breakfast: Not bad, though, would expect some variety, bacon needs to be fried - no-one ate it, and still you served it every day, nice with sausages or something similar, juice instead of with flab ours looking like Orange and Grape. Only hard boiled (cold) eggs, precut cheese and meat, and again no variety - glad we brought our own decaf

Wireless: Not sure if the wireless is only unfriendly to Apple devices, but I was struggling to keep connection, and had to reconnect (applying code and/or password, as well as do some search to get in, and then only for short while or until turning device of, then had to do it all over

View not worth mentioning, but would have been great to be able to get natural light without having to actually open both door and shades

Room Tip: Sorry no swimming pool as no restaurant (besides for breakfast)
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maitland South Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 27, 2012 via mobile

Though clean and well located we found the front desk staff quite off hand and not interested in helping with our queries.
Stayed here a total of 5 nights over 3 visits as we travelled within Italy. Will look elsewhere next time.

Stayed September 2012, traveled with friends
Helpful?
1 Thank Beth5573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort McMurray, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 25, 2012

The hotel is in a fabulous location. Easily in walking distance of a lot of locations. The staff were nice after I explained it was their job and I would treat them the same as they treat me :) After that, I found it to be quite pleasant. Very clean, the breakfast was good, rooms are smaller but very nice. I had read the reviews prior to going and was a little concerned however I did enjoy all 4 nights that I stayed there. The restaurant right beside them ai Fienaroli was fantastic. Food and service was the best I had on our entire holiday. I would stay at this location again just simply because it was clean, I could eat breakfast and be on my way hiking to whereever. Would definitely say great for a couple. There is a supermarket and a hardware store (incase you forget your adapter) just 3 blocks away that was convenient. Keep in mind a lot of stores in the area were closed on the Sunday except on Via Veneto.

Room Tip: If you are travelling with 3 people try and get room 106 it was set up way better than 102 which jus...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Hotel Principessa Isabella

Property: Clarion Collection Hotel Principessa Isabella
Address: Via Sardegna 149/151, 00187 Rome, Italy
Location: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#98 Luxury Hotel in Rome
#301 Romantic Hotel in Rome
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clarion Collection Hotel Principessa Isabella 4*
Number of rooms: 43
Official Description (provided by the hotel):
Small hotel with multilingual staff and modern comforts; situated near the Via Veneto, Villa Borghese and Piazza de Spagna. ... more   less 
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Also Known As:
Hotel Principessa Tea
Principessa Tea Rome

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