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“Great hotel, pleasantly surprised”

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Donna Laura Palace Hotel
Ranked #232 of 1,271 Hotels in Rome
Certificate of Excellence
Reviewed August 27, 2013

We booked the DLP Hotel for our first trip to Rome, mainly because the hotel was a little away from the main tourist areas. Yes, you have to walk to where you want to go, but that is not bad. Rome is not that hilly! The hotel is not that far from the Metro, which we would easily and good to use.
The hotel staff, one in particular who met us on our arrival, were very friendly and helpful. As were the staff at breakfast.
We did not use the spa or restaurant facilities (except at breakfast), but probably would on a future visit. The breakfast was ideal, just the right amount of variety for everyone's tastes. Might be a good idea to go early or late for breakfast as it can be quite busy around 8:30am. The rooms (one double with balcony and one twin without) were clean and comfortable. Bathrooms were spacious and clean with plenty of hot water.
Will definitely book DLP Hotel if we visit Rome again.
Remember the city tax of 3€pp/per night.

Room Tip: Double rooms with balconies overlook the front. You do get some traffic noise from the main road, bu...
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  • Stayed: August 2013, traveled with friends
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Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 - 147 of 930 reviews

Reviewed August 4, 2013

This hotel is in the middle of nowhere with not a shop in sight for miles. We were in a dull, depressing room WITH NO BALCONY. We were not informed that there was a spa or gym and we had no information in regards to the facilities in the hotel whatsoever. On the one occasion we arrived back early one day, the intention was to make use of the hotel's sun terrace but we were advised that it was closed for cleaning at 2.00pm in the afternoon. The hotel has one table and 4 chairs situated in the garden at the entrance but being on a main road not the ideal place to relax!!! We decided to have dinner one evening in the roof top restaurant - worst meal we have ever had!! - 3 of us ordered grilled chicken which was inedible - one of us had what looked like the chicken's rib cage - all bone and cartilage - very little chicken and the other members of our party had what only can be described as Heinz spaghetti with blobs of cheese - which was cold - this cost over 100 euros. With no shops around we had to make use of the drinks available in the mini bar - at 4 euros for a can of coke!! On the last night we had a power cut from 9.30pm and the power did not come back on until 6.30 the following morning - no apology or explanation. We were really looking forward to this this trip but our choice of hotel ruined it!!

  • Stayed: July 2013, traveled with family
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2  Thank audrey c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

I normally stay in 5+ star accommodation. My son and I checked out Tripadvisor and Booking.com and found this hotel had good reviews. Still I was skeptical but booked the accommodations. Couldn't be more happy. Great value, super clean rooms, warm and friendly greeting and quite honestly great feeling to walk to different locations as you feel more alive and invigorated. The food at the hotel is fantastic. Can easily become part of the 5 star family hotels. All in all, it was very charming.

  • Stayed: July 2013, traveled with family
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Thank Marina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Guest Relations Manager at Donna Laura Palace Hotel, responded to this reviewResponded July 29, 2013

Dear Marina B
Thank you on behalf of each and every member of my team here for your wonderful review of your recent experience of the Donna Laura Palace
We genuinely try and make our guests' stays with us as personal and memorable as possible. We are truly glad that you have enjoyed our hotel, excellent food, service and location.
I have shared your comment with my whole team as you have mentioned their excellent service. We are very much grateful for your compliments!
It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work.
We hope you will join us again in the near future for more of our service that we pride ourselves in delivering to our guests.
With best regards,
Stefania Catozzi

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Reviewed July 24, 2013

We booked our holiday a bit at the last minute and when I found the DLP Hotel, I knew that this one had more to offer than the others I had seen in the same price range.
It was located in the Northern Western section of the city, right next to the river. Its location meant two things: no tourists in the vicinity but also that you had to walk to get where you wanted to go in the city.
We personally love walking and made our way easily into all the different spots: Vatican City (15 minute walk), Piazza del Popolo (10 mins) or Villa Medici and its beautiful view over Rome (15 mins).
Regarding the hotel itself: most of the staff were friendly but the person who received us seemed annoyed with our questions (a trend we noticed quite a bit in Rome), breakfast was perfectly suitable and the rooms were clean and had a nice little balcony.
Just be mindful of the city tax due at the end of your stay 3€pp/per night).

I would highly recommend this hotel and will most probably use it again for future stay.

  • Stayed: July 2013, traveled as a couple
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3  Thank Christian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Guest Relations Manager at Donna Laura Palace Hotel, responded to this reviewResponded July 29, 2013

Dear Christian K,
Thank you for taking the time to share with us your positive feedback.
We are very glad to know that you had a nice experience” at the Donna Laura Palace, and learn your appreciation about our staff, location, rooms.
Allow me to apologize for your feeling experienced like "annoying someone at the frontdesk" . Our job is first and foremost helping our guests and make them feel like at "home".
We have discussed the points you raised with our Front desk Manager and as a result we are confident they will take the necessary steps to continue to improve their services and quality. It is our goal to consistently provide customer satisfaction and your comments are very important to us.
Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Donna Laura Palace again in the future.
Best regards,
Stefania Catozzi

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Reviewed July 16, 2013 via mobile

Very handy location, about 5 minutes from the piazza del popolo as well as the metro. If you smoke, you can on the balcony of your room. Food is good but I would suggest going out, more choice and slightly cheaper.

Thank PhillipWylie
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
gruppoloan, Guest Relations Manager at Donna Laura Palace Hotel, responded to this reviewResponded July 19, 2013

Dear "PhillipWylie"
Thank you for your lovely comments following your recent stay and to have chosen the Donna Laura Palace Hotel.
I am delighted to read such a gleaming report about our Hotel, staff, rooms, location and overall satisfaction.
I have shared your comment with my whole team as you have mentioned their excellent service. We are very much grateful for your compliments!
It was a pleasure having you stay with us and we look forward to welcoming you back in future.
Best regards,
Stefania Catozzi

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Reviewed July 8, 2013

We found DLP on Booking.com. Got a great rate and reviews were accurate. We wanted to be closer to Vatican this trip and so decided not to stay near other Ancient sites. Also, wanted to go to Borghese Gardens and Museum. We wanted to walk. It was a hike to Vatican Museum and St. Peter's, but we did it! We also walked to Borghese Gardens, Spanish Steps, Trevi Fountain, Piazza Navona,Pantheon,etc. lots of walking, but doable. We ended up taxing to Borghese Museum because we were pooped after walking to and from a day at the Vatical Museum. We took a long walk back after museum and stopped for dinner near Piazza Popolo (the closest attraction across the Tiber). The hotel was nice. Our room was large and the bath was very nice. The night front desk clerk was a jewel. She gave great advice for dinner and the best gelato! Only 2 concerns I mention in the interest of full disclosure. First, we arrived April 29 and the air conditioning was not on until May 1. Unfortunately, it was unseasonably warm, so sleeping with balcony door open was necessary...and somewhat noisy. It was great our last night with ac on and door closed. Also, wifi was down the whole time we were there...free wifi was a selling point after 2 weeks out of touch on Transatlantic cruise. The manager was very accommodating when he saw how distraught I was...I needed to arrange final taxi (only doable on-line) and wanted to contact family and friends at home. He instructed the staff to let me use the computer in his office after he left at 6 every night. It all worked out, so I was satisfied with the compromise. I consider that good customer service and so do recommend DLP. Be ware there are no restaurants close, so you need to plan to go across the river for dinner. There is a nice restaurant in the hotel, however. We had our last dinner in as it was pouring outside. The food was nice and the service good. It wasn't fabulous, but a nice experience. Breakfast was not memorable, but sufficient. Overall, it was a good value and a pleasant experience. We probably won't return, however, as we are finished with Vatican City (this was our third visit). I recommend DLP, just know what you are getting.

Room Tip: We had a deluxe double on floor above reception, above front door, with a balcony. Just beware of so...
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  • Stayed: April 2013, traveled as a couple
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2  Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Guest Relations Manager at Donna Laura Palace Hotel, responded to this reviewResponded July 19, 2013

Dear "Carol B",
Thank you for your review and to have chosen our Donna Laura Palace Hotel !
I am delighted to read such a wonderful report about our comfortable hotel, staff, great breakfast and all the facilities.
I have passed on your kind words to all the team here at the hotel. We are very much grateful for your compliments!
We hope to have the opportunity to welcome you back to the Donna Laura Palace on your next visit to Rome!
Sincerely
Stefania Catozzi

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Reviewed June 25, 2013

The best thing about Hotel Donna Laura Palace is its staff. Everyone from the receptionists (both morning and evening), the porter, the bartender cum waiter etc. were extremely friendly and volunteered information about the city and tourists spots etc. The location was perfect, very near Vatican city and you can walk to many of the attractions including Spanish steps, the shopping district, Trevi fountain etc. Two of the metros within 10 - 15 mins walking distance. The room was spacious, bathroom was large and renovated, decor was a bit gaudy for my taste but who cares if the service is that great ! Good experience overall and would recommend to friends.

  • Stayed: June 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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3  Thank ZRC001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Guest Relations Manager at Donna Laura Palace Hotel, responded to this reviewResponded July 19, 2013

Dear "ZRC001",
Thank you for taking the time to share with us your feedback on your recent stay and to have chosen the Donna Laura Palace !
We re very glad to learn your appreciation about our facilities and comfort of our Hotel and that you would highly recommend our property.
We look forward to welcoming you again at the Donna Laura Palace Htl.
Best regards
Stefania Catozzi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Donna Laura Palace Hotel

Address: Lungotevere delle Armi 21, 00195 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Rome
#96 Business Hotel in Rome
#134 Luxury Hotel in Rome
#158 Family Hotel in Rome
#312 Romantic Hotel in Rome
Price Range: $71 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Donna Laura Palace Hotel 4*
Number of rooms: 64
Official Description (provided by the hotel):
Discover "American Palace," a 4 star hotel, located in the heart of the business district in Rome: EUR. An historic 7 floors building which has been completely renovated, during 2010, in all the bathrooms of its double rooms. Well connected to the main centre of Rome, the Hotel is well located close to public transports and just 50 m away from the subway, B.(LAURENTINA). The right place to stay and find all the comforts, a warm atmosphere granted by an high quality and variety of services, and a professional and friendly staff. During winter its wide common spaces are the ideal place to spend your spare time and in summer time our elegant inner garden offers rest at our open bar . OUR ROOMS: With its 164 rooms the Hotel has got different room types to meet all guests' needs. The welcome is assured in comfortable single, double, twin and triple rooms, and for a more comfortable stay we can offer our suites. All our room types share the same attention for details and the warmth of green and brown colours of our furniture. All rooms have toilet en-suite, are classically furnished with wooden floor or carpet and are equipped with minibar, safe, heating and air conditioning system, flat screen TV with international channels, direct telephone line, hairdryer, desk, toilet amenities. If you travel for business purposes you'll be pleased to know connection is free for our guests. SERVICES The hotel offers several services to make your stay special :  The reception desk staff is at you complete disposal 24h a day for information and assistance. Our laundry service assures your clothes will be delivered back in 24h if required by 9.00 Am. Room service available everyday from 7.00 Am to 10.00 Pm and everyday free newspapers available for our guests. Our gymnasium is open from Monday to Sunday and it's free for our guests. The parking area is available inside the hotel with an extra charge..... And if you come for business purposes, our two Conference halls can sit up to a maximum of 70 people and are equipped with all modern audio-video devices. ... more   less 
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Also Known As:
Donna Laura Palace Rome
Hotel Donna Laura Palace

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