This B&B has a lot to offer but also a very serious drawback. There is no staff there on the premises after noon and there is no phone for guests to use to contact the owner when a problem occurs. The air conditoner in our friends' room didn't work properly and our bathroom light didn't work. Our satellite tv never worked for the four nights we stayed there. On our second day our friends were assured that the owner would be in her office (which is locked and has the only phone) at 5 p.m. as they were expecting to receive a phone call . That same evening, after shampooing my hair I discovered there was no hairdryer. (The rooms are advertised as being equipped with hairdryers.) We had to keep going downstairs to check and see if the owner had come in and she finally showed up about 7 p.m. She assured me that of course there are hairdryers but you had to ask her for one. I was wondering how she expected the guests to guess this as she didn't bother to provide that information on check-in. In fact there are no written instructions anywhere regarding operating the tv or the air conditioner, or how to contact her in an emergency.
The breakfast is served in the rooms but there is really no place to sit and eat it comfortably. We complained that the coffee was cold when it arrived and had to finally send it back to get hot coffee.
In spite of these problems, the property is lovely, the rooms large and the bathrooms large and very nicely furnished (although the hot water never gets hot and the pressure is nil). It wouldn't take much to correct the problems and it would be a really attractive place to stay. We're not asking for hotel service, but telephone access for guests is a necessity. Italians are famous for relying on their cell phones but foreign travelers (especially from the U.S.) don't generally have use of them abroad.
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- Also Known As:
- Relais Banchi Vecchi Hotel Rome