THESE PEOPLE ARE SCAMS. After emaling them directly off thier websites (due to all of your great reviews) The booking manager for this property informed us it was booked up but soldu us on another property they had just taken over named San Cosimato .. When we did agree to the new property and gave them our cc info, they disappeared. I had to call seem in Italy several times and was never able to speak to who I booked with over email. The other people working for them advised me they made an error and had no rooms. NO NOTIFICATION OR NOTHING FROM ANYONE WORKING THERE EITHER BY EMAIL OR PHONE TO EVEN ADVICE ME OF THEIR MISTAKE. Now we are two days away from leaving and have nowhere to stay. I am so upset with this place and I would 100% not recommend it. Perhaps they do have great reviews but if they mess up your reseravation then you have nothing to rave about. As a travel agent myself, I cannot belive how disorganized they are to have made this mistake and the LACK of service is shocking. Do not trust these people or believe anything they say as you will never be able to relax wondering that if you arrive in Rome will you have a place to stay.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Priceline and Booking.com so you can book your Relais Banchi Vecchi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Relais Banchi Vecchi Hotel Rome