The good: the rooms are nice, not more not less.
The bad: for a 5 star hotel you'd expect a complete hotel guide either in the room or on their TV. No info about their spa services or what the drinks/food at the minibar cost, neither a menu card for their roof terrace, nor the info about breakfast or their restaurant. Not even a directory on the phone how to reach certain hotel services. I've stayed at B&B's that had this information available in one form or the other... Fail!
We informed the reception desk twice about the missing information only to receive confused looks as per their information it should be in the room... would think they then would make sure to bring us the information... Fail!
Next we tried the spa: yet again, nice and clean but they have no information available either what they offer, we have been referred to the reception and received a black and white copy in italian with the treatments. The water in the pool was cold and when we informed staff twice the info was the pool had been cleaned the day before and it would take two hours to be warm... Fail!
After a long day we then decided to unwind on their terrace just to find it dark and unoccupied. A paper at the reception claimed it is open and you can acquire food/beverage services there. The info given by staff was that the plants had't arrived for the terrace and it was exceptional warm for the season which they had not expected... Fail!
We had booked the hotel based on the terrace and the spa to finish our stay in Rome in style and could not have been more disappointed not only by the above mentioned points but also buy the lacking interest of the staff to change any of it and rather find excuses. Take your money elsewhere - it's not worth spending it here!
- Official Description (provided by the hotel):
- In a Prime Location, just steps from Rome's storied Via Veneto, the luxurious Aleph Hotel Rome charms with its new modern Italian design and its fine and warm hospitality. An executive floor is totally renewed and will accomodate you in a trendy and chic ambiance with luxurury bathrooms and precious lighting. The new rooms are equipped with high technology features: Complimentary fiber optic Wifi speed connection service, USB charging ports, Streaming from your mobile phone to TV, Spotify, Youtube, Euronews, Accuweather Streaming, TV 45 to 60’, Temperature control. The historical building was a bank in 1929 and then transformed in a hotel. Recently works have brought to light the original pillars in Cipollino Marble of the '30s in the lobby. The main part of the lobby is closed for the month of June to valorize this inheritance that will be part of the new Aleph. Further new rooms and a brand new bar are coming soon in July. ... more less
- Reservation Options:
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- Also Known As:
- Boscolo Aleph Rome
- Boscolo Aleph Hotel Rome