We recently spent two nights at the Grand Hotel de la Minerve and were disappointed with our overall experience, and cannot recommend the hotel over other 5 star hotels we've stayed at during our prior visits to Rome, particularly relative to the high price point for the room. First, focusing on the positives, the hotel is very centrally located a block from the Pantheon, which is a major plus in terms of convenience in getting around to key attractions in Rome or for strolling the old side streets during the day or evening. It was a welcome change for us since we've always stayed in the neighborhoods surrounding the Spanish Steps, Villa Borghese, and Via Veneto. Secondly, the roof terrace provides an outstanding view and lovely place to have a drink or light meal (albeit at a high price). On a less positive note, we were disappointed by the staff -- they were not as friendly, responsive, and service-oriented as they should be if the management is serious about providing 5 star service to its guests. This was true with the Front Desk, Concierge, Waiters (at the roof terrace and in the breakfast dining room), and Porters. We weren't sure if the staff were not well trained or managed, or simply shouldn't be in service positions given their apparent attitudes toward their guests. Additionally, the hotel's public rooms, hallways, and rooms are a bit "tired" and in need of a renovation to bring it up to the standard of a 5 star hotel. The carpets were dingy and dirty, the walls banged-up and in need of painting, the furnishings in need of replacement, and there was a musty smell in many areas, including our room (which was small, even for Rome, relative to the price). We might be able to rationalize some of these issues and consider it for a recommendation or higher rating if the hotel was only a 4 star hotel or charged lower prices closer to those of other 5 star hotel, but unfortunately cannot. We were supposed to stay there for a third night on our way back through Rome at the tail end of our itinerary through Italy, but ended up cancelling and selecting a fabulous other 5 star hotel at a savings of significantly more than 100 euros, and were glad we did. What we can say is that this hotel has potential to live up to its 5 stars, and with a commitment from management to address these issues, believe the hotel can become a truly top notch, 5 star property, given the location and potential of the building itself. We hope the Grand Hotel de la Minerve can turn things around in the future.
- Official Description (provided by the hotel):
- Six-story hotel housed in a restored late-17th century building with Napoleanic decor. ... more less
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- Also Known As:
- Grand Hotel Rome