The location of the hotel is ideal for seeing the sights, that's the only good thing I can say. The staff and service are quite poor, with the roof top restaurant being the worst place that we ate during our 3 day stay over the Easter break. The roof top restaurant is over priced and over rated, the service was particularly bad, long delay to be served and having the wrong main course served. I can't say it was down to it being busy, as there were only 7 couples in the place. All the waiters just seem to be standing around talking to each other or on their mobiles!! We had to pour our own wine as the waiters were too busy chatting, the table next to us did complain about the service.
The final straw for me was when I was paying my bill by credit card the waiter walked off to answer his phone!!
Don't stay in room 353, if they give you this room ask to be moved,
Wont be staying here again, and will eat out in the Piazza Novona nearby where the service and food was superior.
- Official Description (provided by the hotel):
- Six-story hotel housed in a restored late-17th century building with Napoleanic decor. ... more less
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- Also Known As:
- Grand Hotel Rome