My wife and I mistakenly forgot our tour vouchers for the Vatican. By the time we went back to our hotel and returned to St Peter's Square, we were 20 minutes late. After searching high and low for our tour to no avail, we ware almost ready to give up. Then to our surprise Franco called out to us by name! He had been looking for us the entire time! He helped us get in the next group and our tour was resurrected. What terrific service and attention they provided. We highly recommend Sentia Tours and Franco!