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Alessandro Palace Hostel
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Reviews (786)
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All reviewsbed dormtermini stationluggage roombeds were comfortableenjoyed my stayaround the cornerown bathroomrooftop barair concommon areasstayed here for nightslocation is greatby footmain attractionsalessandroroommateseuros
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A TripAdvisor Member
Nice, France
18
Reviewed January 25, 2006

This hostel was amazing. While the shower cams at first were a little intimidating we began to embrace it while entertaining the ever so friendly staff.
The DVDs are available, just e-mail Alessandro he will gladly send some over cheap cheap.
In all seriousness (the above about the cameras is a JOKE...) the staff made it one of the most fun experiences we have had in Europe. They are incredibly friendly and fun and all these losers on trip advisor who say otherwise simply suck at life in general.
Staff helped us to our room, packed our bags, made our beds, brushed our hair, did our laundry, sang a myriad of bedtime songs, read us books, helped us brush up on our gymnastics, and got us blindingly drunk. Thanks for the solid bottle and half of wine every night.
The shower in room 12 rocked our socks off.. with awesome pressure and always hot... so if you plan on staying there request room 12:)
Get there before the week is over as most of the staff are moving to greener pastures. Thanks Wouter, Alex, Nemo (we know this is not actually your name), Tish, Sam, Danteeeeeeee Leganteee (we should be Saturday nights now!) and Luca :)
Lotsa South African-Australian love,
Andy and Carli xox

Stayed: January 2006
8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Boston
13
Reviewed January 21, 2006

The Alessandro Palace is a good, solid hostel. Rooms are spacious and cleaned daily, and seem to have been recently renovated. There was a good deal of stair-climbing, but nothing unusual. Staff was very friendly and fun, especially the bartender. Some of the male guests in the bar were incredibly sketcy, but that's hostel life for you. All in all a good bet, especially for young people.

  • Stayed: January 2006
    • Value
    • Rooms
    • Cleanliness
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2005

This hostel is situated on the good side of the termini. The accommodation was clean and comfortable, although basic - but "you cannot make a silk purse out of a sow's ear". The staff were extremely friendly and helpful and even helped us the long staircases with our luggage. Having a bar on site is a plus. Contrary to some reports there was plenty of hot water.

  • Stayed: October 2005
    • Value
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5  Thank ben_rufus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Ireland
111
Reviewed September 9, 2005

After reading all the reviews of what is apparently 'the best hostel in Rome' we (a group of 6) were looking forward to our stay at Alessandro's. Unfortunately it became clear to us after only a day that we had made a big mistake.
Problems;

1)We all arrived separately, but those who arrived were told that they wouldnt be allowed into the hostel until we all arrived because they wanted us to al pay together. This meant 2 of our group were left waiting for 5 hours, after a whole nights travelling, just for us to all arrive so the hostel could have their money. The staff were unhelpful and unsympathetic here, totally against the spirit of student hostelling.

2) 3 of the girls then struggled yp the 4 flights of stairs with heavy bags while the all male merely watched and then gave out to them for putting the cases in the wrong place.

3) We arrived in our room to find that the air conditioning only operates from 11.30pm-7am.

4) Our new roomates told us that there was a problem with the shower which meant that only 2 people could us it before it flooded. This is the only shower for 10 people. It took 4 COMPLAINTS before the shower finally got fixed. Also the water was very tempermental.

5) We were told that the guest kitchen closed at 6 every day, and after breakfast. This is totally RIDICULOUS. the whole point of a kitchen is that you can make dinner at a reasonable hour, say 7 or so, and can enjoy it. Instead we came to blows with the staff for styaing in over the time. Why do they do this? because the bar opens at 6, and they want to start making money as early as possible. You arent allowed to eat or drink in the rooms, and after 6 you cant in the common room, so basically you have to buy their products. What's funny is that the bar was EMPTY until 7. this is totally unreasonable. Any other (cheaper) hostel I've been in who advertised kitchen had just that- a kitchen that stayed open all the time.

6) Pizza Parties- These dont actually exist. We were told-'oh we've decided to stop doing that' Us-
'but its on your website'
Them- 'oh well 'll have to update'

7) Free tea and coffe all day- This doesnt exist either. Its only from 7am-11am. Us-'its on your website'
Them 'we'll have to update'

8) Free baggage storage- Due to anti-terrorism laws, customers are no longer allowed to store baggage in the hostel. Yo ucan store it for free down the road, which is fine. However the staff had to be pressed for this info, as when one of us unknowingly tried to store it in the luggage room, she was rudely told 'You can't do that' without been given an explanation or alternative.

Basically this hostel has been falsely advertising services it doesnt provide but still charging you for them. The location is good, though the area is a little dodgy at night, but you can get far better for the same or cheaper price. The staff, apart from 1 or 2, are all male and are all quite cocky, unhelpful or even downright rude. I've done a far bit of hostelling in my time and really enjoyed it, but believe me this hostel was extremely disappointing.
Do yourselve and your holiday a favour and avoid this place!

  • Stayed: September 2005
    • Value
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    • Cleanliness
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11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2005

THE GOOD: Good location, near to termini and eateries. I was in a 10-bed dorm which was large, clean and airy. The ensuite bathrooms are very tiny, stuffy and get covered in water after one person has a shower, but at least they were cleaned every day. No lock out, and the bar offered free pizza every night (albeit a matter of pushing through the crowd and grabbing handfuls - it is all gone in under two minutes - but still a good free meal)! The bar offers cheap drinks and is a good opportunity to meet other people if you feel the inclination. There is an internet area next to reception which is open all hours. Use the lockers downstairs for passports and valuables (bring your own lock) and leave bigger valuable items behind the counter as the rooms offer no security and we had a woman cutting open people's bags when we were there. Not the hostel's fault, but a good learning curve! Overall the staff are a lot of fun, very friendly and helpful, and made the experience that much better.

THE BAD: Seems it is common for there to be problems with bookings. There always seemed to be someone at the counter wondering where their reservation was, or people who had to be moved around at the last minute. A fellow backpacker I befriended had booked a mixed dorm with her brother months in advance but when they arrived they had to be split up for the entire stay. In the middle of my stay there we had 12 people booked into a 10 bed dorm and two ladies who had been with us the night before ended up volunteering to be moved. We also found the staff let a couple into the last spare bed in our room in the middle of the night even though it was a girls-only dorm, under the condition that they got out before everyone else woke up. We soon found out, and some people were not impressed to find a half-naked man in our bathroom! Staff denied it even though we overheard the conversation outside our room! But it's not the end of the world, I guess they thought they were being helpful.

THE UGLY: The boss was rather unhelpful when dealing with complaints; I tried talk to him reasonably when my roommate got upset over a few things that went wrong with her reservation, and he asked me my age "to see if I was big enough to understand how the world works." I was flabbergasted with his attitude - although he soon got over himself when I told him my age and explained I worked in a hostel for a time myself.
OVERALL: Definately good value for money, and nice rooms, but keep your things locked up securely, reconfirm your booking a hundred times over directly with the hostel before you arrive - and be cool when dealing with the boss!

Stayed: May 2005
5  Thank eclaireLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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