British Airways cancelled all flights to Italy due to heat and radar issues at London Heathrow. BA could not fly us into ANY city in Italy, even though I had planned this trip for my 84-year-old Italian mother for 7 months. I called the hotel and spoke to several people, including Maureena who told us they would not refund any of our money because they were holding the room for us. Dunh! We couldn't get there...we would have LOVED to have gotten to Rome and stayed in the room that was reserved for us. Talk about a money grab from this hotel who held absolutely no sympathy for the fact that BA could not fly us into Italy. We were told by the front desk to "extend our holiday" so we could come to Italy. Sorry, but we are working folks who couldn't extend our holiday. This is in the midst of tourist season when it would have been very easy for the hotel to secure other guests. Best wishes to you for getting double the room payment - from us who couldn't get to Italy, and from whomever you rented out the room to.