We did not have a good experience with rhome86, which is disappointing because we had booked it due to the good reviews here on tripadvisor.
My wife and I had booked for only one night, where we requested, and received confirmation, that we would be arriving at 9am. After a 40 hour transit from Aus via HK, we arrived to be told that there was no room ready, AND that they had booked us in for one person in a single room. We were told that the room would not be ready until later that afternoon, to which we questioned why the room wasn’t ready. We were told check in time was 2pm, so we showed them the email confirmation we had printed saying we would be there at 9am. This obviously didn’t change the fact that the rooms were already occupied by other guests. We were told we could leave our bags and wander Rome for 6 hours, which was not an appealing option after having taken 40 hours to get there. We asked how early they could have the room available, so she then knocked on the door of one of the guests to ask when he was leaving, which woke him up…I wouldn’t have been very happy if that was me.
My wife then spoke to the owner on the phone, who was very rude and not compromising at all, making us pay the full rate despite the fact that they did not have a room for us. We left and had to book into another hotel around the corner, costing us even further.
- Official Description (provided by the hotel):
- OPEN FROM DECEMBER 2011. Fully renovated rooms, many promotions and offers, and soon ... A series of exclusive and compelling new services (including new exclusive audio guides on i-pod, for the guided tour of the squares, museums and monuments in all of Rome). LOCATION. The property is located in an elegant building in the center of Rome, very close to the metro stop Vittorio Emanuele (line A - red). The central railway station Termini is located 5 minutes walk and the train Terminal to the airport Fiumicino Leonardo da Vinci is located just 2 minutes walk from the B & B. Walk to bars, restaurants where you can taste the typical Roman cuisine and Italian oppuer ethnic restaurants on every country in the world, just a 10 minute walk to the Coliseum or Trevi Fountain. Our B & B stands out for its competitive prices. The value for money, our services and our comforts, will make you choose our hotel. It is VERY important to inform us by e-mail on your ARRIVAL and landing airport. CONTINENTAL BREAKFAST: a gentle background music will accompany your awakening to the smell of coffee in the breakfast room. A continental breakfast is included in the price: fresh croissants for everyone from the oven every morning, cereals, jams, biscuits, cookies. Beverages: Tea, American coffee, moka coffee, instant coffee, milk, cocoa, fruit juice. All this prepared the same morning and left for the guests during the hours between 8.30 And 10.00 (Service on request: breakfast in your room or in other times). Free of charge for guests: Kenwood toaster, a microwave oven Whirlpool, kettle Aries, American coffee machine. You will also find in the area PC (computer for free with internet wi-fi) also a mini bar from which you can drink at a lower cost than the bar the major brands of soft drink cans. BEDROOMS: each room (double, triple, quadruple)has own private bathroom, hair dryer, liquid soap (no shampoo). In your bedroom you find TV and air conditioning (extra fee of 1 € / day). ... more less
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