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“Hot water and heater are not 24 hours services”

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Rose Santamaria Residence
Ranked #2,869 of 3,621 Rome B&B and Inns
Lyon, France
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hot water and heater are not 24 hours services”
Reviewed December 13, 2012

Stayed here for five nights. Everything was good, unfortunately we kept feeling cold at night. I complaint for the first time, the lady came down to turn on the heater. However, the third until the fifth nights i was tried to complain the same thing but no improvement.

On the fifth day, when we need to leave earlier around 8... we were shocked there was no hot water until 6.30 am... I was not pleased.

PS. No Lift is available....

Room Tip: Room 6 is cold
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  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank ib_siska2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlo P, Manager at Rose Santamaria Residence, responded to this review, December 14, 2012
Thank you for everyting was good !!
In Rome we have a time to turn the radiators.12 hours per day.Midnight switch off and back on again at 6.30 am.When the heaters were turned off, you touched the hot water boiler.
YOU OFF HOT WATER.Radiators work with building time.Only the administrator of building can change the time of the radiators.I'm sorry for papy Abdullah, the morning of our departure had no hot water.The elevator must be repairaid it in the coming days.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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45 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 6, 2012

Not only it was clean and warm in the cold night of rome - the staff was amazing. Veronika the house keeper was super nice and always made sure we're fine and we have everything.
Rome is not a big city and you can walk everywhere but you got line 75 to the colluseo and then trastevere and it's five min walk from termini.
very very nice hostel - should be called HOTEL.
also very cheap!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Ofer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarajevo, Bosnia and Herzegovina
1 review
Reviewed December 2, 2012

Only I can say is just perfect! Good accommodation and the room is very clean. Mia Lodge hostel have great position. All important things in Rome are just 10-15 minutes walking from there. The main bus/train/metro station "Termini" is 5 minutes away. The breakfast was good also. All information you need about the city, transport, etc. Veronica (girl who works in hostel) will give you. She is always there for all you need as Maria also. There is a hundred reasons to visit this place!

Room Tip: The single room at the 4th floor is perfect for couples.
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  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Zoran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnley, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 24, 2012

As far as hostels go this is perfect: perfect location, perfect room, perfect staff.

We arrived at 11pm at night and were met by a very friendly girl who talked us through a map of Rome and gave us some great tips. The morning after we were greeted by Maria who was extremely friendly regardless of the language barrier.

The location couldn't have been better. No matter which road we set off on (as there's an option of three different roads to take from the hostel), we always came across a monument or Roman wonder.

The room was cleaned each day and we also shared a bathroom with other holiday goers, which was kept spotless.Breakfast was minimal but to be honest I would suggest you eat out for brekkie as part of the experience!

From the outside the hostel looks slightly unkempt and I have to admit I was worried as to what it would be like inside but take my word for it, it really is a perfect, cheap alternative to a hotel, place to stay :0)

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 20, 2012

We stayed at this B&B in May. Everything else in Rome was either not flexible with our arrival time or too expensive, so we picked this place even though it had no reviews. The B&B was a little hard to find but that may just be because or taxi driver ripped us off. The room itself was clean, but small. The staff was friendly when we arrived. They gave us a map and instructions on how to get places. Good English. The breakfast was standard. Packaged croissants and slightly stale cereal, but they also had fresh fruit, so that's a plus. The only real complaint I have about this place was that on the date of our departure, we had left some bus tickets in our room and so we went back to our room after vacating it not even 10 minutes earlier and the staff was not very friendly or accomodating about letting us search for our lost tickets. They kept rushing us out since another guest was due to arrive. I understand that our room had to be cleaned, but we should have been shown a little more leniency as we did just stay at this place for three nights.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kingeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed September 28, 2012

The rooms are extremely clean so are the bathrooms. Also, in the kitchen there are facilities to cook, which can be very convenient in a city where prices can be high.

Staff will make you feel at home. You can definitely notice that Maria, the owner, runs the B&B with her heart...

I stayed at the B&B with a friend and neither of us will ever forget the sympathy.

  • Stayed October 2011, traveled with friends
    • Value
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Helpful?
Thank CSantos798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montpellier, France
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 25, 2012

Great rooms at budget costs. We went to the hotel at 10 in the morning just to leave our bags. But they allowed us to check-in right away as the room was ready. The staff were really helpful in giving us great tips to find our way around Rome. A great experience altogether!!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayfarer555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rose Santamaria Residence

Property: Rose Santamaria Residence
Address: Via di Santa Maria Maggiore 146, 00184 Rome, Italy (Formerly Rose Santamaria B&B)
Location: Italy > Lazio > Rome > Monti
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2,869 of 3,621 B&Bs / Inns in Rome
Price Range (Based on Average Rates): $
Number of rooms: 6
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