I have had to write this review as i am so surprised by some of the previous reviews. It is some time since we stayed at the Villa, but we have stayed twice and each time it was wonderful. The first time we actually stayed there for two weeks with our son; who was then 10 years old; using it as our base to explore Rome and further afield. Mrs Talliani was always pleasant over the 'phone and everything she said would be done was. The cleaning staff, gardeners and Bruno the driver were all lovely and friendly. I have never met Mrs Talliani, but spoke to her on the 'phone on numerous occassions; I would love to meet her. We stayed again a couple of years later, taking my father as an 80th Birthday trip, our son couldn't wait to return. My father also loved the place. No, its not a 5 star Hotel, it has soul which a sterile 5 star hotel does not. Some of the antiques which are dotted about the place are just incredible,remember this was a family home, it was not purchased as a business and much of how it is reflects this. It has a wonderful ambience and feels like your own personal retreat within this busy, bustling, vibrant city. It is a truly hidden gem and we would not stay anywhere else.