We stayed at the Residenza di Ripetta (RdR) for a week in mid august and had a great time. In this review I will discuss a lot of positive notes and a couple of things that could use improvement.
First I would like to state that after reading some of the earlier reviews about outdated rooms, I decided to upgrade my original booking from an executive room to a royal room because the royals are refurbished. I've never regretted my decision to upgrade.
When we arrived at the hotel, we were told we would be getting another upgrade for free. This meant a royal junior suite, which of course was a very pleasant and nice surprise upon arrival. Reception staff was very helpful by giving us a map and directly pointing out the most important sights in Rome. We also received some flyers for tours, which we appreciated. Compliments to the reception staff for their good cares. Staff was always willing to look up adresses and sometimes even called ahead to (for example) a restaurant and a pool we wanted to visit to double check if it was open (in august some restaurants are closed because of the Roman holiday). One of the lady's at the reception looked up a particular shop we wanted to visit in Rome, but we didn't have the adress for. A couple of days later she asked if we found the shop we were looking for, now that's customer care!
Our room was really nice, clean and you could tell this hotel pays a lot of attention to detail. Absolutely no complaints about the state our room was in. The attention to detail can be seen in the entire hotel, in for example the beautiful garden and the art pieces dotted around the hotel. Also I've read some complaints about the AC not coping with the hot weather. We have no complaints about the AC because ours functioned properly keeping the room a comfortable temperature even in the august heat.
Breakfast was served in the garden I've mentioned before. Our breakfast was included in our stay. It was a continental breakfast and met our wishes just fine. Don't expect a very large buffet breakfast, but everything that's there is tasty and fresh. My special compliments go out to the gentleman (in the suit) running the breakfast and dinner at RdR for his very attentive and personal service. This man knows how to treat his guests.
Last (but not least) on the positive notes is the location of the hotel. The hotel is located very centrally and all the major sites are within reasonable walking distance of the hotel (max 25 minute walk to the Vatican and Coliseum). The main shopping street is just a street away and there are some nice restaurants in the area. One of the ladys at the reception told us about a very good restaurant called 'Gusto that is nearby the RdR. If you want a trendy place that serves good food, definitely check out 'Gusto. Lastly the neighborhood feels very safe to walk in and isn't too busy. We had no worries walking back to the hotel in the evening.
Now for the two things that I believe could use some improving. The first is housekeeping. The hotel itself pays a lot of attention to detail as I've mentioned before. Housekeeping unfortunately does not. We received a different amount of towels each day. This wasn't a big problem for us and certainly nothing to complain about, but still you'd expect to get the same amount of towels every day of your stay. On one occasion we did not receive a bathmat, leaving the floor of the bathroom wet. The other thing is toiletpaper. Housekeeping didn't stock up the toiletpaper in our room, leaving us with dangerously little on one occasion. After asking housekeeping, we've received a couple of new rolls, so no worries. But still, this is something housekeeping should check for themselves.
The second thing that could use improving is that there is no free WiFi in the hotel. The WiFi that is there, is VERY expensive. I believe that in this day and age, internet should be a free service to guests in hotels. Unfortunately in RdR it isn't and the rate RdR charges for WiFi (5 euro an hour) is really steep. Because of the price, we did not use the WiFi in the hotel. This isn't a major issue, since a whole lot of bars and restaurants around Rome (and in the area of RdR) offer free WiFi, so it is still possible to get your daily dose of internet, but still you'd expect free WiFi from a 4 star place like RdR.
To conclude: We found RdR to be a great place to stay while in Rome with personal and attentive service. I would definitely recommend this hotel!
- Official Description (provided by the hotel):
- Residenza di Ripetta a historic former convent in the heart of Rome. Residenza di Ripetta with its verdant inner courtyard is a place in which to take a tranquil pause from the city outside. A 17th century baroque former convent, artwork, statues, precious sculptures and original frescoes adorn its spaces. Found at the very heart of Rome's historic quarter, the Piazza del Popolo is on the doorstep. Serenity prevails in Residenza di Ripetta's understated guest rooms and suites. Spacious rooms benefit from high ceilings, original architecture, classic styling with modern accents. ... more less
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- Also Known As:
- Residenza Di Ripetta Hotel Rome