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“Unpleasant surprise”

Bob's Limousines & Tours in Rome
Ranked #20 of 232 Transportation in Rome
Certificate of Excellence
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Owner description: Bob's Limos welcomes you to Rome! Long time resident Bob Frazini originally from Ohio played in the Italian Baseball Major League and National All Star Team. Since 1998 Bob's Limos for Tours and Shore Excursions in Rome, Naples, Florence and the Amalfi Coast. Customized Highlight Tours of The Eternal City with experienced English speaking drivers and guides. We optimize your limited time offering our personalized tours of Rome and Italy with great rates and discounts. You can also try our fantastic shuttle services and discounted rates. Also Last Minute Specials! Try Bob's Limos, an American Company in Rome, you'll be glad you did.
Pittsburgh, PA
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Unpleasant surprise”
Reviewed November 12, 2013

We arrived a little late at FCO airport so I went out to find our driver to let him know while the rest of our party claimed our bags. It took about 30 minutes to finally find our driver. There were plenty of other drives looking for their parties. He was either late getting there or having coffee. He drove us to our hotel in Civitivecchia without incident. When he dropped us off at the hotel he said that we owed 30 euros more because he had to wait an hour for us. This was an unpleasant surprise. I saw nothing that stated that we would be liable for wait time when I contracted the service. When I questioned it he said his boss made him do it. At that point, I was too tired and jet lagged to argue so I paid it.Be careful if you choose to use this company.

Visited October 2013
1 Thank DukeofEarl_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobInRome, Manager at Bob's Limousines & Tours in Rome, responded to this review, November 14, 2013
In response to Dukeo.
We're sorry for the inconvenience at the airport upon your arrival but I will try to explain the issue which of course we are aware of. Our driver did not arrive late nor was he having coffee, he had already advised the office that you were late coming out. As you surely noticed the airport is in a complete confusion due to work they are doing in the main so all drivers are walking up and down in the hall with their sign looking for their clients because they may not see the meeting point sign due to this problem.
As per the increase of the rate for the waiting time you may have overlooked reading that both on our website and on your reservation form where the waiting time rate is indicated. As you can see (if you read them) by the many reviews, our company NEVER leaves the airport leaving behind a client unless we are sure they have not arrived (we call their mobile numbers and send emails to advise that our driver is still waiting before leaving). I hope that you didn't think that we (or any other company) should wait for 1, 2 or 3 hours free of charge!

Coming out late due to delayed luggage return is an issue that should be taken up with your flight company. If you like we can send you a receipt for the waiting time if you would like to be reimbursed by them, just let us know. In any case thank you for your review that might be helpful for future clients. Regards.
Bob's Limos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,047 reviews from our community

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English first
Windsor, Canada
2 reviews
“Shuttle service from Cruise port to FCO airport”
Reviewed November 12, 2013

Driver was very courteous. The cost of the trip from the cruise ship rot to the FCO airport was more than half of what the taxis were charging for someone who was stuck.
A very clean and comfortable vehicle. We used the shared shuttle service with 2 other couples and it was still very roomy and comfortable. Thank you for providing a reasonable cost and a safe shuttle service.

Visited November 2013
Thank PJB59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strongsville, Ohio
Level Contributor
5 reviews
4 attraction reviews
“Bob's Limousines Rome”
Reviewed November 12, 2013

Excellent...on time, very nice vehicles, good drivers, very good cost. We were concerned about bob's since we had never used them before, but everything turned out great.

Visited October 2013
Thank ogard11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Civitavecchia to Fiumicino Airport Transfer from Regent Seven Seas Mariner”
Reviewed November 12, 2013

Our pickup was right on time with a nice Mercedes sedan. We were taken to terminal 3 for our departure flight. The transfer took about 45 minutes.

Visited November 2013
Thank khutyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Level Contributor
64 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
“Brilliant Company”
Reviewed November 11, 2013

We booked Bob's Limousines to take us from our hotel in Rome to Ostica Antica where we stopped to explore the excavations and then on to the port of Civitavecchia to board our cruiseship. This was all booked online from home. We found Sophie to be extremely helpful and efficient when responding to our emails. They no sooner were sent and there was a reply. We were met by our driver "Irene" in a Mercedes who was very pleasant and became our tour guide along the way. We had booked the car and driver for the transfer with a 2 hour stopover in Ostica Antica and found the rates to be very reasonable. Irene waited for us while we walked around the ruins and looked after our luggage before then taking us on to a lovely place for lunch to sample some local food and wine which was very cheap. A very enjoyable experience and we would most certainly use this company again. Thank you 'Bob, Sophie and Irene'!

Visited October 2013
1 Thank dbmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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