I want to start by saying a highly recommend Bobs. Great communication and 3 out 4 bookings were perfect, but one was simply horrible. We used Bob's from airport to hotel in Rome and then from hotel to cruise ship. Both perfect. Gentlemen were outside and early. Salvatore was exceptional.
The one problem was our return trip from cruise to hotel in Rome. We booked a shuttle. The driver was over 30 minutes late, did not speak any English and did not offer to carry any bags from the two parties waiting. Now the kicker. They tried to get 7 people in one van. The van can sit 7 people, but not 7 people with large bags that are coming off a 10 day cruise. He could not fit the bags in the back and we had to travel with bags on our lap. Obviously, this is not the experience we were looking for.
I am writing this review with hopes that Bob's will never book a shuttle with 7 passengers. My last trip from hotel to airport was again perfect. If you use Bob to travel to or from cruise port, please tell them you do not want to be in a van with 7 people.
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