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“3 Great trips 1 horrendous trip”

Bob's Limousines & Tours in Rome
Ranked #19 of 269 Transportation in Rome
Certificate of Excellence
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Attraction details
Owner description: Bob's Limos welcomes you to Rome! Long time resident Bob Frazini originally from Ohio played in the Italian Baseball Major League and National All Star Team. Since 1998 Bob's Limos for Tours and Shore Excursions in Rome, Naples, Florence and the Amalfi Coast. Customized Highlight Tours of The Eternal City with experienced English speaking drivers and guides. We optimize your limited time offering our personalized tours of Rome and Italy with great rates and discounts. You can also try our fantastic shuttle services and discounted rates. Also Last Minute Specials! Try Bob's Limos, an American Company in Rome, you'll be glad you did.
Reviewed August 5, 2012

I want to start by saying a highly recommend Bobs. Great communication and 3 out 4 bookings were perfect, but one was simply horrible. We used Bob's from airport to hotel in Rome and then from hotel to cruise ship. Both perfect. Gentlemen were outside and early. Salvatore was exceptional.
The one problem was our return trip from cruise to hotel in Rome. We booked a shuttle. The driver was over 30 minutes late, did not speak any English and did not offer to carry any bags from the two parties waiting. Now the kicker. They tried to get 7 people in one van. The van can sit 7 people, but not 7 people with large bags that are coming off a 10 day cruise. He could not fit the bags in the back and we had to travel with bags on our lap. Obviously, this is not the experience we were looking for.

I am writing this review with hopes that Bob's will never book a shuttle with 7 passengers. My last trip from hotel to airport was again perfect. If you use Bob to travel to or from cruise port, please tell them you do not want to be in a van with 7 people.

2  Thank rhinoman444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BobInRome, Manager at Bob's Limousines & Tours in Rome, responded to this reviewResponded August 9, 2012

Dear Rhinoman, Thank you for your review which we greatly appreciate and are happy that all went well (at least 3 went well), but we would like to point out a few things.
1) On our website regarding Shared Shuttle Services we mention that our transfer drivers do not speak or may only know basic English. It's not easy to find enough English speaking drivers.
2) Our Luxury Vans can hold up to 7 or 8 persons max depending on how many persons are expected to be on board.
Our clients are allowed 1 large and 1 carry-on per person and if this guideline is respected there is no problem at all. Regarding this specific transfer one of the 3 groups brought more pieces of luggage than allowed and although our drivers always try to load all the luggage, at times it will not fit in the boot. We feel it to be appropriate that those who brought more luggage than allowed should travel with them on their laps as they are causing this inconvenience for those who respected the luggage guidelines. If these customers would have told us that they had more luggage we would have certainly sent a different vehicle or convert to a private service and not a shared shuttle. Thank you for understanding.
Bob's Limos in Rome

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842 - 846 of 1,070 reviews

Reviewed August 4, 2012

Bob's Limo Service was punctual and first class. Our drivers were courteous and professional. We were picked up from Rome Airport in a Mercedes Benz Sedan. A day later, we were driven from our Rome hotel to Civitavecchio Port in a very comfortable van. Overall, I highly recommend Bob's for service and reasonable rates.

Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

This was such a good idea, especially as we had a party of six, so it was economical. Claudio, our driver was excellent. He had enough english to be useful and a wicked sense of humour. Once we arrived at our apartment he called our host for us and stayed until our host arrived. Brilliant!

Thank Kristine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

Very convenient and helpful to prepare transfers on internet at home before arriving in Italy. Professional service and reasonable rates.

1  Thank serge m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

As we have never been to Rome previously we thought we should get transfers. We were greeted at the Airport by a well dressed man and taken to our private new Mercedes Benz.It was a stinking hot day and was glad to get to an air conditioned car.We were assisted with our luggage and then driven to our Hotel in the centre of Rome. No hassles great driver, although not the best of English spoken but could do by. The best money spent. Our friends although had booked the same service cancelled last minute and thought they would catch the metro, what a bad mistake. Got to Termini station then got a taxi to where we were all staying which was approx 500metres away and ended up being ripped off and paying more that we paid. Bobs limo all the way next time.

1  Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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