We booked this place last minute due to unpredicted delays with visa process in Brazilian embassy, so for that extra night we had only one demand - as close as possible to the embassy. Hotel Smeraldo was perfect in this point of view, as its location is great, nothing to say about that.
However, it turns out even a one-night stay can become an unpleasant experience.
Let's start with WiFi - as soon as we came, they gave us a paper with username and password, which we didn't watch carefully at first. Already in the room we took a better look and the password was for 1 device only, though it was a double room and we stated that there will be double and not single occupancy. Ok, we didn't feel like going downstairs, so I let my husband use it first, thinking that then he can log out and I'll do my business online. No, even this was to much to expect - for one device meant not one device at a time, but one and the same device only. Maybe it sounds a bit exaggerated, but I am used that internet is an everyday necessity rather than a luxury or an extra service, especially considering that we paid 140 euro per night :-)
After this unpleasant discovery I went to the shower. The shower head was badly fixed and the water was coming in two weird regimes - either in several strong streams or in one pulsing mood. The shower head wasn't turning at all, and I was even afraid to try and move it, as it was about to collapse :-) The shower doors aren't sliding but folding, and didn't fold well either.
The worst thing though came later on after we returned from errands in the city. The first thing I noticed entering the room was the STINK OF CANALIZATION!!! Smelt as if the drains got clogged and smth started rotting inside. The smell stayed there the whole night, so we had to leave the bathroom window open, though it was still very chilly outside.
The breakfast was very humble for the price paid - the pastry wasn't fresh, choice left much to be desired.
The staff were very friendly and helpful, but the overall experience is below average, as you expect to get more for what you pay. The great location does not justify such a mismatch between price and quality, as there are other places of the same price range with a better offer.
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- Also Known As:
- Smeraldo Hotel Rome