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“Airport Connection Worldwide Pickup service aka ACS”

Terravison Rome Airport Transportation in Rome
Ranked #200 of 260 Transportation in Rome
Attraction details
Reviewed June 17, 2013

DO NOT BOOK THIS SERVICE! We booked this service by Internet and was waiting for two hours for someone to show up with our name - we went to check every possible exit from the airport to see if someone had my name but to no avail. The ask you to book with your credit card, and then don't show up - then blame you for not being there which they state is a 100% NO SHOW PENALTY - too easy to take your money and run!!! We even phoned their Dublin and Rome offices - of course, no answer. FRAUDS! Emergency phone numbers they list don't work. You are wasting your vacation time and money. Get a taxi at the airport which is cheaper going into Rome and a lot of other airports.

5  Thank latitudeisattitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 24, 2013

We were a group of 50 going from Rome to Florence with a visit en route to San Giminano. I have worked with numerous bus companies and have never experienced such a shockingly bad and worst of all, dangerous service or complete lack of professionalism.

Here is the breakdown for the bus fiasco:

1. ARRIVED LATE! Scheduled arrival 09:45 for 10:00 am departure, arrived at 11:00 am for 11:15 departure.
2. LIES - Company lied and said driver had been delayed due to an accident, this was not the case! The driver himself actually told me that he had arrived from Florence at 04:00 that very same morning and had been called in last minute to do our trip. It is obviously illegal to drive such distances without proper rest time.
3. OLD (NOT LUXURY BUS AS WAS ORDERED) DIRTY BUS IN VERY POOR CONDITION -
- The luggage compartment on the pavement side did not open so we had to load the coach in the road.
- The front step getting onto the coach was broken.
- The coach STANK and was absolutely FILTHY (it had not been cleaned or prepared for the journey!), the drivers belongings were scattered all over the front seats and console of the bus. It really was quite disgusting and seemed like a pirate coach not a luxury bus as was illustrated to us.
- The A/C did not work properly and to make matters worse, there was hot air entering the bus!
- Steering linkage was loose as driver had to constantly keep manoeuvring it from left to right to go keep the bus going straight!!!
- Only one windscreen wiper, thankfully this did not affect us as it didn't rain.
8. DANGEROUS DRIVING - The driver was speaking on the phone and texting but the worst thing of all of this sad story was he was dozing off and constantly drifting into the middle of the road, at one point we nearly veered into the barrier. It was all rather harrowing and we were constantly beeped at by other traffic throughout the journey.
9. UNPROFESSIONALISM - The bus company were not at all pro active. In the morning they did not call me back to give me ETA or were particularly informative in spite of various requests. When the clients had said they did not feel safe either due to the bus driver or state of the bus, the company never even bothered to call me back. They told me they would call me back in 5 minutes (both Marco and Ângelo) and noone ever even had the courtesy to call to find a solution to a potentially difficult and dangerous situation and after my initial call, subsequent phone calls to find out what was going on were ignored. Meanwhile the group spent over an hour on the side of the road in a petrol station and not in the scenic, historical visit we had planned. Furthermore, we ended up missing an entire trip and paying for a guide that we never used as we never made it to SG.

In short a hot, smelly, dirty and very dangerous bus ride to Florence and although we missed our tour and visit in San Giminano, we were happy to finally arrive safely and in one piece at our destination.

I would NEVER use this company and would certainly never recommend it.

2  Thank Renaissancegirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

We arrived at the airport with a group of 30 students, a second group would arrive with the next flight, so we booked 2 busses. Once at the airport we look for the bus with a sign of our school as they mentioned 150 meters to the right, no bus to be found. We went looking again and again, checked all the people with signs, went to the right, left again. When we called, none of the numbers on their invoice worked. We tried for 2,5 hours but nothing. Finally we arranged for another transport for the two groups and had to pay again. Sitting in that minibus, very upset about what was happening, I check their website on my Iphone, and yes they do exist. There is another phonenumber and to my surprise they answered, this means to get insulted and they just cut the line.
We never got our money back, they even claimed we had to pay extra as we where not there and WE OUR THE GROUP WE ARE NOT. I can laugh with it now, but we lost 1099€ , a lot of stress and no busses!
To give an idea of there fraudelous practice this is the answer they gave me:

When you called at 18.00 PM you where screaming and din not even want to tell your name!
Our representative on the telephone took 5 minutes before you even want to tell your group name.
At the end of your screaming show you told us to our representative that you where gone anyway because you took another bus and you had hanged up the telephone.
During the entire conversation you where screaming and very impolite.
Today we will send you a parking ticket to show you from what time till what time we where at the airport. We also have a tachograph on board on each bus that register all routes dome by bus during the day.
If you pay for a bus and then you take another one it is not very intelligent but surely you have to pay us and we will also charge you for the 3 hours waiting at the airport.
...
Your group arrived at the airport and also meet our driver.(We never did!)
Our driver asked them if it was the group he was waiting for and one of the teachers denied that.
This is unbelievable !!!!!!!!!
A big group of students from Belgium with teachers about the same time your group supposed to arrive and it was not the group…………..
Very strange……..
The driver kept waiting and after called us and he told us what was going on.
Then we calle you and you told us that you made alternative arrangements for the group with another bus company because you thought that we where a non existing company.
Before you have arrived we have been dealing with you by E-mail at least 15 times and we also talked to you on the telephone many times.
In the afternoon when first problem occurred we also talked to you about 5 times.
I think that you should have known by then that it was an existing company.
By the way when we where on the telephone with you last night your group was still at the airport and you have refused to go with our bus and instead you took another bus.
We have insisted with you to take our bus but you started laughing making full of our representative.
Our representative reported that he has the impression that you probably have abused of alcohol as there was really nothing to laugh at that point.
We had again a second bus waiting at the airport for another 3 hours and it did not seem very funny to us.
Also for this transfer we will send you a parking ticket to show you from what time till what time we where at the airport.
We also have a tachograph on board on each bus that register all routes dome by bus during the day.
If you pay for a bus and then you take another one it is not very intelligent but surely you have to pay us and we will also charge you for the 3 hours waiting at the airport.
At this point I do not think there is much to laugh about.
We never had such bad experience with any of our customers………………
Francesca

1  Thank Deplae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

DO NOT BOOK WITH THIS COMPANY!!
We booked Airport Connection for Genoa, Italy. They service all of Italy as well as other countries. We booked them to pick us up at the airport upon arrival and then again to take us back to the airport when we were done our holidays. The delivered fine on the first part of the journey but DID NOT EVEN SHOW UP for an early morning pickup for the return ride home!!! We had asked for a specific time for pickup and they changed this time, giving us a hand written note at the first pickup. This was cutting it close to our departure time but we thought...if they are on time...we should be alright. But then, they never showed up and no one answered our phone calls...we only got the answering service!! I emailed them and they have not even had the decency to respond back. It was a 72 Euros ride!! We barely had time to call a taxi and make our flight home!!

Thank leene55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

When arriving at Rome's Fiumicino (Leonardo Da Vinci) airport, a short walk from the terminal is the airport's train station, with trains to the city center. There are two train lines to choose from, one, the 'Leonardo Express', 30 minutes ride direct into Rome's Termini central rail station, costing 14 euros, runs every 30 minutes and connects with the A & B metro lines.
Alternatively, you can choose the FM1 line, identified on the departure board with varying destinations: Fara Sabina, Poggio Mirteto or Orte. These trains stop at a number of Rome's secondary rail centers such as Ostiense, Trastevere & Tiburtina. They depart at varying intervals of 15-30 minutes depending on hour of day and arrive at any of the city's stations within 25-45 minutes, costing 8 euros. Ostiense and Tiburtina rail stations connects with the B line metro. Recently, Tiburtina station has been renovated with modern facilities and is the hub of the new privately operated train called Italo (italotreno.it), a high speed train that reliably whisks one from Rome to Italy's major cities in record speeds.
In addition to serving the city, the FM1 trains continue into the countryside north of Rome, primarily the area known as Sabina. Sabina is a region of rolling hills, doted with ancient walled, medieval hill towns, pastures, olive groves (the area is famous for its DOP extra virgin olive oil) and vineyards. Orte, the farthest destination on the line is one of Italy's major rail junctions from which trains depart to Umbria, Tuscany and beyond. Incidentally, the station has a well lit, large car park at a daily rate of 1.50 euros. Fara in Sabina and Poggio Mirteto are the other two destinations on the line that one can use to explore the countryside of Rome, the Tiber River valley and the Sabine Hills, visiting local towns and the ancient centers of Vescovio and Farfa Abbey. There are numerous accommodations to be found in the Sabina, I recommend a sleep over in the historic hill towns of Casperia or Montasola, with their splendid views and tranquility so near Rome. The very train that brings you out here will directly take you back to the airport.

5  Thank vagabondfromNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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