The hotel is very centrally located. An easy 2-20 minute walk to most of the sights, but there are others nearby that can claim the same thing. The day-clerk at the desk is very unhelpful and unfriendly. He seems inconvenienced by every simple request, including adjustment of our room's climate controls (which are handled 100% from front desk - you have no control over them at all).
The room was made up daily and was cleaned, but there is mould growing in the shower in several places. The showers have to be short as the water doesn't drain well and you risk flooding your bathroom.
The beds are like hardwood boards and the pillows are about 2 inches thick they are so old and flat.
Breakfast was as promised, pastry + hot / cold drinks. Simple and decent. However the dining area is extremely small, crowded and loud as a result of the TV cranked up to defcon 7 and playing loud music videos which everyone had to shout over. No en-suite coffee / tea provided.
No free wifi as advertised - actually your first 5 minutes is free as a trial, then it's a pre-paid system. Unacceptable - as we book based on wifi availability. Also the rooms are not smoke-free.
This hotel has potential but there are dozens of little things that add up to an unpleasant stay. Two-star on a good day until they root out some of their issues (new pillows would be a great start, as well as keeping the wifi promise).
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- Also Known As:
- San Silvestro Hotel
- San Silvestro Rome