We have been travelling by car from UK to Malta over the past two weeks and have stopped at various establishments ranging from: Premier Travel Inn's in Hampstead & Dover (good value) to Accor & Ibis in Winterthur, Reims & Lugano (love their new 'Budget Hotels), the Villa Laguna in Venice Lido (fabulous) and the Borghese Palace Art Hotel in Florence (fantastic), so you might say that we have had a reasonable experience of hotel standards both good and bad recently. As it was my partners birthday on the 28th April I had planned to arrive in Rome on the 27th and overnight at the Plaza as a special treat. The last time we stopped there Brad Pitt & George Clooney were filming 'Oceans something' and we were upgraded to keep us away from the chaos, this time the situation could not have been more different.
Using Booking.com to arrange the accommodation we arrived in the car to find Via Del Corso completely pedestrianised, (Saturday & Sunday) fortunately as could only happen in Italy, we soon had a walking police escort clear the crowds away to allow us access to the hotel but perhaps I should have been warned by this because upon arrival things went from bad to worse very quickly. Parking advertised as available on the B.Com's site was charged at €84 for 24 hours !!! Whilst understanding that it was a holiday weekend and thus staff were hassled, the arrogant attitude displayed by the reception manager was appalling and reminiscent of Basil Fawlty. When I asked for 2 key cards he told me in a very dismissive tone, 'I give you one now and maybe another later'..... I asked why and he simply ignored me.
The hotels general demeanour is shabby and long past its sell by date, dusty behind open doors and fading paintwork throughout. The room had a bathroom fitted out with circa 1980's B&Q white and grey tiles and a bathroom suite that was probably purchased from the same place at the same time, made worse by the pseudo 'Gold' fittings. Neither the bath nor sink plug would work, the 'over bath' shower had no curtain and the towels were threadbare.
The bedroom carpet was faded and despite the grandiose fabrics & enormous cushions used to decorate it, the room itself was 'tired' to say the least. Lighting was another non event as was Wi Fi (the room guide talked about dial up modems). I could go on but suffice to say check out was as bad as check in, the car was 45 minutes late being delivered from its very expensive overnight resting place and the staff arrogance was firmly in place.
A very brave effort at service was made by the doorman & porter and rewarded accordingly but unfortunately this was insufficient to repair the damage caused to our supposedly 'special' stay.
Therefore I say 'Beware' before booking this hotel, that is of course unless you enjoy stopping in Fawlty Towers.
- Official Description (provided by the hotel):
- Welcome to our Luxury Grand Hotel Plaza Rome. The Grand Hotel Plaza was well renovated and restyled without altering its features and maintaining the fascination of its past history. With more than 150 large rooms with high ceilings, all rooms are elegantly decorated in each detail. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Rome
- Grand Hotel Plaza Rome