Where does one start on commenting about this "1 Star Hotel". Like many European Hotels the Grand Hermitage's lobby is somewhat impressive. That's about where it ends.
The Grand Hermitage rates itself as a "Four star" hotel. I have traveled enough to realize that a four star in Europe is not the same as what one expects in North America. However nothing was close to even a two star rating.
-my first negative experience came when I had to deal with the front desk staff . They were rude and not helpful in any way. They just handed me the key ...and pointed to the elevator. No one asked if I needed help with my bags or informed me where or when the complimentary breakfast would be served.
-when I went to my room I was not surprised to see that it was the size of a closet. But I was definitely disgusted that the bed linens consisted of one thin bottom sheet over a bare mattress that had a twelve inch brown stain. The blanket looked liked it had not been washed in years. There was no side table reading lights...instead there was a small wall sconce three feet above the bed.
The top of the armoire had a layer of thick dust.
-the temperature in Rome was about 30 C during the day and cooler at night. However the A/C was not working and there was no breeze through the window. The second night I asked the front desk person to see if they had a fan...but they had nothing. He came up to my room and by the look on his face I knew he too thought the room was abnormally hot. (We discovered that the heating system was on instead of the A/C...and I was informed that it would not be changed till later in the week.) So after more complaining I was put into another room...a larger room that actually wasn't too bad. Note to single travelers. Book a room as a double...it may be a few dollars more but you will get a nicer room.
-the breakfast room was in a old dirty basement with curtains falling down. The table cloths were dirty and well used. Not once did I see a staff member clear the tables. You had to search for a clean one. As for the breakfast...I won't even start to try and describe it.
-one of the days I went up to the roof garden. It was old, tired and dirty. I think the hotel needs some updated photos....or a major renovation
-as for the good points. There was free Internet....and I enjoyed the location. It was in a residential area, clean streets and I felt very safe. There was a bus stop one hundred meters away. From there you could catch a bus that took only fifteen minutes to Termini Station.
You may ask why I chose this hotel after reading other Tripadvisor reviews. I unfortunately used Hotwire.com to book. They rated it as part of their four star establishments. When I was assigned to this hotel I checked the reviews. I emailed Tripadvisor immediately . They told me that they had just reviewed this hotel and it maintained its "Four Star" rating. I knew all of the reviews could not be unrealistic. I of course emailed them when I looked about my room. They said I had to actually phone them at my expense in the US to discuss the situation. Why I could not communicate with them via email like I had been doing is a mystery. Needless to say I will not use their service again......
So to summarize the Grand Hermitage....don't go if you are expecting a "Four Star" estamblishment.
- Official Description (provided by the hotel):
- Mid-rise hotel offering modern accommodations; situated in the quiet Parioli Quarter of the city. ... more less
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- Also Known As:
- Grand Hotel Rome