It's a nice hotel situated in residential area.
It's quite far from the main city center so not a good option for tourists. But there are bus services available near the hotel.
The rooms are good and spacious.
Wifi connectivity is available in the rooms.
There is a balcony as well.
The staff is courteous.More
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If you want to enjoy Rome, sightsee and enjoy local food, this hotel is too far from the main city.
Located in a residential area, the surroundings are green and clean, but difficult to locate without GPS.
The rooms are decent. A.C. is not very powerful. The breakfast buffet has a wide variety but the staff needs to be more pleasant. We especially felt they were ruder to the Indians !
The hotel location is not the best especially if are a tourist. However, within five minute walk, there are public buses that will take to Laurentina Station to take the Metro to the center of Rome. The rooms are nice and with crisp bed sheets. A slight problem, the shower stall is only partly covered that the bathroom floor gets flooded every you shower. Our stay comes with breakfast with pretty good selection of fruits, cold cuts, bread, pastries, juices and coffee. In spite of the many guests crowded in the lobby, the hotel staff managed to attend to each one with a pleasing attitude. Overall our hotel stay was pretty good.
I was lodged at Barcelo for a 6 week business trip. There were many complications during our company's extended stay, including:
-No air conditioning the first 3 weeks (Despite complaints of high temperatures, the staff were very adamant about not allowing AC until the end of May)
-No shower curtains, leaving the floor soaked after each shower
-Incredibly slow wifi in the rooms (1.12 Mbps)
-Sentimental personal items lost and never recovered following housekeeping service
Besides these downfalls, the hotel is also quite a distance from the city (however, they offer a shuttle into town at cost) and the rooms are very small.
I would only recommend this hotel for a 1-2 night stay.
Dear Guest,
Although we sincerely regret your disappointment with your stay in our Barceló Aran Park, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.
About the air conditioning, in Italy there are laws that as companies we have to respect, we are sorry to have affected your stay.
The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement.
It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements.
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
Best Regards,
Roberto Mateos
General Manager
Barceló Aran Park Roma
My stay started out pretty well; I was warmly welcomed, my status as a MyBarcelo member acknowledged and my room upgraded. Unfortunately, there is more to a hotel stay than a fairly well appointed room, especially if one is travelling on business.
While there were a couple of small annoyances along the way, my real troubles began at check-out, when a couple of errors were made on my invoice. In and of itself, that wouldn't have been problem (although it could have been avoided), provided the error is corrected and an amount due be credited back to the customer. Unfortunately, over 10 days after I checked out, this has not yet happened, despite repeated follow-up on my side. And to add insult to injury, they apparently think that this is merely "an inconvenience" and cannot be bothered to either respond to my complaints on a timely basis or to confirm whether the refund has - finally - been processed this morning, according to their latest promise. Mr. Mateos, although I hope you don't have too many cases with pending refunds, I was in Rm 661 from June 20-23, in case you wish to ensure that this error is finally corrected.
In a way I'm glad this was a business stay: although I need the refund settled more urgently, as I need to clear expense reports with my employer, this experience at least hasn't ruined what might have been a few days' holiday in Rome.
Dear Guest,
Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Aran Park hotel. Firstly, we would like to express our sincere apologies for the inconveniences during the check out with your invoice, as we have already anticipated via email, the problem with the invoice has already been remedied, we are waiting for your confirmation and we are available in case you need anything else.
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Best Regards,
Roberto Mateos
General Manager
Barceló Aran Park Roma
Hotel is very good.Mr Carlos at the hotel was very helpful and friendly.He is very professional about his job.He helped a lot.he was always around us.at night and in the morning he came and asked us if we needed something.thanks
Dear Guest,
Thanks for your review of your stay at our Barceló Aran Park hotel, we are happy to read that we have been able to make your stay pleasant from start to finish. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
Thanks again for your wonderful review, we hope to welcome you again in the near future.
Best regards,
Roberto Mateos
General Manager
Barceló Aran Park Roma
