We had a terrible experience staying at Hotel Athena. When we arrived they escorted us out of the hotel and across the road and down a back street. The room they gave us was in a separate apartment block and it was the most basic room I have ever seen and stunk of cigarette smoke. This was not what we were expecting from the pictures of the hotel. We went back to the hotel to complain and they said that they would give us back some Euros if we stayed in that awful room (I have stayed in hostels which were much nicer than that!)
When we refused to stay in that room, they then showed us a room which was actually in the hotel (which must have been empty all a long – very cheeky!! They must have just seen that we were a young couple and thought they could scam us into taking a disgusting room). I read reviews about the reception area being noisy but the only room they had available was on this floor so we had no choice but to take it. The room was what you would expect from a basic hotel. The reception area was however very very noisy and the walls were so thin that you could hear everything next door. I had 3 awful nights sleeping there and kept having to complain to the night staff. We tried to move rooms numerous times but the rude hotel staff/owners wouldn’t let us. One of the owners chose to ignore my complaint and serve another couple instead - very bad customer service.
The only positives about the hotel are that it is in a good location (Bologna station only 5 mins away) and the towels and bed sheets were clean.
I also wouldn't recommend the breakfast - there are many lovely bakeries near-by which serve better food.
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- Also Known As:
- Athena Hotel Rome