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“Almost there”

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La Griffe Roma - MGallery By Sofitel
Ranked #365 of 1,290 Hotels in Rome
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Almost there”
3 of 5 bubbles Reviewed September 18, 2013 via mobile

Got to the hotel and we were greeted very nicely and our bags were whisked away to the room.
Room was very small and the shower handle was broken. Concierge was made aware of this but nothing was done about it and followup was non existent.
On another occasion, a dinner reservation was requested to be made by concierge and I was reassured that he would do this personally. Unfortunately this did not happen and again the follow up was non existant.
This hotel is in a great location and the rooms are clean. It was only let down by the service provided by the concierge which was a shame.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheGoodBadandUglee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaGriffehotel R, General Manager at La Griffe Roma - MGallery By Sofitel, responded to this review, September 22, 2013
Dear Guest

Thank you for having chosen La Griffe Roma for your recent stay and also for posting your constructive feedback on TripAdvisor.

I sincerely regret that we failed in meeting in full your expectation during your stay.

I already shared your feedback with our Front Office Manager concerning the inadequate follow up on your requests and specific actions have been taken in order to avoid this kind of experience to reoccur in the future.

We hope that you accept our sincere apologise and please do not hesitate to contact me personally for any futher assistance.

Yours sincerely,


Massimo Mainella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,498 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Bangkok, Thailand
Level Contributor
175 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed September 18, 2013 via mobile

The room was nice and big with a big balcony and a nice massahe shower. The breakfast was nice with a stinninig view on the top floor. The staff at the reception where arogant and wifi was not working for 2 days. Four star hotel not five.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sander J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaGriffehotel R, General Manager at La Griffe Roma - MGallery By Sofitel, responded to this review, September 22, 2013
Dear Guest,

Thank you so much for taking your time to post your review on TripAdvisor.

I am most grateful for your feedback, which is such a valuable source of information for us and it helps us monitor the service we provide.

Rest assured that your review has been shared with our Team and I will personally take correct measures to kindly reported.

I sincerely hope to have the pleasure of welcoming you again at our property for your next visit to Rome and please do not hesitate to contact me directly.

Sincerely ,


Massimo Mainella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 14, 2013

I decided to organize the most important day of my life at Hotel La Griffe and I couldn't have made a better choice. The staff went above and beyond to assist us in anything. They made our wedding amazing. All our guests were amazed by the beautiful view of the city and the chef of the hotel made a custom-made menu for us as well as for the vegan guests present. I cant' stress enough how kind, helpful, nice and professional the staff of the hotel has been. Any problem that arose (and trust me they did) has been tackled with professionalism and kindness. The hotel per se is wonderful, clean, conveniently located and superchic. But what made the reception of my wedding day memorable have surely been the people. Wonderful, amazing staff of La Griffe. We will never forget you.

Room Tip: Rely on the expertise of the hotel booking manager. She is amazing
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Myriam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaGriffehotel R, General Manager at La Griffe Roma - MGallery By Sofitel, responded to this review, September 24, 2013
Dear James and Myriam

On behalf of the entire Team, I truly wish to thank you for choosing to celebrate the most important day of your life with us at La Griffe Roma.

It was a great pleasure for me to learn we were able to make this day unforgetable.

We wish you a marvellous honeymoon, a world of happiness and joy for your life together.

I hope you will come to visit us again in occasion of your wedding anniversary,

Yours sincerely,


Massimo Mainella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 4, 2013

My sister and I stayed at this hotel late August for 2 nights. The location is great, 3 blocks away from the main train station and a walking distance to Rome's main attractions. The rooms are clean and decorated very nicely. They are on the smaller side but in most of Europe hotel rooms are sized that way. However, the highlight of this property is their staff. Their front desk is friendly and very willing to help, you can tell they genuinely care. The customer service quality from their doormen to their concierge is truly great. Their breakfast on the terrace is stunning, with views of the city and yummy food. We will not think twice on where to stay next time in Rome, we will definitely come back.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susana141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaGriffehotel R, General Manager at La Griffe Roma - MGallery By Sofitel, responded to this review, September 9, 2013
Dear Madame

Thank you so much for this lovely review about La Griffe Rome.

I am glad that you and your sister enjoyed your stay with us and I will immediately share your comments with the entire Team.

I am really proud of them!

We do hope to welcome you back soon for another memorable stay in the Eternal City,

Sincerely,


Massimo Mainella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 4, 2013 via mobile

We booked this hotel through priceline. Our room was not ready when we came back from lunch, but they upgraded our room without being asked. We got one of the larger lofts....quite amazing after a week of small euro hotels. Huge jacuzzi tub and nice leather chairs. Rooftop bar had fantastic views of Rome's landmarks. We left for an early flight, so I can't comment on breakfast. Easy 10 min walk to termini (not sketchy like the south side of termini).

Helpful?
2 Thank Jack_ivAmarillo
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
LaGriffehotel R, General Manager at La Griffe Roma - MGallery By Sofitel, responded to this review, September 9, 2013
Dear Sir,

We would like to thank you for choosing La Griffe Roma during your recent visit to the Eternal City.

I am so glad to read that your stay was really nice and our Team was able to overexceed your expectations.

We are all looking forward to welcome you back in the near future.

Yours sincerely,


Massimo Mainella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about La Griffe Roma - MGallery By Sofitel

Property: La Griffe Roma - MGallery By Sofitel
Address: Via Nazionale 13, 00184 Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#158 Business Hotel in Rome
#197 Luxury Hotel in Rome
#297 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:5 star — La Griffe Roma - MGallery By Sofitel 5*
Number of rooms: 123
Official Description (provided by the hotel):
Entwined in an elegant and sophisticated atmosphere in the heart of Rome, la Griffe Hotel is more than just traditional hospitality. The hotel is on Via Nazionale, between Piazza della Repubblica and Piazza Venetia, near the famous fountains of Tritone and Trevi, forming the triangle of Rome’s shopping with Via del Corso and Piazza di Spagna. Ideally positioned to discover the many sights and faces of the Eternal City, with excellent connections to public transport, busses to Vatican City, the Metro (Underground) at 150 m. and near Termini Station.The modern style of interior design is in sweet contrast with the 19th century building and it’s historic location fits it like a frame. The architectural concept is a perfect blend of classic and modern, where luxury and contemporary art surround you in total comfort. ... more   less 
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Also Known As:
La Griffe Rome
Hotel La Griffe
La Griffe Hotel Rome

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