My husband and I stayed here for three days in September 2012 for our honeymoon. Having been excited by the beauty of this place from their website, we were disappointed in the quality of the hotel and the service we received (none).
We arrived at the hotel about 2.30pm for check-in and the front door to the lobby was locked and there was no one around. We waited half an hour on the curb before the concierge cam striding up the street, and passed between us standing at the doorstep, and unlocked the front door without a word. We followed him inside and he continued to ignore us whilst we waited at the counter. At this point I would have walked away if we had not pre-paid and everywhere else was showing "no vacancy" in their windows.
Eventually we were asked our name, given a key and directions to our room (in the adjoining property next door - a converted apartment terrace) and then promptly ignored again. There was no smile and no pleasantries whatsoever and he didn't even meet our gaze once.
Upon navigating the antique lift to our floor, we navigated the labyrinth of hallways to our room where we were again disappointed. The room had a tiny single window facing the apartment window next door (a view of laundry hanging in someone's bathroom) and the room was tired and dated - almost every wall had rubber scuff marks from shoes - some of them had whole footprints. The bathroom was surprisingly nice compared to the room.
The breakfast served in the mornings was quite nice, and all the attractions of the old city less than a brisk 10 minute walk away. At the end of via Palermo are a few great little trattoria's and enoteca's worth a visit that the locals attend.
Upon check out we were again ignored by a second employee we hadn't yet met, asked for the key, and then given a receipt all without another word uttered. I would have rated this place another star higher if the staff smiled, were friendly and not rude but this marred our whole stay making us feel like an unwelcome nuisance.
- Official Description (provided by the hotel):
- The 3 star Hotel Caravaggio is situated in the heart of Rome. The Hotel is the ideal base for visitors wishing to explore on foot the wonders of the Eternal City and to wake up in a quiet and pleasant atmosphere. The reception is opened 24/24. The courteous and friendly staff can give you information you need, city maps, information for the booking of sightseeing tours and airport transfer. Everything that is a part of the Rome experience: monuments, museums, galleries, theatres, shops, restaurants, bars and night life is within walking distance. Nearby the Hotel you will find all the public facilities as the underground and the bus. The area is also very well connected with both airports. ... more less
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- Also Known As:
- Caravaggio Hotel Rome