We booked the Hotel Diana Roof Garden because it was close to the train station. We only needed to stay for one night before catching the train to Venice. We arrived at the hotel on a Friday around lunch time and were told that our room was not yet ready. No problem, we checked in and the porter took our 6 pieces of luggage and issued us with 6 luggage receipts for each piece and showed us the small cupboard that it would be locked in. When we came back to get our luggage the porter opened the cupboard and said "There were 6 pieces of luggage but there is only 5 now", with a no care attitude and appeared to expect us to just accept the loss. We asked the receptionist what had happened to our other piece of luggage and she nastily said if you have a problem you have to report it to the police before we will do anything. She refused to get in touch with the porter who had taken our bags earlier as he had since finished his shift. She told us to come back on the Monday when the manager would be in and that he was the only person who was able to view the security footage.We explained that we were leaving the next morning (Saturday) she just gave us a tiresome look and said she couldn't do anything and ring the police. We had an appointment and didn't have time to wait for the police to come to make a statement. Eventually we were shown to our room which was so substandard & disgusting that we complained and told them to put us in a better room. The room they put us in had a balcony but was very tiny and not much better than the first. When we left we gave them our contact details for them to reach us if they found our bag, needless to say we have not heard from them. It is obvious that as the cupboard was locked and could only be accessed by a staff member that the hotel has thieves within its midst.Their rudeness and the way they treated us is not acceptable and I would advise anyone to think very very carefully before you stay at this hotel.
- Official Description (provided by the hotel):
- Elegant Hotel offering modern comforts and amenities, restaurant and bar; situated in the heart of Rome near the Opera House. ... more less
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- Also Known As:
- Hotel Diana Rome Italy