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“Upgrade, Garden & Location = A Great Stay”
Review of Hotel De Russie

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Hotel De Russie
Ranked #47 of 1,257 Hotels in Rome
Certificate of Excellence
New York, NY
Level Contributor
68 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
“Upgrade, Garden & Location = A Great Stay”
Reviewed March 19, 2012

We received a very warm welcome in this elegant grand hotel, and were generously upgraded to the Popolo Suite, with its extraordinary terrace views over Piazza del Popolo and Roman rooftops. While waiting for our room, we enjoyed a very European lunch al fresco in the refined garden restaurant, which was packed with an international crowd. Love the location, and walked to most major sites, plus super upscale boutique shopping so close. We made extensive use of the concierge, and she didn't disappoint. And the service is the kind where you can run in, drop your shopping bags into their arms, and run out again, to come back later to find your items safely put away in your room. All in all, 5 stars earned.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bebe38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,322 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
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English first
New York City, New York
Level Contributor
656 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 408 helpful votes
Reviewed March 15, 2012

When we called to inquire about availability on a popular week we were told that, as usual, they were quite full, so we did not expect to get a primo room, and did not get one.
Compounding this problem we arrives to a full house off the early New York flight and were told we would get the first room available. We did, and as we were more interested in napping than waiting chose not to wait for an offered better room.
The staff was very accommodating and helpful and of course, breakfasting outside while waiting is very pleasant.
The room, which was in the wing over the desk, should have been left with the Russians when Rocco Forte took over the property.
The room was big enough, and well furnished but its depressing Bronx-like view was depressingly airspace between buildings. Of course, a view overlooking the courtyard can be noisy.
All this was fine but the bathroom was TINY. I had to exhale to fit thru the door and of course there was not space for toiletries of an indigent midget let alone 2 adults, one of whom was a woman.
I understand that bathrooms in old buildings are a very difficult problem; bath in design and expense but what disturbed me was no one, realizing that this was so small, put the effort into laying out shelving, towel bars, hook and more shelves as one would expect a 5 Star property should.
I ended up emptying the tray by the mini-bar and using it to balance on the sink and provide space to put toiletries.
Management knows that they will need to rent this room, not as overflow but as part of their regular room inventory, and knows it is charging fully for it so 5 Star management should spend the time and effort, and a little money designing a solution as to making the space efficient and in keeping with what I expect in a luxury property.
Reading on Trip Advisor other reviews other guests appear also to have issue with the baths.
I love the De Russie. The staff is so Italian charming; the concierge found us good restaurants and were helpful with our transportation. Sitting in the Jardin is memorable and, for me, the location is perfect.
But for me they need to spend some effort on the baths to deserve 5 Stars.

  • Stayed June 2011, traveled as a couple
    • Value
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Helpful?
2 Thank venamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Level Contributor
141 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 4, 2012

i was in rome last week and really wanted to treat ourselves with the best that rome had to offer...but hotel de russie was definitly not it! we booked a junior suite and were severely let down. The room was very noisy, no flowers no welcome fruit basket or wine, no 'goodnight' treats, very poor quality toiletteries - remeber that this is a junior suite at a 5* expensive hotel where luxury is what you pay for. The room was very cold, the heating didnt make any differenve - we had to pull out all the extra blankets at night!

My feeling is that rocco forte must have been hit by the economic crisis and their clients are paying for it!

it was our second time at russie and the last for sure! The concierge is definitly not to be trusted - they failed to make oyr booking, they failed to tell us that we did not have a reservation, they made really poor and average recommendations.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Service
Helpful?
2 Thank Eva-cyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 3, 2012

When in Rome....stay here!! All roads lead to the Hotel de Russie....by far the best hotel in rome for business or leisure....yes it costs a bit more but well worth it....I had a great view of the Piazza dei Popolo...convenient to the Spanish Steps and the finest shopping Rome has to offer....Just do it!!

Room Tip: The courtyard is calming and idyllic!! You can't go wrong with any room and the spa is superb!
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Budda428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 29, 2012

The only serious negative about this hotel is the cost. This is money well-spent if you are into luxury &service.

Team is courteous, efficient &friendly. They went out of their way to please us.

Broken stuff got repaired fast.

Restauent &bar are excellent; ditto room-service breakfast.

My wife got a cake, a greeting-card, and flowers for her birthday.

Room Tip: Look for French window to garden.
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  • Stayed January 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank GideonSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 16, 2012

We stayed for a couple of nights in August 2011, the hotel is amazing and in a brilliant location....a few downsides - we were obviously there over a very busy weekend and our room wasn't ready when we checked in and although they took us to the bar for a complimentary drink I'm sure they then forgot about us as we had to go back to reception to chase up our room. Standard rooms are not very large. Breakfast buffet was excellent although they have a problem with birds everywhere. Spa and pool was very nice. I wouldn't stay again as I'm sure there is anther option in Rome which isn't quite as expensive and you get a more personal service.

  • Stayed August 2011, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Franlo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 9, 2012

We spent 3 nights at the DeRussie. Loved the room-we had a studio room and it was spacious and lovely. The staff is what makes the DeRussie so special (and the art work)
We had some trouble with our rental car delivery and the concierge made sure we were take care of and calmed me down when I was livid with Auto Europe!

  • Stayed December 2011, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank like2travelNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel De Russie

Property: Hotel De Russie
Address: Via Del Babuino 9, 00187 Rome, Italy
Location: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Rome
#13 Business Hotel in Rome
#16 Family Hotel in Rome
#29 Luxury Hotel in Rome
#40 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel De Russie 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
De Russie Hotel
De Russie Rome
Russie Rome
Russie Hotel Rome
Hotel De Russie Rome

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