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Nuovo Hotel Quattro Fontane
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Reviews (389)
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62 - 67 of 390 reviews
Reviewed July 19, 2013

We stayed at this hotel with a group, food was good but staff was unbelievable they were so rude and arrogant it turned all of us from staying here, make sure you are happy with being ignored and rudely spoken too If you plan on staying here.

Room Tip: very expensive for what you get, don't stay in main building too noisy
  • Stayed: July 2013, traveled with friends
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2  Thank peggiCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GruppoTrevi, Manager at Nuovo Hotel Quattro Fontane, responded to this reviewResponded July 30, 2013

Dear Mr. Calgary, we regret about the matter and in order to improve our services and scold the staff on duty during your stay we would ask you kindly to inform the period in which you stayed at Nuovo Hotel Quattro Fontane in Rome and what name the booking was made. Waiting for your reply, best regards,

Barbara Pedullà
Sales and Operation Manager
Trevi Group Hotel
www.gruppotrevi.it

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

The hotel staff was very rude when we discovered our safe in our room was broken into, our passports, cash and three major credit cards were gone. We were called liars, cussed out by the staff. First they refused to call the police upon our request. Even after the police arrived, the rude staff member continued his mad rage. Never in my entire life of travel have I ever been treated like I was the Criminal.

A BIG WARNING TO ANYONE USING HOTEL SAFES. DO NOT LEAVE ANY VALUABLE ITEMS IN THEM, THE LOCAL STAFF CAN OPEN THE SAFE AT ANY TIME!!!

  • Stayed: April 2013, traveled as a couple
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7  Thank wald s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GruppoTrevi, Direttore generale at Nuovo Hotel Quattro Fontane, responded to this reviewResponded June 3, 2013

Good morning,
we thank you for choosing hotel 4 Fontane. We like to remind you that the safe was not broken.
There is a system that if someone of the staff open any safe in any room (he sign the entrance in the room anyway) use a special code, safe well be blocked and cancel the client code.

Can be opened again with the special code in presence of client who will place again a personal code.
We are sorry if the reception staff was not polite to you, we really apologize. We please you to forward ys copy of the police report if you filled one.

Hope to have you again in one of our 6 hotels and provide a complimentary up grade

Have a nice day

Antonio Stancato
Trevi group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

We enjoyed a wonderful stay here in January (2013). On arrival, check-in was quick and efficient and we found our room on the third floor. We were given instructions about breakfast, keys and maps of the area.

We had one of the two-floor rooms, which was masses of space for just two of us. Along with the bathroom, a desk, wardrobe (with safe), minibar desk, mirror and television with sofa/bed folded up (I suspect we had a large family room) was on the bottom part of our room. Up the wooden staircase was a double bed, another television and more desk space. The bathroom was clean with a fantastic powerful shower (the ONLY downside of the room was that the bathroom could get very wet from the strength of the shower, maybe needed a better shower screen) over the bath, along with a hairdryer. Rooms were cleaned daily.

Breakfast was a generous continental breakfast with croissants, pastries, donuts, cakes, being refreshed throughout the morning. My boyfriend appreciated the English tea!

The staff were more than helpful, recommending a small ristorante for dinner on our first night and helping us out when we managed to lock ourselves out of our safe (totally our fault!) You're able to purchase wifi at reception, it was 3euro for an hour, along with other rates.

The hotel couldn't be in a better location. The metro stop is at the end of the road, probably less than 100m from the hotel and most of the tourist attractions were only a few stops away. The Trevi fountain is a short walk away. The location of the hotel meant we were able to see everything we wanted to on our four-day trip.

Our stay at this hotel outdid our expectations, we loved it and was exactly what we were looking for in a traditional hotel. I'd recommend this hotel to everybody, great value, staff and location. We couldn't ask for more!

  • Stayed: January 2013, traveled as a couple
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5  Thank Joannexo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

The hotel is in good proximity of the main train station and other stops, as well as main attractions. When we checked in, we were barely acknowledged by the reception desk. We were not provided any information about breakfast, room key policy and were not given any tour information about Rome. Luckily the elevator was working at the time but it had stopped working later that day and was broken for the next couple of days. Upon checking out, we had to wait about 15 minutes for them to return from the cigarette break. The man who checked us out did provide good service, nor did he thank us for staying at their hotel. I will not return to this hotel, or recommend it to anyone.

  • Stayed: September 2012, traveled as a couple
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2  Thank Dina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

Stayed 3 days 12/25 sept 2012, with Voyages Symone Brouty group Staff with a robotic smile. For ice, go to the bar on the roof, oh their ice machine is broken. Go out, walk down the street turn left and beg the restaurant for ice. That went on all three days. Our guide with a smile ‘‘that’s Italy’’

  • Stayed: September 2012, traveled as a couple
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2  Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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