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“1 Night Business Trip”
Review of Mercure Roma West

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Mercure Roma West
Ranked #368 of 1,257 Hotels in Rome
Hattert, Germany
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“1 Night Business Trip”
Reviewed November 20, 2012

Price was good, Breakfast and Wifi included in the Rate !
Hotel is Standard , but Carpets in the Hallways have to be renewed .
Taxi to Airport was 40 euro , and was there in 12 minutes .
All not outstanding but a good standard .

  • Stayed November 2012, traveled on business
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    • Sleep Quality
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Helpful?
Thank Liudger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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RAIPUR
Level Contributor
69 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 10, 2012

Hotel is good value for money, staff is helpful. But you have to ask for every small service. We booked special rooms which comes with free wifi and travel pass/water bottle, but we have to remind them several times for availing this facility. Daily u have to ask for 24hr PW of Wifi from them. You have to remind them that u paid extra for these facilities. Further small things like shaving kits, milk powder pouch for making coffee are not provided at rooms so u have to ask for these several times, and at times they are not available with reception and house staff. Rooms/breakfast buffet is excellent. Staff of restaurant is very good. On sundays/holidays u have to take 130 No. bus and other days 705 from Eur Fermi. Location is far away from city centre.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Archdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
469 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed October 24, 2012

My laptop bag was stolen while I was checking in. My colleagues tell me that this is not the first time that such things happen at this hotel - one bag was stolen a couple of years ago in the same way.

Obviously this fact compromised my stay at this hotel. But I noted that the way the check-in desk is shaped does encourage messy crowds and this helps thieves in their job. Also the hotel should improve security and increase the number of videocameras.

In any case I will ask my Company to remove this hotel from their list.

Room Tip: If you really need to stay at this hotel keep your belongings between your legs at all time!
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zia_Angelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca P, Responsabile reception at Mercure Roma West, responded to this review, November 4, 2012
Dear Guest,
We are sincerely sorry that your stay with us was unpleasant because of the theft of your PC.
It happens sometimes that we find smart phones, bags and wallets in the lobby, and we place them in our lost and found deposit in order to give them back to the owners ,as demonstrated in a recent review, but unfortunately, in your case, even though we have video surveillance cameras and security staff, we were less fortunate.
We cannot ensure that objects or luggage left unattended, cannot be stolen in the lobby of a hotel, in fact the rare cases where such incidents have occurred, the cameras revealed unsuspected people go out of the lobby with goods left unattended even for a second.
That can happen in any places with lots of people like an hotel lobby.
We would like to let you know that we have a luggage room and safety boxes at the reception and we invite our guests to use those facilities specially in order not to leave valuable goods unattended , even for the time to get a coffee.
We will take your negative experience as a strong commitment for us to improve our threshold of attention on this matter, because we are very sensitive to the safety of our guests.

We understand your disappointment about what happened, an unpleasant episode, unfortunate and we pledge to making sure that never happens again.

Sincerely
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Travelers are raving about these Rome hotels

Halifax, England, United Kingdom
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 16, 2012

i stayed in this hotel with my friend for 5 nights; as a hotel it is very nice with all facility; they have free wifi and cable internet connection; staff at desk are also good; only problem is about the location; its quite far from airport ( taxi charge about 50-65 euro); and also far from heart of city of rome; you need to get down from the metro station- eur farmini on the metro line B; then you will take a bus no 705 and it will take about 20 minutes and will stop next to the hotel; we reached on sunday ,on that day there was interruption of bus service and also in the metro service;we struggled to reach the hotel, spending lot of money; and rome is not a very good place for the tourist as the taxi drivers are waiting to rip you off; they will tell you whatever charge they want; there is no proper rate chart, at least they wont follow; so be very carefull and try to go around using train, metro and bus; which is very good and easily available on the weekdays; the hotel otherwise is excellent;

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayasish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 30, 2012

I found the Hotel rather comfortable ,since firstly it was a short drive of 15-20 mins from the airport and since I was going to arrive very late at night, this was the major criterion for me while choosing the Hotel. Even the Hotel was very good with big and spacious rooms (unlike the rooms for the other Mercure Hotels which I have stayed before). The breakfast laid out was also good with lot of varieties. Overall I found the Hotel to be a fantastic one.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Roma West

Property: Mercure Roma West
Address: Viale Degli Eroi di Cefalonia 301, 00128 Rome, Italy (Formerly Nicolaus Hotels Roma West)
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Best Value Hotel in Rome
#35 Spa Hotel in Rome
#199 Luxury Hotel in Rome
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Roma West 4*
Number of rooms: 230
Official Description (provided by the hotel):
Please visit the new spa Heated indoor pool with Jacuzzi corner, gym equipment TECNOGYM, sauna turkish bath, relaxation areas, treatment rooms, changing rooms and docce. No access to children under 6 years. ... more   less 
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Also Known As:
Mercure Eur Roma West Hotel Rome
Sheraton Roma West Hotel
Four Points Rome
Rome Four Points

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