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“Customer Service at NH Vittorio Veneto”

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NH Collection Roma Vittorio Veneto
Ranked #139 of 1,290 Hotels in Rome
Certificate of Excellence
Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Customer Service at NH Vittorio Veneto”
4 of 5 bubbles Reviewed October 29, 2013 via mobile

We have booked this NH hotel for 2 night stay last minute in October via hotel web site and chose prepaid rate. We have read the posts and were aware that in case of change of plans our prepaid amount for the full stay might be forfeited - however took a chance since it was a last minute. But few hours later, our flight to Rome was cancelled by the air carrier due to the October transportation strike in Italy - and we were forced to cancell our entire Italian vacation. I have e-mailed NH with the detailed explanation - they have considered the force majeure circumstances we were facing and fully refunded us for the cancelled reservation. We will definitely consider NH VV when making travel plans for Rome

Stayed October 2013
Helpful?
3 Thank CanadaVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto M, Direttore at NH Collection Roma Vittorio Veneto, responded to this review, October 31, 2013
Dear Guest,

Thank you for your kind words.
I am really glad that you had the chance to apprecite our flexibility and the attention received from the Hotel Staff.

We do sincerely hope to welcome you on you next trip to Rome.

Warmest regards

Ernesto Miranda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,590 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
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English first
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed October 23, 2013 via mobile

This was a bad experience. I was there for a business meeting. My room on the 2nd floor overlooking the park but very noisy, he traffic is non stop and the road Tarmac makes a terrible noise. All facilities of the hotel, reception, breakfast room, restaurant , lobby are all underground with no real light. My room was ok as you would expect from an NH hotel. I would not go back again there is so much other choice.

Stayed October 2013, traveled on business
Helpful?
1 Thank mikcyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto M, Direttore at NH Collection Roma Vittorio Veneto, responded to this review, October 31, 2013
Dear mikcyp,

Thank you for sharing your review. I am sorry if your experience here with us was not entirely satisfying, and that you were not pleased with your room.

I hope that your confidence in NH HOTELS hasn't been compromised and you will still rely on NH Hotels for your future stays.

Yours sincerely

Ernesto Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

Stayed in this hotel for the first time in Rome. Initially you get a little scared as the location is close to a tunnel, but when you realizae where you are you see that you can reach Via Veneto in one minute and can have a beautiful walk in the park. Service is good, but ask for a nice room, otherwise you will get a small one.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ricardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto M, Direttore at NH Collection Roma Vittorio Veneto, responded to this review, October 23, 2013
Dear Ricardo,

Thank you for sharing your experience about the stay at NH Vittorio Veneto.

I am gald to see that you had the chance to appreciate the atmosphere, but also the unique hotel location.
I wish to suggest you for a future stay our program "UP TO YOU"; that allows you to have a room upgrade for a small fee.

We look forward to welcoming you back to NH Vittorio Veneto.
Warm regards

Ernesto Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bergen, New Jersey, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed October 16, 2013

We did not pick this hotel, we were on a Perillo tour. This hotel is out of the way. It is next to Villa Borghese and a very long walk to the Spanish Steps and shopping on Via Condotti.
The rooms are modern but extremely small. Two people can not stay here comfortably. There is no place to put your luggage, we never unpacked. There are two small modular chairs tucked under the table but uncomfortable to sit in. The bathroom was modern but no place to put toiletries since there is no counter space. The room was clean though.
The hotel offers free wifi but you have to get set up by calling customer service or ask the person at the desk for help. The food in the dining room is average.
It was warm in Rome the three days we were there and could not get cool so we had to open the window.
I would not stay at this hotel again.

Room Tip: Since we were on a tour we had no idea what the room cost. We had to open the window because it was...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto M, Direttore at NH Collection Roma Vittorio Veneto, responded to this review, October 17, 2013
Dear Guest,
Thank you for having spent time for your comments.

We would like to sincerely apologise for those elements that you found disappointing.

I wish to suggest you for a future stay our program "UP TO YOU"; that allows you to have a room upgrade for a small fee.

Please upon your next stay with us do mention this review. We will make sure to meet your expectations.

Sincerely,

Ernesto Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare, Zimbabwe
1 review
5 of 5 bubbles Reviewed October 16, 2013

The quality of service was splendid. Rooms were clene and staff at the hotel were friendly regardless of language differences. Hotel is located close to social amenities and historical sites.Location is superb.


  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank Fradreck K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto M, Direttore at NH Collection Roma Vittorio Veneto, responded to this review, October 17, 2013
Dear Guest

Thank you so much for this lovely review.

I am really gald that you loved your accomodation and the service received.

I look forward to welcoming you back to NH Vittorio Veneto, warm regards

Ernesto Miranda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

We booked this hotel out of desperation trying to escape from a moldy 3Star hotel (stay away from Residenza Domiziano!!!) booked only based on TA reviews. NH Vittorio Veneto is perfectly clean, full of luxurious item, definitely exceeding its 4 star rating! The breakfast is ample and awesome. The rooms are perfectly clean and the AC is working perfectly too! The staff is helpful and knowledgeable. Totally enjoyed our two night stay! Will come back only to this hotel!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank godunovs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto M, Direttore at NH Collection Roma Vittorio Veneto, responded to this review, September 23, 2013
Dear Guest,

Thank you for sharing the review about your stay at NH Vittorio Veneto.
I am glad to see that you had the chance to appreciate our cleanliness, style and high standard
of NH Hotels.

We look forward to welcoming you back to NH Vittorio Veneto.
Warm regards

Ernesto Miranda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA, USA
Level Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed September 13, 2013

Insight tour chose this hotel and we flew in a day early. The reception staff knew our names before we spoke to them. What a service! They had a convention that day by the Rotary on Youth Exchange Program so the restaurant close. We talked to the restaurant manager because we were hungry and tired from the flight. He was really accommodating, asked us to order from the room service menu and delivered to our room without room service charge. They made adjustment to their dishes for my gluten free needs. We really appreciated it. The hotel is next to the Villa Borghese Park. You just walk out the hotel, turn right and walk straight. The park is on the right. We didn't know that we must get reservation in order to get into the gallery so had to be next time but it was nice to walk the park. The Spanish steps were close by. We booked a dinner at Ad Hoc Restaurant, thanks to TripAdvisors review. We booked ahead of time (a must) and we loved the food and the staff. We told them it was our 38th anniversary and they even gave us a bottle of champagne as gift at the end. The restaurant was easy to get to via downhill walking but reading the map of the area was a different story. We just asked shop owners for directions. Oh, water in Italy is drinkable but if you need to buy water and snacks, there is a supermarket Carrefour close by. It is located next to Harry's Bar. Just walk the underground walk way next to the bar all the way to the end and the supermarket is there. The room is a bit small but in Europe, it is common. If I go back to Rome, I will definitely stay at this hotel again!

Room Tip: Ask for a room with park view. We asked but we didn't get because the hotel was fully booked. Wh...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank alang-alang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernesto M, Direttore at NH Collection Roma Vittorio Veneto, responded to this review, September 16, 2013
Dear Guest

First and foremost, I would like to take this opportunity to thank you for the trust you have placed in Nh Hotel and for taking time in letting us know your opinions.

In such delicate situation we require from our Staff complete helpfulness, courtesy and assistance. In our Restaurant we prepare your food with love and passion.

I hope to see you again in Rome, best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Collection Roma Vittorio Veneto

Property: NH Collection Roma Vittorio Veneto
Address: Corso d'Italia, 1, 00198 Rome, Italy (Formerly NH Vittorio Veneto)
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#55 Business Hotel in Rome
#81 Luxury Hotel in Rome
#102 Romantic Hotel in Rome
#144 Family Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH Collection Roma Vittorio Veneto 4*
Number of rooms: 201
Official Description (provided by the hotel):
NH Collection Roma Vittorio Veneto is situated in the heart of Rome, between the quiet grounds of Villa Borghese and the exclusive shopping and nightlife area around Via Veneto. You can walk to Villa Borghese park in just minutes. ... more   less 
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Also Known As:
Nh Vittorio Veneto Hotel Rome
Jolly Hotel Rome

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