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All reviewsvatican museumclose to the vaticancipro metro stationpeter's squarepastriesfamily roomthe hotel staffquadruple roomminute walkrooms are smallaround the cornerstaff was very friendly and helpfultrip to romeother attractionsgelatobreakfast was excellentbreakfast room
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Reviewed October 1, 2016

We chose this hotel because it was close to the Vatican. We were pleased with the modern look and cleanliness of our rooms, even though they seemed quite small. The linens, choice of pillows and towels were of a fine quality. The bathroom was well appointed and the lighting great. The buffet breakfast was tasty, with plenty of options to choose from.

  • Stayed: September 2016, traveled with family
    • Location
    • Rooms
    • Service
Thank platzyVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded October 22, 2016

Dear Platzyvancouver,

Thank you for taking the time to review your recent stay at BEST WESTERN Hotel Spring House.
We do not take for granted that our guests are taking the time to share their impressions with us and for that reason we really appreciate that you did.

We are delighted to learn that you enjoyed our lovely hotel, our super buffet breakfast as well as our strategic location and that you appreciated the quality of the amenities that we offer in the room like the pillows and linens which ensure an excellent quality of sleep.

We very much hope to have the pleasure of welcoming you again in the Eternal city so don't hesitate to contact us directly for your next stay in order to get the best deal!

Best regards,
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2016 via mobile

This hotel is one block from the Vatican Museum and very close to the Vatican!! Also close to the CIPRO metro station that can take you all over Rome in just a few minutes for very little money! The hotel is in a great location and very safe! Wonderful Gelato just around the corner!! The rooms are small but very well appointed. We loved the new wing of rooms with big showers!! Staff is super friendly and all speak English!! We have stayed here on many visits to atone since 2000. Highly recommend Hotel Spring House!!!

Stayed: September 2016, traveled with friends
Thank Madmad6871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded October 22, 2016

Greetings from Rome!
Dear Madmad6871,

Thank you for leaving a review of your stay with us at BEST WESTERN Hotel Spring House and for your loyalty.

It is wonderful to read that you found our polyglot Staff to be so helpful. It is quite an honor to be considered as a great hotel and we are happy that you are not disappointed by your choice but completely satisfied.

We wanted to thank you for particularly recognizing the comfort and the design of our rooms recently renovated.

We are very pleased that you especially enjoyed our location and its benefits.In fact, we are located in the heart of the eternal city!

Thank you again for such a wonderful review, we are delighted and grateful that you recommend our hotel, and very much hope to have the opportunity to welcome you back again.

Warmest regards,
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2016

First off, whether your room is ready or not, these people make you wait until 3 pm to get into the room, never had that happen anywhere I have stayed before. The room was smaller than a cabin on a cruise ship & believe it or not, the shower was even smaller. My boyfriend is 6'5" and had to hang out to take a shower. Nowhere to put luggage or even hang much. Thank heavens we were only staying one night. DO NOT stay here if you are staying for any longer!!! I thought a Best Western would be a safe bet in Rome, more Americanized, but found the local hotels were much better!!
The gentlemen at the small bar (who also had to serve dinner (outside as the table service was only for breakfast??) were very friendly and accommodating while you had to wait forever for your room.

Room Tip: Don't know if there are any
  • Stayed: September 2016, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank SweetT125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded October 21, 2016

Dear SweetT125,
thank you for having shared your experience at BEST WESTERN Hotel Spring House with the other users.
We are sorry that your stay with us did not meet your expectations but we hope that you could enjoy some positive aspects of our property like the position, the cleanliness, the buffet breakfast , and so much more!
Our check in time is at 03.00 pm which is not unusual and it is not possible to guarantee the room ready before that time but as we are a customer oriented establishment, we provide free services to the guests who check in early: deposit room, breakfast corner,internet point, mini gym.
Our American bar is also open at lunch so it is possible to eat something before getting in the room as you did! and we are happy that you could try our marvelous new garden.
We have different room types and all of them respect completely the european standard size so as we wish you to come back in order to have a better experience,we advise you to contact us for your next visit in Rome and we can chose together the room which can suit your needs.
Thank you again for the time you have dedicated to write this review.
Sincerely,
Mana Radofa
Customer care specialist

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Reviewed September 14, 2016

Our family was specifically going to Italy for the canonization of Mother Teresa and so
we looked at hotel/B&Bs in that vicinity.Our daughter recommended Best Western having traveled around Europe last year with her husband and no matter which country they were in Best Western didn't disappoint.So we booked it for our 7night stay and it was perfect!Its only 5 minutes from the entrance to the Vatican museum and a 15 -20minute walk to St Peter's. The neighborhood(Prati) reminded me of Astoria,in Queens NY-a working class neighborhood with loads of shops,restaurants,cafes,&markets.We took the junior suite which was perfect for 3 adults -design was quite unique(check it out on their website).They have a small bar,and a dining area where breakfast is served daily(and included).The staff were extremely helpful and courteous and spoke English (which was a huge plus)The Metro (Cipro station) is 4 blocks away.Great restaurants in walking distance.The only drawback is if you are looking to go into central Rome-then you either take the Metro ,buses or take a cab,which the front desk will gladly call for you.Although this was our 3rd trip to Rome,it was our first trip not on a tour(bus tour or cruise)but we hit gold with staying in this area and this hotel.Prices were very reasonable..and we would stay there again.

Room Tip: suite was downstairs off the lobby in the back.several steps to get to this room so it wouldn't be conducive for anyone with disabilities.
  • Stayed: September 2016, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank wikscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded October 22, 2016

Dear Wikscar,

We appreciate your time and superb review about BEST WESTERN Hotel Spring House and kind words about our property and services.

We are sincerely delighted to read that you enjoyed our lovely hotel located in one of the most important and beautiful areas of Rome.

You made a great choice when reserved our Junior suite room split into two levels with a huge shower and we are happy that you found it comfortable with an unique design.

We feel so grateful when we read your enthusiasm about our staff.
We will continue to improve all we can in order to make our guests happy and like at home.

Thank you for making your future reservations with us directly for our best deal.

Best regards,
Mana Radofa
Customer care specialist

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Reviewed September 12, 2016

This is the 2nd time I've stayed here because the price was right and out of the hustle and bustle of the city. Hotel is located very close to the Vatican. This time we bought 2 day hop on hop off bus tour tickets at the front desk. About a full 25 minute easy walk to the closest stop.
Our room was very clean and well cared for. Breakfast buffet is excellent; had many selections (scrambled eggs, sausage, yogurt, fresh fruit, pastries, sliced meat n cheese, cereal and more). OH cappuccinos too. This was all included in our room price.
Front desk help was friendly. FYI..There's a great little pizza place directly across the street. Doesn't look like much but truly best pizza and try their wraps!!!
The hotel has an outside area for leisure time with comfortable seating and night time lighting to enjoy a glass of wine. That was a nice feature that most other hotels don't offer.
Front desk arranged our ride to airport. 50 euros cash FYI

  • Stayed: August 2016, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank orangesoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded October 20, 2016

Greetings from Rome!
Dear Orangesoda,
what a fantastic review! thank you so much for having shared your second experience with us in a so detailed way, it is very kind of you and we are so happy that you enjoyed your stay with us.
It is nice to know that you did appreciate our buffet breakfast which offers different kind of food, starting from Italian tradition like homemade expresso /cappuccino, croissant, pastries, fresh fruits, fresh juices… then also cooked food like eggs and bacon as you wrote ecc,ecc.. we even have gluten free products but list will be too long to write here
The staff is grateful for your kind words and wish to have the opportunity to welcome you back again in a near future so don’t hesitate to contact us directly in order to get information and assistance for your booking.
Thank you again for this great feedback.
Warm regards,
Mana Radofa
Customer care specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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