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All reviewsvatican museumclose to the vaticancipro metro stationpeter's squarepastriesfamily roomthe hotel staffquadruple roomminute walkrooms are smallaround the cornerstaff was very friendly and helpfultrip to romeother attractionsgelatobreakfast was excellentbreakfast room
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Reviewed August 22, 2016

Great location, truly walking distance from Vatican Museum and St Peters. Our hotel room was fantastic, clean and tea making facilities, iron everything you need. Staff were friendly, especially Guilia - she was so helpful and nothing was a problem. Breakfast was lovely everything you need and coffee was great! There are supermarkets across the street so handy for any snacks etc. A lot of walking to be done so make sure to wear comfortable footwear. If you are going to the Vatican Musuem make sure to get the Skip the Line tickets direct from the Vatican website - the queues are ridiculous, we had two teenagers so glad we had tickets before we arrived. The Colloseum have skip the line also but make sure to print before you go, do not click collect at kiosk as you have to queue for this crazy! Definitely recommend CitySightSeeing Bus - Hop on Hop off - fantastic way to see the city, well worth it. Beautiful city, we seen everything we wanted to see so tick on bucket list!

  • Stayed: August 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Joe90_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded September 1, 2016

Dear Joe,

thank you so much for having taken the time to share your opinion about your recent stay at BEST WESTERN Hotel Spring House.
We are grateful for the beautiful and detailed way you have described our hotel and its services. Reading your satisfaction is rewarding for us and it motivates us so much to always do and deliver a better service.
Thank you for recognizing the cleanliness of our rooms and its facilities, our housekeeping department works so hard to keep very high our standards.
As you have written, our location is an ideal point of start to discover the wonders of the Eternal city and we are happy that you have done easily everything you have planned to do and to see.
The Staff, especially Giulia would like to thank you for the kind words toward their job and can't wait to welcome you back soon!
Thank you again for your time Joe!
Warm regards from Rome,
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2016 via mobile

Its afrer midnight and my daughter and I are laying awake listening to incessant talking and laughter on the other side of the wall. It feels like the walls are made of paper. I have paid for six nights of this rubbish.

Ramona De Silva

Stayed: August 2016, traveled with family
Thank ramona d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2016

Right beside Vatican museum. Need to use the Metro to visit all other sights but only a few minutes walk away. Very helpful staff and great room service. Stayed for a week and would highly recommend it . Loved the new outside garden space.

Stayed: August 2016
1  Thank Tracypeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded August 25, 2016

Dear Tracy,

thank you very much for this fantastic review you have shared with the other Tripadvisor's users.
We are honored to read that you absolutely enjoyed staying with us and that you rated us with the highest score.
It is also very nice to know that you liked our new garden which was recently open.
In fact, it is beautiful place where our guests can relax or order something to eat from our American Bar, open until midnight.
We are happy that our convenient location and the kindness of our team have made your stay with us more enjoyable.Thank you for recommending the BEST WESTERN Hotel Spring House.
We are looking forward to welcome you again for your next trip in Rome!
Warm regards,
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2016

Best location. Walking distance to Vatican musseum and bassilica. Lot of shops and restourants nearby. Very convenience for any travellers. Room is small but still quite cozy and good breakfast. They have small gym in the basement. Receiptionist is very friendly and helpful.

  • Stayed: July 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ezra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded August 25, 2016

Dear Ezra,

first of all we would like to thank you for having chosen BEST WESTERN Hotel Spring House for your stay in Rome.
It is always a pleasure reading how much our guests enjoyed staying with us and that they found the location ideal as a point of start to discover our marvellous city.
We are glad that you did appreciate our buffet breakfast which is varied in order to give the energy needed to start the day.
Happy to know that you had the time to use our gym which is open 24 hours and we hope that you tried also our private sauna.
We are looking forward to welcome you again for your next visit so please contact us directly, we will be glad to assist you all along the booking process in order to reserve the room which is more suitable to your needs.

Sunny greetings from Rome!
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2016

Affiliated with Best western chain of hotels , this property has 78 rooms over 4 floors and is located close to Vatican museum . The room are spacious with modern amenities including AC / TV / Tea Maker / Mini Bar . Provide Complimentary Water / Toiletries on check-in with access to Gym / Sauna /Business Center . Breakfast spread is based on american theme with special menu for kids . In House Bar and cafe are ease on pocket and room service is very quick . Kids gets gifts / Special food / Table cover , so each member of family can enjoy their time .
Staff goes all length to support their guest on info including Cab booking / local sight seeing and even provide free comb to charger to basic medicine .
Focus on reducing carbon footprint and side notes for guest requesting to help them achieve the same by re using bed sheets or towels is a very good initiative without compromising on service .

Only issue for tourist can be its location which is far from city sights and railway station /airport ... But is in walk-able distance from Metro station / Vatican Museum .
So if you need peace of mind and don't mind local commuting of 15-20 min , then it's surely a anytime go to property .

Room Tip: Room in front gets a balcony
  • Stayed: August 2016, traveled with family
    • Rooms
    • Service
2  Thank Chandresh_jain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded August 25, 2016

Dear Chandresh,

The Hotel team would like to thank you for having left such a detailed positive feedback on TripAdvisor.com

It is our utmost priority to satisfy all of our guests needs and make them leave with a smile so, we are extremely happy that you had a good time with us.

We don't even know what else to add because you have described our Hotel in a perfect way and we are so grateful.

We really hope to have the opportunity to welcome you back again so please contact us directly for your next booking.

Best regards from Rome,
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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