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“Very adequate hotel”

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Best Western Hotel Spring House
Ranked #149 of 1,257 Hotels in Rome
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very adequate hotel”
Reviewed October 15, 2013 via mobile

We stayed at the Best Western Springhouse during our short trip to Rome. The hotel is very clean and the staff are friendly and helpful.
Our room was tiny and the bathroom even smaller... But adequate.

Breakfast is decent and the staff there were always smiling and friendly.

The wifi didn't work so well in our room but the signal is pretty strong in the hotel lobby.

The hotel location is really good especially if you want to go to the Vatican (it's a very short walk away). It is also very close to the metro station. We walked out at night and did not feel unsafe in any way.

The only downside to the location is that the hotel is located across the river from the old city so it is not as easy to get to the colosseum and its surrounds.

In terms of value for money... I think this is probably as good as you will find in Rome. Hotels are generally expensive there. This place is not cheap and you get what you pay for but it's clean, comfortable, friendly and safe... What else do you need?

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review, October 21, 2013
Dear guest,

let me thank you for choosing us!

We are very happy for your positive comment. Certainly our position, close to the Vatican and ten minutes from the city center will permit you not to lose the beauty of a city rich in history as Rome.

Your appreciation to the staff so attentive to all the needs of our guests makes us very happy.

The reception is open 24 hours for all your needs. If you had notified, we would have given you a larger room of a different type. All typologies of rooms are not always available but whenever there is the possibility it is always a pleasure for us to do a small upgrade.

We do hope to welcome you again in the future!

Kind regards,
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Traveler tips help you choose the right room.   Room tips (151)
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English first
Dekalb IL USA
1 review
Reviewed October 9, 2013

I want to give a special thanks to the staff that helped us so much during our stay on the 22nd and 23rd of September. My parents were both in wheelchairs and we were a group of 6 people including them. The staff accommodated everything for us to feel 'at home'. They served us breakfast/dinner/tea on the first floor so my parents wouldn't have to go down the stairs, the choice of the rooms was perfect and they assisted us in every possible detail that we needed help with. My congratulations to the staff and the hotel should be proud of having them! My husband and I will definitely stay there again and recommend the hotel to our friends!!! Thanks once again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eperonja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, October 14, 2013
Dear Guest,
First of all thank you for your lovely review and for the compliments that we all have appreciated and we are pleased to read that you also enjoyed the experience with us.
We do remember of you  It is very important for us that your stay in Rome remains an experience and not just a stay and we are happy to read that you enjoyed our roman “spring” hospitality.
We would be more than Happy to Welcome you again for your next trip to Rome and thanks again for your kind word.
Warmest Regards
Best Regads
Customer Care Department
Best Western Hotel Spring House
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Elk City, Oklahoma
Level Contributor
127 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 2, 2013

This hotel has a very friendly staff, but suffers from lack of quality maintenance and it is in an area that is becoming quite dodgy. We have stayed here on several occasions because of its proximity to the Vatican, as well as there are some very good restaurants located nearby. However, our last stay there will be our last. The air conditioner in our room was not working properly and we informed the front desk. We were in the hotel for 5 nights and it was never fixed. Instead, it began leaking water all over the floor, which we also reported, and it was not fixed. The rooms are very small and it is sometimes difficult to sleep due to the noise on the streets outside the hotel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FDMChianti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, October 14, 2013
Dear Guest,
Thank you for posting a review regarding your last stay at the Spring House Hotel and thanks for pointing out the friendly attitude of ou staff: We are proud of them.
I am very sorry to hear that you found this stay as not as comfortable as the previous ones in the past.
We do care about our guest and we try to satisfy every request and to fix any problem and am sure that during your stay you have been offered a new room as am sure that the technician has been called as soon as you reported the problem ( This is one of our skill and daily procedure: a prompt problem solving to assist our guest in any little issues might come out during their stay)
Regarding the area: it is a very safe neighborhood and not dodgy at all. Plenty of shops during the day and many good restaurants close to the hotel. It might seems to be less lively in summer time as many residents go away for their holiday but never unsafe. Even rooms facing the street are quite.
We do really hope that you will change your mind in order to give us again the possibility to host you in the future and deliver a better service.

Best Regads
Customer Care Department
Best Western Hotel Spring House
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Ohio
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 30, 2013

The hotel is so just behind the Vatican and within a short couple blocks to the Metro. While the front of the hotel is not very appealing, the rooms were a good size by European standards and we were lucky enough to have our own terrace.. We thought the terrace pictured was for all the customers, so this was a bit of a disappointment, however having our own little balcony was even better! Hotel staff great, very helpful and patient which we were grateful for. The rooms were kept very clean and even had dual outlets for those of us US citizens who may not have brought the adapters. The restaurant was tiny, 5 tables and slow service, but the same restaurant handles all the room service, so we could not complain..very affordable meals and quite good. All our needs were more than met and the staff even tried to help obtain a refund of a lost 10euro the Metro machine ate! I would surely recommend this hotel to anyone looking for a nice reasonable place to stay and want to be close to the Vatican. The buffet breakfast Is available from 7 -10 and has a full complement of food and left us quite full/content!

Room Tip: ask for terrace or top floor which offers a nice view.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lbeemerz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review, October 5, 2013
Many thanks for your lovely review and for the compliments spent towards our hotel and its services and staff.

We are content to read you have enjoyed your stay and that we satisfied your expectations.

It's been a pleasure to serve you and we do hope to be again your choice on your next trip to Rome, in the meantime please accept

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valentine, TX
Level Contributor
146 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 18, 2013

This hotel was very welcoming and nice. When we checked in, we got a free welcome drink (juice), it was good and very thoughtful. The hotel staff was friendly throughout our stay and helped with recommendations and booking tours. The hotel is also in a good location, it is right by the Vatican. It is a little bit further from the other attractions of Rome, but it is close to the metro station that will take you to the other sights. The hotel also served a nice, big breakfast including eggs and bacon along with many other options. It was definitely one of the bigger selections compared to the other hotels we stayed at while in Italy. There is a restaurant downstairs in the hotel that had pretty good food. A lot of it was precooked type meals, but they did have some fresh options that were pretty good.
The room itself would be the only negative, it was fine, but the air conditioner in our room was always on the fritz. The room seemed a little damp/moist a lot of the time. The showers were also extremely tiny, you could barely turn around in there. But, you shouldn't be spending too much time in the room while in Rome anyways!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S618VTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review, October 13, 2013
Dear Guest,
First of all many thanks for sharing your experience in Trip advisor.
We are very happy that you enjoyed your stay with us and we will keep your suggestions into considerations for future improvements.
Kind regards
Customer Care Specialist
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Birmingham
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 18, 2013

For the budget traveller this is an excellent choice for proximity to Metro..100 metres and Sistern Chapel 400 yards or so away and half mile from St peters basilica

Good breakfast and facilities Small rooms by some standards but functional ad equipped for ones needs

Room Tip: Top floor has balcony not sure of the others and view of Basillica each day
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buksang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, October 14, 2013
Dear Guest,
Thanks for dedicating part of your time to share your feedback with other travelers.
We are glad to know that you enjoyed your stay and especially your room on the top floor. Our Hotel have three deluxe rooms on the higher floor where is possible to enjoy the their nice little terrace.
Undoubtedly being so close to the subway station of Cipro and just few minutes walking from San Peter square makes the difference and the sightseeing easy.

Best Regads
Customer Care Department
Best Western Hotel Spring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 12, 2013

Booked one night here based on a recommendation of a past guest - glad I did!
Great front desk staff, very helpful and gracious. Our original room had a leaky toilet and they moved us right away to another (upgraded) room.
The room was quite spacious and clean and we got an excellent night of sleep. Lovely bartender in the lounge made our after dinner drinks a great experience.
Breakfast was plentiful and fresh.
The hotel is right around the corner from the Vatican and a short walk away from a Metro station on the line that goes directly to many of the other sites one would want to see in Rome - Trevi Fountain, Spanish Steps, etc.
Only two (minor) complaints - the bathrooms had the tiniest shower stalls I've ever experienced, and I'm used tiny New York City hotel rooms; and the breakfast attendant was perhaps the unhappiest woman I came across on my entire trip!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shamrock123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review, September 14, 2013
Many thanks for your kind comment.

We are glad to read you were satisfied with your stay at our hotel.

Our hotel has different typologies of rooms: a few with bathtubs and others with a large shower that we hope to be able to assign you during your next stay: It really would be great to have another occasion to see you and we do hope it'll be very soon.

Best regards
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Additional Information about Best Western Hotel Spring House

Property: Best Western Hotel Spring House
Address: Via Mocenigo 7, 00192 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service
Hotel Style:
#115 Family Hotel in Rome
#244 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Hotel Spring House 3*
Number of rooms: 77
Official Description (provided by the hotel):
Our location in the center of Rome, walking distance to the Vatican, Saint Peter's Basilica, Sistine Chapel and much more of historical Rome,international standard of quality and Italian hospitality are what make up an unforgettable stay in Rome. The Best Western Spring House's recently renewed and renovated style give you the ultimate "home away from home" experience, whether visiting for business or leisure. ... more   less 
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Also Known As:
Best Western Rome
Rome Best Western

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