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“Friendly staff, great hotel”

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Best Western Hotel Spring House
Ranked #149 of 1,257 Hotels in Rome
Certificate of Excellence
Carlisle, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Friendly staff, great hotel”
Reviewed March 15, 2013

We recently stayed at this hotel, could not believe our luck being near the vatican during the conclave and then to witness the election of our new Pope Francis ! We had booked last october so had no idea we would be staying during such once in a lifetime event. The hotel was great staff were very helpful, only downside was our room was on the ground floor and although the facilities were excellent it would have been nice to have got more day light in our room. Breakfast was great so much selection and really tasty Thanks again hopefully will be able to visit you again and will recommend you to friends and family.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne-marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, March 30, 2013
Dear Guest,

first of all thank you very much for choosing us for your stay in the "eternal city".
We are pleased to read that your stay with us was more than pleasante.
Our main goal is guest satisfaction and we work hardly everyday to improve the quality of our standards and services and your kind e-mail make us understand that this goal has been reached with you.
It's a pleasure for us understand that you enjoyed our Hotel position, near to the Vatican Museum, the Sistine Chapple and the St. Peter Basilica, moreover during the election of the new Pope!
All our rooms, in the lowest and highest floor have big windows and are very illuminated and this is one of the most appreciated things in our Hotel.
Our reception is open 24h/24 and would been a pleasure for us satisfy your request for a highest floor if we had known it on time. Next time remind that we are always at your disposal before and during your stay!

We hope to see you again in our hotel!
Kind regards,

Customer Care Department
Best Western Hotel Spring House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (151)
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Zivogosce, splitsko dalmatinska, Croatia
1 review
Reviewed March 13, 2013

The hotel stuff was very helpfull and friendly,We stayed at this hotel for four nights in triple room.Room was clean, modern and comfortable and breakfast was great.
Hotel location is 5 min walk form Vatican city and also 5 min walk from metro and bus station.
If we ever return to Rome, we will definitely stay at the Hotel Spring House.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jurica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, March 30, 2013
Dear Guest,
let me thank you for choosing us!
We are very happy for your positive comment. Certainly our position, close to the Vatican and ten minutes from the city center will permit you to not lose the beauty of a city rich in history as Rome.
Your appreciation to the staff so attentive to all the needs of our guests makes us very happy.
We always try to achieve this and one of the ways we can achieve is to have a choice in every field so we offer several products on the breakfast buffet that you have appreciated.
Is a pleasure to know that you have liked your room, so cleaned and confortable.
Hoping to welcome you in the future!

Kind regards,

Customer Care Department
Best Western Hotel Spring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 10, 2013

My daughter and I recently stayed at this hotel for 3 days and were generally very happy. The staff were extremely friendly and accommodating. They answered every question we had, responded to every request, including one for a fan in our room and for directions to the Hop On Hop Off Bus (a waste of time and money especially since you can get around via Metro so easily). The rooms were small and clean. Ours had a TV, large window that opened so we had a great breeze all night, two single beds, a kettle with coffee and tea, and a small fridge. Maybe not a big thing for everyone but the towels were among the biggest we've ever had. We hate trying to wrap up in tea towels!! Free breakfast was offered downstairs every morning, and included cereal, toast/breads, italian meats, fresh mozzarella and tomatoes, bacon, eggs, sweets, and juices/coffee. The hotel was in a quiet and central location (close to the Vatican). There were 2 metro stations within a 5 minute walk, which was helpful to get to all other famous sites in Rome. The metro cost us 1.50 euro for 100 minutes so as cheap as transportation comes.

If we had to point out any issues we would say that: a) The bathroom shower did not drain properly which to give credit to the hotel, they did attempt to fix even if not entirely.
b) The beds were a bit hard for our liking though it didn't keep us awake at night.
c) The location of the hotel might be a bit remote for some. There were a few restaurants near the hotel but most sold pizza take out rather than offered a sit down meal, and there were some local stores (rather than tourist shops) nearby. If you like to travel and live like the locals this is a great place to be. If you want to live among tourists this might not be your spot.

We would definitely recommend the hotel, and would return again if we ever return to Rome.

Room Tip: Our room did not face the main street, so it was extremely quiet. Even with the window open we woke...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hobbes2220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, March 30, 2013
Dear Guest,

We are very happy to see that your experience in our hotel was positive.
We are happy to know that you enjoyed the comfort of our rooms and its amenities: large, soft towels, tea and coffee making facilities, complimentary mineral water in all rooms every day, satellite TV etc.. and I hope that you feel at home.
In addition, the proximity to two metro stations allows you to get anywhere with little time and spend only € 1.50, and in this way it is easier to get to places to visit!
Our staff is very attentive to all the needs of our guests and ready to solve any problems. In your case, we acted immediately when you told us that the shower did not drain well. If we had known that the problem was not solved at all you would definitely have proposed to change room.

We hope to see you soon!

Kind regards,
Customer Care Department
Best Western Hotel Spring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 7, 2013 via mobile

My partner and I stayed at the Spring House Hotel for 3 nights. The hotel staff were really helpful and friendly. The hotel is clean and modern and our room was comfortable. Breakfast was lovely an service in the bar was great, thank you Benny for your hospitality! The location of the hotel was convenient for the Vatican, only a 5 minute walk and also near to the subway with routes to all areas of Rome. We really enjoyed our stay and would definitely stay again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, March 30, 2013
Dear Guest,

thanks for telling us your experience in our Hotel.
It 's very important for us to get feedback because it helps us to focus on our strengths and our weaknesses and to understand if our efforts were successful. I understand that with you our goals have been reached.
It a pleasure for us reed that you liked our Hotel, and that you enjoyed our position so near to the Vatican Museum and the St. Peter Basilica. This allowed you to do not miss the tour at the Vatican and Sistine Chapel.
Moreover the proximity to the metro line has allowed you to reach the hystorical city center in a few minutes.
I am glad to know that our complimentary breakfast,its fresh products its presentation and the friendly staff gave you a good start of the day.
We hope to be your choice next time!

Kind regards,
Customer Care Department
Best Western Hotel Spring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Missouri
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 5, 2013

Hotel Spring House is a small hotel only a very easy 5 minute walk from the Vatican. The rooms are small but comfortable. What set this hotel apart was the service and courtesy expressed by the staff. They were extremely helpful in directions, transportation and any other question we had. We spent two nights before our cruise and one night after our cruise. We could walk to the Vatican and a subway station was ony a block away. It was very easy to take this to the Collesium.

If we ever return to Rome, we will definitely stay at the Hotel Spring House.

Room Tip: We were on two different floors during our stay and did not notice a difference either pro or con.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, March 30, 2013
Dear Guest,
thanks for choosing us for your stay in Rome, thanks for telling your experience in our beautiful facility.
we are glad that you have enjoyed our hospitality. The smile is part of our way of being and is nice for us to welcome our guests with lots of availability. Our multilingual staff is very professional, attentive to the needs of every guest, willing to give any kind of information.
We hope to welcome you again!
Kind Regards,
Customer Care Department
Best Western Hotel Spring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 4, 2013

I have recently returned from a week in Rome with a group from my parish Church. This is a very clean and comfortable hotel, with helpful and attentive staff. The location is excellent (as other reviewers have said) for easy access to the Vatican and the historic centre of Rome, for example the Piazza Navona. The rooms are a little on the small side and in terms of public rooms, the lounge area and bar are rather restricted in size. But these are minor drawbacks, all things considered.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 129MarkG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Guest Relations Manager at Best Western Hotel Spring House, responded to this review, March 30, 2013
Dear Guest,
thank you for choosing the Best Westrn Hotel Spring House for your stay in Rome!.
we appreciate the fact that you write this kind review on Tripadvisor for us sharing your experience also with the other customers.
we are glad that you enjoy your stay in our hotel and that our staff make it be pleasant.
we try to make fill our guest at home striving to make it be an unforgettable stay.
undoubtedly be a hotel near the Vatican to enable our guests do not miss one of the most beautiful attractions of our city: St. Peter Basilica and the Vatican Museum with the Sistine Chappel and I hope that you have enjoyed it.
I'm sorry to hear that for you the room was not big enough. The reception is open 24 hours for all your needs. If you have notified, we would have given you a larger room of different type.not always all type of rooms are available but whenever there are it is always a pleasure for us to do a small upgrade.

looking forward to hearing from you,

Customer Care Department
Best Western Hotel Spring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 28, 2013

My wife and I stayed at this hotel for 4 days. It is just a great place, where you feel welcomed after a long day of sightseeing Rome. Staff at the front desk were very helpful and attentive. They gave us recommendations and offer to help on whatever we needed. Rooms are small but very, very, clean. Although we had a room adjacent to the street I don't recall it been noise. Breakfast was something we looked forward everyday, great food and great staff as well, which makes it better to prepare for the day! It is just about a block away from the Vatican Museum steps and about 10 minutes from St. Peters Square. Many places to eat for breakfast, lunch and dinner. I highly recommend this hotel, the cleanliness and the professionalism of the staff will not disappoint you.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccspecialist, Responsabile relazioni con la clientela at Best Western Hotel Spring House, responded to this review, March 2, 2013
Dear Guest,
We want to thank you for letting us know your approval. We are always very glad to receive so positive feedback.
The goal of our work, each one in its role, is turn a stay in the “eternal city” into an unforgettable time and a desire come true; for that reason we are very proud to know that with you our goal was reached.
is always a pleasure for us to meet the wishes of our guests so we are pleased that this happened with you. We always try to achieve this and one of the ways we can achieve is give you a confortable and clean room and to have a choice in every field so we offer several products on the breakfast buffet.

We hope to welcome you again!
Kind regards,
Customer Care Department
Best western Hotel Spring House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Spring House

Property: Best Western Hotel Spring House
Address: Via Mocenigo 7, 00192 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service
Hotel Style:
#115 Family Hotel in Rome
#244 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Hotel Spring House 3*
Number of rooms: 77
Official Description (provided by the hotel):
Our location in the center of Rome, walking distance to the Vatican, Saint Peter's Basilica, Sistine Chapel and much more of historical Rome,international standard of quality and Italian hospitality are what make up an unforgettable stay in Rome. The Best Western Spring House's recently renewed and renovated style give you the ultimate "home away from home" experience, whether visiting for business or leisure. ... more   less 
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Also Known As:
Best Western Rome
Rome Best Western

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