My wife and I stayed at this hotel for two nights before a cruise.
We had prebooked the hotel shuttle from the airport to the hotel but it did not turn up as arranged
We were left strandied for about one hour before it turned up after us phoning the hotel to find out what the problem was.
We were very angry when we got to check in as we had paid their fee for this service and asked that it be refunded due to the inconvenience.We were told that the hotel could not refund the fee as the shuttle bus was operated by an outside company and they insisted that this fee would not be refunded.
The staff on reception told us that we would receive free breakfast and upgraded us to a nice room as compensation for the trouble we had received before we checked in.
All the staff we encountered on the reception desk were extremely friendly and very helpful and if we are in Rome again we would definately stay again.
- Official Description (provided by the hotel):
- An upscale hotel with a tranquil garden, an outdoor pool and convenient transport links to Rome’s historic heart. Crowne Plaza® Rome - St. Peter's hotel offers guests easy access to the city centre via our scheduled shuttle service or public transport just outside the hotel. If you're travelling to or from Fiumicino Airport (FCO), reserve your seat on our shuttle bus or book a private transfer. Closest metro station Cornelia is just over 1km from the hotel. World-famous attractions such as Rome’s Vatican Museums and the Sistine Chapel – home to Michelangelo’s spectacular frescoes – are all within reach. The hotel is just steps away from Villa Pamphili city park and a few minutes from the old neighbourhood of Trastevere. Business travellers have access to a 24-hour Business Centre and 13 modern meeting rooms. Our dedicated Crowne Plaza Meetings Director takes care of all your event needs. The hotel is Completely Connected, and our Fast & Fresh meal options keep you focused and productive. Our airy rooms offer balconies and free WiFi and a Sleep Advantage® programme, including premium bedding, Quiet Zones and Guaranteed Wake Up Calls. Sip a drink in our relaxed poolside bar, enjoy Italian or international cuisine in our full-service restaurant. Pamper yourself in our wellness centre which is open to all guest over 16 years of age. ... more less
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- Also Known As:
- Crowne Plaza Rome St. Peter`s Hotel Rome
- Crowne Plaza Rome St Peters
- Crowne Plaza St Peters