We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Run Down Hotel and poor Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Rome - St. Peter's
Ranked #195 of 1,257 Hotels in Rome
Certificate of Excellence
Stettfeld
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Run Down Hotel and poor Service”
Reviewed May 25, 2013

The Hotel urgently needs some major investments in the rooms and facilities. We were offered a large family room and got a small room with two not even Queen sized beds. The pool was closed since the life guard had decided to go home after some rain drops in the morning - that is an example for the service attitude - of course we know that most hotels in Rome are poor and expensive but this does not offer the quality you can expect from Crowne Plaza hotels.

Room Tip: Avoid this hotel
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cuxie64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, May 28, 2013
Dear Cuxie64,

Thank you for taking the time to share with us your experience at Crowne Plaza Rome St Peter’s. The feedback of our guests is very important to us to improve our service.

I can assure you that our family rooms are large and comfortable (25sqm) compared to other Hotels in Rome and our beds are queen size (145x200.) Moreover, there has been a recent refurbishment of the lobby, restaurant, bar and the rooms too.

Regarding your comments about the closure of the outdoor pool, in case of rain and lightning it could be very dangerous to use it and when there are low temperatures and storms the lifeguard is obliged to close the pool. We were just taking care of you and your safety!

As you surely know, we also have an indoor pool (in the Spa area), that you can use free of charge every day from 9 am to 9 pm.

Hoping to welcome you here again in the future

Kind regards,
Davide Grilli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,710 reviews from our community

Traveler rating
    1,034
    1,047
    430
    145
    54
See reviews for
764
933
88
341
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 25, 2013

a wonderful hotel in Rome to use as a base for visiting this enchanted City. The hotel bent over backwards to look after our 35 classic minis reserving a special area of the car park for us for several days. every day that we set out on our navigational rally the police stopped the traffic to let us out and also we had a nine police bike convoy with lights on and sirens going around Rome. The hotel threw a wonderful barbecue for us on the first night. The rooms were just great very comfortable with all amenities. the pool is outside and large and clean with lots of sunbeds too,. special smoking area outside by the bar with comfortable chairs to smoke and drink at. food was excellent throughout with breakfast being perfect. The hotel manager was instrumental in arranging our various visits offsite ie Vatican Museum, wine tasting Etruscan Necropolis etc etc. they were the perfect hosts. a very perfect hotel for a wonderful city do not hesitate to book here just book !

Room Tip: any room is good
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, May 28, 2013
Dear peter B,

Thank you very much for such a wonderful comments regarding Crowne Plaza Rome St Peter’s!

I am very happy to know you enjoyed your stay here and the beautiful city of Rome with its ancient monuments and history.

I am also happy you liked the food, especially the barbecue. As you know, we always do our best to satisfy our guests tastes offering a large variety of foods and beverages.

It was a pleasure and an honour for me helping you in the organization of such a beautiful event and I really hope to have the possibility to welcome you here soon again!

Kind regards,
Davide Grilli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntly, Aberdeenshire, Scotland
Level Contributor
7 reviews
7 hotel reviews
Reviewed May 24, 2013

We stayed at the Crowne Plaza with our children (12 and 9) in May 2013. The hotel is in a great location, far enough out of the centre of Rome to be quiet, yet only a short taxi/bus ride away.

The hotel manager met our group in Rome, and checked us all in, allowing us to head straight to our room on arrival. The room was clean, comfortable and spacious, with ample toiletries and refreshments including a supplies of bottled water. Small touches like these make a hotel stand out from the rest.

On the first night of our stay, dinner for our group was served outside and included a buffet and barbecue under canvas, a great idea that we have not encountered in any other hotel. As a mixed vegetarian and meat eating family, we highly recommend the restaurant. The restaurant manager was always aware of my needs as a vegetarian, and ensured that the restaurant was run efficiently and when specific requests were made, these was carried out promptly and without fuss.

We didn't have the opportunity to use some of the other facilities, but we will return and will report on these next time.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mini55neil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, May 25, 2013
Dear mini55nail,

Thank you so much for your positive comments after your stay at Crowne Plaza Rome St Peter’s!

As you have already highlighted, our hotel is a little bit out of the center of Rome, but you can easily reach it with bus, taxi (fares are reasonable) or our shuttle.

I am glad you know you appreciated our rooms, always clean and comfortable. Toiletries and refreshment are supplied every day, to guarantee you a comfort stay.

As far as the food choices, as you noticed, the satisfaction of our guests wishes is a top priority at Crowne Plaza St Peter’s. No matter how they are Jewish, Muslims or vegetarian, we always find the best solution for them!

Looking forward to your stay here, please accept my

Best Regards,
Davide Grilli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romford, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2013

We arrived at the Crowne Plaza after a 5 hour drive and a Police escort for the Italian Job charity rally. The check in was completed in what seemed like just a few seconds. Extremely efficient and very welcoming. Our room was superb. Well appointed, and spotlessly clean. The staff were always pleasant , helpful, and all spoke excellent English. Meals in the dining room were varied and always of extremely good quality, wines and beers were reasonably priced. In the bar area a pianist played an extensive repertoire of music and was so entertaining that on more than one occasion a party just happened. The General Manager, Davide, could not have been more helpful, ensuring that everything was at it should be and that we were happy with everything. There is plenty of parking at no additional cost. All in all, a hotel that I am definitely going to stay at again. THANKYOU for a magnificent and enjoyable stay.

Room Tip: All rooms at the hotel are excellent.
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank billhandley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, May 25, 2013
Dear billhandley,

I would like to THANK YOU for choosing the Crowne Plaza Rome St Peter’s for the Italian job event!

I am very happy to know that everything has gone well, also thanks to our wonderful reception and hotel staff, always doing its best to render our guests stay excellent. It will be among my priorities to share your positive comments with them.

For the meals, as you mentioned, our hotel offers a large variety of dishes and beverages, so we can satisfy our guests tastes. During the evening while having dinner or just drinking something at our relaxing bar, you can enjoy piano music, and I am happy you took this opportunity!

Hoping to welcome you again with our music and food I send you my

Best regards,
Davide Grilli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arundel, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 24, 2013

We had a most enjoyable stay at this Crowne Plaza (the first we have visited). Our room was large and modern with a huge bed. Complimentary bottled water renewed every morning, tea, coffee, chocolates and a mini bar. The room and bathroom were lean and spacious. Limited English TV, but films to chose from. On arrival we caught the local train to town and then picked up the hotel evening shuttle from town to the hotel. The shuttle picks up and drops in town every day and evening and costs E1.50 each journey. The drivers are most helpful (particularly Stefano with his restaurant tips)the last bus is a little early at 2115, but taxis are abundant. We found some excellent restaurants close to where the bus stopped and ate and drank very well indeed. We did not find it inconvenient to be far out, the hotel has good amenities, very good spa, sauna and Turkish bath. Indoor and outdoor pools. The bar in reception has a good atmosphere in the evenings - the food is a bit ordinary but good wine and there is a pianist every evening. We found the staff extremely good, very helpful replies to my email questions before the visit and very helpful at reception. Waiters courteous and attentive. We had a very good break indeed.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wheeler2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, May 25, 2013
Dear Wheele2011,

Thank you so much for sharing your experience at Crowne Plaza Rome St Peter’s with us! Your comments are very useful to us to always ameliorate our service.

I am very happy to know you liked our spacious and comfortable rooms, where toiletries, tea, coffee and chocolates are renewed every day from our housekeeping staff.

As you mentioned, our hotel has good amenities and a spa with sauna, Turkish bath and fitness area to take a rest from the chaos of everyday life. You can also have a bath in our indoor pool or, in summer, enjoy the sun while bathing in our outdoor pool.

The positive comments you made regarding our hotel staff and drivers, particularly Stefano, are a reason of proud for me. Be sure I will share the compliments with my wonderful team!

Looking forward to welcome you back here in the future,

Kind regards,
Davide Grilli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2013

We stayed here with the Italian Job tour May 2013.
Can't believe how friendly and helpful everyone was. Needed some translation on a website and the reception staff were only too pleased to help.
No complaints whatsoever about the rooms, everything worked as it should do.
We would like to thank Davide the hotel manager for a brilliant stay, in fact we stayed a further two days to take in more of the sites.
Keep up the good work Crowne Plaza St Peter's Rome!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, May 25, 2013
Dear Ian S,

Thank you for taking time to share with us your good experience at Crowne Plaza Rome St Peter’s.

I also want to thank you for your positive comments regarding our reception staff. As you said, they are always helpful and doing their best to fulfill the guests wishes.

I am glad to know you loved our room and decided to stay with us two more days. I hope you enjoyed your stay and the wonderful city of Rome!

Hoping to welcome you here again in the future I send you my

Best wishes,
Davide Grilli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 24, 2013

We stayed here for 5 nights as part of group. The staff were attentive, polite and friendly. If asked a question nothing was to trivial or to much bother..very professional. That is especially true of the housekeeping maids. Please pass our great full thanks.

As my wife is a vegetarian the restaurant staff catered for her needs perfectly. Often suggestion alternatives to vary her plate at Dinner. Thank-you for that little things matter.

From first hand experience Davide Grilli is is ultimate hotel manager..He demonstrates all that a good General Manager should be.. efficient,courteous and an understanding of his guests that truly is amazing.

Left to Davide your stay will be.. Satisfaction Guaranteed.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, May 25, 2013
Dear Kim B,

Thank you for your feedback about your stay at Crowne Plaza Rome St Peter’s.

I am very happy to know your positive comments regarding our polite and friendly reception staff. They are always kind and professional. As you experienced, the same is true for all our staff, including our nice housekeeping maids. Be sure I will communicate your compliments to all my team!

As far as the meals, our restaurant always try to satisfy your needs, offering you a large variety of foods and beverages. Our guests and their wishes are a top priority for us.

Hoping to make you so satisfy soon again

With best regards,
Davide Grillli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rome hotels
Esquilino
Hotel Canada, BW Premier Collection
Esquilino
Hotel Napoleon
Hotel Napoleon
#74 of 1,257 in Rome
4.5 of 5 bubbles 2,571 reviews
Show Prices
Show Prices
Show Prices
Monti
Rome Times Hotel
Rome Times Hotel
#110 of 1,257 in Rome
4.5 of 5 bubbles 1,242 reviews
A.Roma Lifestyle Hotel
#46 of 1,257 in Rome
4.5 of 5 bubbles 2,978 reviews
Esquilino
iQ Hotel Roma
iQ Hotel Roma
#22 of 1,257 in Rome
4.5 of 5 bubbles 4,042 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Rome - St. Peter's? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Rome - St. Peter's

Property: Crowne Plaza Rome - St. Peter's
Address: Via Aurelia Antica, 415, 00165 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Rome
#105 Business Hotel in Rome
#116 Luxury Hotel in Rome
#224 Romantic Hotel in Rome
#245 Family Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Rome - St. Peter's 4*
Number of rooms: 308
Official Description (provided by the hotel):
An upscale hotel with a tranquil garden, an outdoor pool and convenient transport links to Rome’s historic heart. Crowne Plaza® Rome - St. Peter's hotel offers guests easy access to the city centre via our scheduled shuttle service or public transport just outside the hotel. If you're travelling to or from Fiumicino Airport (FCO), reserve your seat on our shuttle bus or book a private transfer. Closest metro station Cornelia is just over 1km from the hotel. World-famous attractions such as Rome’s Vatican Museums and the Sistine Chapel – home to Michelangelo’s spectacular frescoes – are all within reach. The hotel is just steps away from Villa Pamphili city park and a few minutes from the old neighbourhood of Trastevere. Business travellers have access to a 24-hour Business Centre and 13 modern meeting rooms. Our dedicated Crowne Plaza Meetings Director takes care of all your event needs. The hotel is Completely Connected, and our Fast & Fresh meal options keep you focused and productive. Our airy rooms offer balconies and free WiFi and a Sleep Advantage® programme, including premium bedding, Quiet Zones and Guaranteed Wake Up Calls. Sip a drink in our relaxed poolside bar, enjoy Italian or international cuisine in our full-service restaurant. Pamper yourself in our wellness centre which is open to all guest over 16 years of age. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, Hotwire, Priceline, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Crowne Plaza Rome - St. Peter's reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Rome St. Peter`s Hotel Rome
Crowne Plaza Rome St Peters
Crowne Plaza St Peters

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing