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“crowne plaza rome italy”

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Crowne Plaza Rome - St. Peter's
Ranked #189 of 1,258 Hotels in Rome
Certificate of Excellence
new jersey
Level 4 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“crowne plaza rome italy”
Reviewed November 5, 2012

Great hotel; close to Vatican. Great customer service. Food. buffet was good; lots of selections. Shuttle bus was convenient to Vatican. Nice restaurant next door to hotel. Rooms large for European standards.

  • Stayed August 2012, traveled solo
    • Value
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Helpful?
3 Thank jingles13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, November 6, 2012
Dear jingles13,

Many thanks for taking the time to leave your feedback and to have chosen our Crowne Plaza Rome St. Peter’s for your stay in Rome.

I was really pleased that you enjoyed our great hotel with great customer service, good food, convenient shuttle service.

It is our goal to consistently provide customer satisfaction and your comments are very important to us.

I do hope that you will return to us soon in the near future. I have passed on your kind words to the team.

With kind regards.
Davide Grilli, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (358)
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ireland
Level 5 Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed November 5, 2012

We stayed here in October, 2 adults, 2 kids. They gave us a superior room with a lot of fuss, but really it was a normal room with two double beds. Front desk staff, courteous and helpful.The hotel room was comfortable but even in October the a/c was struggling. I would not want to stay here in August! The bus shuttle was very hand and well organised. Well done to them on this service. The 'super fast' internet wifi was included on our rate otherwise 10Euros per day. It was just ok, hovering around 0.5 Mb download. Maybe that's why there are no Italian sprinters. We had to buy breakfast (not included in our rate). Expensive at 14 Euro per adult, 9 Euro per child per day. The buffet itself though was excellent. Plenty, good food. The manager was also very helpful, but he had his hands full trying to control some lazy, ignorant staff. The bar was nice but really expensive, 8 Euro for a beer! 7 Euro for a glass of wine. Still nice ambiance to have one drink there. Rome is always going to be a difficult place to get a good hotel at a fair price, so overall, despite some faults this is a good place to stay.

Room Tip: We had one overlooking the pool with a little balcony. Not sure if there are any better choices
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  • Stayed October 2012, traveled with family
    • Value
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    • Service
Helpful?
1 Thank corkboy2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, November 6, 2012
Dear corkboy2009,

Thank you for your feedback following your recent stay with us.

I'm glad to hear that, overall, despite some faults, we met your expectations and that you enjoyed our staff, comfortable room, well organized shuttle service (I will share your comments with the team), excellent breakfast buffet.

Regarding your comments about some staff at breakfast we have discussed the points raised with our Food and Beverage and they will take the necessary steps to continue to improve their services.

It is our goal to consistently provide customer satisfaction and your comments are very important to us.

We hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome!

Kind regards.
Davide Grilli, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012

We stayed here two nights post cruise with Princess. The rooms are very average down dark hallways. The breakfast is very good and plentiful.
Two problems, we were leaving very early in the morning. Our wake up call was 30 minutes late, thankfully we had set our own alarm. Secondly, we were suppossed to have a box breakfast provided for our trip to the airport. No wake up no box lunch. I do not think either of those experiences would make us consider this property again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank RetiredKentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, November 7, 2012
Dear RetiredKentucky,

Thank you for taking the time to share with us your feedback on your recent stay!

We regret to read your problems encountered with wake up call and box breakfast.

I have forwarded your comments to the Front Office Manager. I know they share our vision of providing the best guest experience possible, and am confident they will take the necessary steps to continue to improve their services.

We look forward to welcoming you again at the Crowne Plaza Rome-St. Peter's hooping to restore the faith of our Hotel.

Best regards. Davide Grilli, General Manager.
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Michigan
Level 4 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2012

We stayed here five days in October 2012. We had a large room on the third floor overlooking the pool. That was a nice view. The room was clean and large and the maids cleaned it well. It was our anniversary and they gave us the nice surprise of a chilled bottle of champagne. We found the front desk people sometimes bogged down when a lot of guests came in at once but they spoke English well and were always helpful and courteous with our many questions. We found their breakfast buffet to be good, convenient and well worth the cost. We had a lovely lunch outside on the patio one day also and my hamburger and my husband's sandwich were very good. This hotel was close to the Vatican and with bus service and the Metro not hard to reach any major site. I would recommend staying here.

Room Tip: Rooms higher up and overlooking the pool have beautiful balcony views.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wannabtravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, November 11, 2012
Dear wannabetraveler21,

Thank you for your nice review on Tripadvisor!

We appreciate you taking the time to bring to our attention your experience with your large and clean room, nice surprise for your anniversary, good breakfast buffet, lovely lunch on the patio.

It is our goal to consistently provide customer satisfaction and your comments are very important to us.

The feedback we receive from valued guests like yourself, enables us to keep up the good work.

We look forward to welcoming you again at the Crowne Plaza Rome-St. Peter's.

With best regards.
Davide Grilli, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Level 5 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 5, 2012

I have been fortunate to stay in some really nice hotels, both in business and for pleasure, and I am delighted to say that the Crown Plaza Rome St Peters is right up there with the best of them. I wanted to plan a very special trip for my wife & I to celebrate a special anniversary, and Mr Grilli, the hotel manager & Mr Pinchetti the reservations manager could not have been more helpful. They organised our Roma passes, & pre booked us in to the vatican museum, which were worth their weight in gold as I will describe later in the report. They also organised our booking into the Borgese museum, recommended and booked us into the wonderful Taverna Trulissa and booked us onto the shuttle bus back to the airport.

Unfortunately, we arrived too late to get the shuttle from the airport to the hotel, so used Rome cabs, and when we arrived, we were welcomed by the piano player entertaining the guests in the bar area, and we were very quickly checked in, and were amazed by our room (465), overlooking the pool & beautiful gardens. The bed was absolutely massive, with a lovely bathroom, complete with bathrobes & slippers and a huge selection of complimentary items. Best of all though was the bottle of champagne, flowers & biscuits that had been left for us, with the compliments of the manager, & a note wishing us a happy anniversary. We enjoyed a glass of champagne, then went out to the restaurant right outside the gate, the Arturo, which was very nice. We wanted an early start the next morning so retired for a great nights sleep in the very big & very comfortable bed.

We had pre-booked breakfast, and were greeted by a very jolly chap, as were escorted to our seats in the lovely dining room. The selection available on the buffet breakfast was excellent, with ample fruit, cereals, breads, cakes, croissants, bacon, sausages, scrambled eggs etc, as well as ample coffee, juices etc. We were heading for the Colliseum, so made use of the free transport included in the Roma Pass, getting the public transport right outside the hotel, to the Metro station. We didn't realise that this was a public holiday, so we had to wait a short while for the bus to arrive, but when the 98 bus finally arrived it dropped us outside the Metro Station, where we caught the metro, changing at Termini for the tube that dropped us right outside the Colliseum. The sight that greeted us as we left the station was magnificent, as the Colliseum was right there in front of us. As I said previously, the Roma Pass was worth its weight in gold, as we went straight to the front of a queue, which was estimated at around 3 hours, and entrance to the Colliseum, Pallatine Hill & the RomanForum were all free with the pass.

After a great but tiring morning and afternoon, we returned to the hotel using the public transport, and I went to relax in the lovely indoor pool. I have stayed at many hotels with pools, where the water has been freezing cold, but not here, the water was lovely and it was also great to relax in the spa pool with its very poweful jets. There is also a sauna and Roman bath, so it had been another great experience in this lovely hotel. After getting ready, we took the shuttle bus for the 15 minute ride down into the town centre. This costs one Euro each, which is great value. We toured the centre on foot, as recommended in the excellent Rick Steves Rome book, which I would recommend to everyone. We were really tired, so got a taxi from the Spanish steps, back to the hotel, which cost us 16 Euros, and was an experience, as the driver thought he was Jensen Button!!

Our trip to the Borgese museum the next morning was quite eventful. We went to catch the 98 bus to get to the Metro station, but instead of this going to the Metro station it went the other way, ending up in the town centre, so be aware of this when using the bus. We ended up getting a taxi to the Borgese museum, and we were glad we did really, as it is quite a long walk from the metro stop to the excellent museum, which was again included as the second free museum on our Roma Pass. The hotel had organised our booking into the Borgese, and you must be there half an hour before your booked tiime, and you are restricted to two hours in the museum, but the whole area is stunning and well worth a visit. We again used the public transport to get back for a well earned relax in the pool.

Mr Grilli had recommended & booked us in to the Taverna Trullisa for our special celebration meal, and this was an excellent choice, as I had the best pasta I have ever had. We took the shuttle bus and walked the short distance to the Trastevere area, where the restaurant is situated, and I strongly recommend that you take in this area, and visit the beautiful Santa Maria in Trastevere church. Another magnificent day was over, with a lovely romantic meal in what must be one of the best restaurants in Rome.

Our next day took in the Vatican museum and St Peters Basilica, and yet again the forward planning arranged by the hotel paid huge dividends. We took the shuttle bus to the Vatican, and we were amazed by the huge crowds waiting both for the Basilica, and even more so for the museum tour, which stretched the full length of the Vatican walls, and I can only imagine that those at the back would be waiting for at least 3 or 4 hours. But thanks to our hotel pre-booking us in, we walked past all the crowds straight to the front of the queue, and straight in to the museum before our 10am booking. A handy tip in Rick Steve's book led us straight from the Sistine Chapel right into the magnificent Basilica, and we had not had to wait in a line for a single minute. We would return to St Peters square on the Sunday morning to see the Pope giving his blessing to the masses, which was quite an emotional & unmissable moment.

Checking out was quick & efficient, with a room to store our bags while we took full advantage of our last day, returning from the town centre on the 4-15pm shuttle bus, which got us back to the hotel in time for our 5pm transfer to the airport.

We had not wasted a single minute of our time in this wonderful city, and our time in the hotel was comfortable and enjoyable, with absolutely fantastic service, both before we arrived, and during our stay. I would recommend this hotel to anyone, and will return again one day (I threw my coin into the Trevi fountain, so I know I will return!!)

Thanks to everyone at the hotel for making our trip so special.

Room Tip: Pool view rooms are excellent
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank kevg1889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, November 5, 2012
Dear kevg1889,

Thank you for your wonderful review and to have chosen our Crowne Plaza Rome St. Peter’s to celebrate such a special occasion with us!

I am delighted to read such a gleaming report about our Hotel and services and happy to learn that you had a memorable stay with us.

I have shared your review with my whole team. We are very much grateful for your compliments!
It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work.

We look forward to welcoming you back on your next visit to Rome, very soon hopefully.

With warmest regards.
Davide Grilli, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Level 6 Contributor
379 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed November 4, 2012

spent three nights as part of a cruise package. they had a shuttle bus foir a small fee which would take you to Vatican City and a eclectic neighborhood on schedule .. it went to the Vatican only in the morning but the local transportation was available as well - bus and tube system. Morning breakfast was good and provided as part of the package... room was clean, bedding comfortable. The staff was very knowledgeable and helpful. The restaurant in the hotel and next door were quite pricey by US standards but we did find a small local sidewalk eatery about 3 blocks to the left on the opposite side of the street where you could get some fast food, soda or wine which wasn't great but filled us up.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank chicagotoots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, November 5, 2012
Dear chicagotoots,

Many thanks for taking the time to leave your feedback and to have chosen our Crowne Plaza Rome St. Peter’s for your stay in Rome.

I was really pleased that you enjoyed the good breakfast, clean room, comfortable bed, knowledgeable and helpful staff. I have passed on your kind words to the team.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.

With kind regards.
Davide Grilli, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond upon Thames, null, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 4, 2012

I stayed with my family of four for two nights at the Crowne Plaza Rome St. Peter's. It is a great location if you are planning on visiting the Vatican. There is a bus stop right outside the hotel property and you can buy bus passes at the hotel. Taxi service is also right outside the hotel and it costs about 20 euros to get to the middle of the city and Roma Termini. Our suite was large with two bathrooms. The breakfast buffet was very good with plenty of hot and cold food choices. The restaurant for dinner was satisfactory, but we had to wait over an hour for a table which is not easy with two children. I suggest making reservations for dinner. The bar area was nice and the drinks were good. They do not have a bar food menu but you can get chips, peanuts and ham and cheese sandwiches while you wait for dinner. The staff was attentive and helpful with directions and maps.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doreen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, November 4, 2012
Dear DrizzDT,

Thank you for your very positive feedback following your recent stay with us.

I'm delighted to hear that we met your expectations and that you enjoyed our rooms, services, breakfast. We apologize that you had to wait an hour to get a table. As you already suggested, we recommend all our future guests to book a table (ask Restaurant or Reception) especially in the high season.

Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities.

We hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome!

With Kind regards. Davide Grilli, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Rome - St. Peter's

Property: Crowne Plaza Rome - St. Peter's
Address: Via Aurelia Antica, 415, 00165 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Rome
#105 Business Hotel in Rome
#112 Luxury Hotel in Rome
#224 Romantic Hotel in Rome
#245 Family Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Rome - St. Peter's 4*
Number of rooms: 308
Official Description (provided by the hotel):
An upscale hotel with a tranquil garden, an outdoor pool and convenient transport links to Rome’s historic heart. Crowne Plaza® Rome - St. Peter's hotel offers guests easy access to the city centre via our scheduled shuttle service or public transport just outside the hotel. If you're travelling to or from Fiumicino Airport (FCO), reserve your seat on our shuttle bus or book a private transfer. Closest metro station Cornelia is just over 1km from the hotel. World-famous attractions such as Rome’s Vatican Museums and the Sistine Chapel – home to Michelangelo’s spectacular frescoes – are all within reach. The hotel is just steps away from Villa Pamphili city park and a few minutes from the old neighbourhood of Trastevere. Business travellers have access to a 24-hour Business Centre and 13 modern meeting rooms. Our dedicated Crowne Plaza Meetings Director takes care of all your event needs. The hotel is Completely Connected, and our Fast & Fresh meal options keep you focused and productive. Our airy rooms offer balconies and free WiFi and a Sleep Advantage® programme, including premium bedding, Quiet Zones and Guaranteed Wake Up Calls. Sip a drink in our relaxed poolside bar, enjoy Italian or international cuisine in our full-service restaurant. Pamper yourself in our wellness centre which is open to all guest over 16 years of age. ... more   less 
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Also Known As:
Crowne Plaza Rome St. Peter`s Hotel Rome
Crowne Plaza Rome St Peters
Crowne Plaza St Peters

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