We had booked a twin room for my son and me, through Qantas travel, This was our last hotel in Italy. The taxi driver rudely dropped us off across the large piazza de Colonna rather than taking us close to the door. We were greeted with friendly staff who promptly accepted our voucher, no discussion, and assisted us to our room and explained the location and services.
Our room was on the sixth floor, next to the service room and directly under the terrace breakfast room. It was musty, dated, with old heavy furnishings not helpful for someone with asthma. The carpet was badly stained, paint was peeling on the marked walls, the toilet leaked badly and the windows were tiny, only living a view to the sky. It was surprising that the maid did not notice the dripping towels we placed next to the toilet to absorb the water flow from the toilet when flushing.
The safe did not work, but reception quickly someone to fix it. We needed to use wifi, and were shocked to be told it would cost €5 per day, as we had not had to pay for wifi at any other hotel or restaurant for the 6 week holiday we had just completed. Worse was that cost covered only one device at a time, very annoying.
We did not sleep well, and were woken very early by the excessive noise from above...furniture being dragged across tiled floors, loud footsteps and talking as the staff set up breakfast at 6 am.
The first morning we managed to get a table for breakfast actually on the terrace, but this proved difficult on following mornings. One day we had an excursion leaving before breakfast started and it would have been good to be able to get a takeaway bag like some hotels, with a drink and roll etc. in general the staff and food at breakfast were good.
The location of this hotel is central, but as it is located next to parliament buildings, there are a lot of police and security, and there were noisy protests going on several days. This limited access to our hotel. The reception staff offered to assist with bookings, which we did for the Ciao Roma blue hop on/ off bus. They took a Deposit and we had to pay the rest on board. This seems to be a rort between hotels and the bus company. The man on the bus didn't want to give us individual tickets and then as we travelled round, there were very long queues of hot tired people who could not get on the bus as it was full. They had been waiting over an hour. It meant if you got off you may not get back on for a long time. I would suggest using another bus company.
The final problem with this hotel came on the last day when checking out. We had put our luggage in to store for the day and then they presented me with the account, charging an extra€70 per night for my son. I proceeded to argue with them about the booking and how much I had paid, but they wanted to blame the booking agent and expected me to pay them, and claim back off Qantas travel. I produced various documents that they dismissed and were generally rude. I was very unhappy and angry that they would not accept the voucher when they had said nothing about any problem when checking in, and there was no discussion about having to pay extra. If there had been, I would have chased my travel agent immediately. After the intervention of my Italian speaking local friend, they offered to discount the extra charge by 50%!. I was still not happy to pay extra and they then got the manager, who made rude comments about me in Italian, and kept arguing that they were losing money. They finally gave in and I only paid for city taxes and wifi, but I was very disappointed in our treatment, and it soured our experience of our stay in Rome.
There were a lot of Australians staying at Colonna Palace, and maybe they had better rooms, but overall I would not recommend this hotel, and I would suggest Qantas removes it from their list of approved hotels. The room we had was not 4 star.
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- Also Known As:
- Colonna Palace Rome
- Colonna Palace Hotel Rome
- Hotel Colonna Palace