I stayed at the Colonna Palace with my mother on a short weekend city break and whilst the hotel has a great location - walking distance from all the central sights - I found the rest of it truly lacking the quality and service I'd expect from a 4 star hotel.
Tucked in between the Italian Parliament / government buildings, we did feel the location was very safe and well kept. The hotel looks fine from the outside and even the lobby / bar were stylish. However any attempt at style ends very quickly upon arrival in your room - ours was a twin on the fourth floor - as the decor is dated, furniture old and tatty and the carpet dirty. There was a distinct smell of urine in our bedroom and a heavily stained carpet - it appeared someone may have had an accident but little had been done to clear it up properly.
The rooms facing over the small street below are extremely noisy with cars rumbling up and down the cobbles all night long, and voices being audible even with the windows and shutters closed - and we were on the fourth floor! The sound just seems to bounce up between the buildings and the windows are only single glazing.
The room has no tea or coffee facilities but does offer a couple of complimentary bottles of tepid water. The mini bar is fairly well stocked but, as always, very expensive. The beds were not too uncomfortable but do have cheap, flat pillows - we did ring down to the reception for extra pillows however which were brought up within 5 minutes of our call. The bathroom was clean apart from a couple of long black hairs (always nice) but again the towels and toiletries are cheap and scant - I'd expect more from a 4 star!
The internet at the hotel is expensive AND once activated, your hours ticks away even if you don't use it. You have to reactivate it constantly with a code card and as per other reviews, the connection isn't always reliable, especially during peak usage times like the evening. If you buy a 24 hour card, it expires in 24 hours rather than you being able to stop and start the clock - altogether a bit of a rip off.
Sleep quality in the room we had was appalling. The air conditioning was indecipherable - it seemed we could only have the temperature on 28 degrees or hotter, and no matter what way you clicked the buttons - none of which were labelled - the air con didn't turn on whether hot or cold. There were no instructions in the room either. As a result we had to sleep with the windows open which meant the street noise was amplified - even sounding like there were people outside the window! Ear plugs still didn't drown out the noise and the room was still far too hot with the window open - and we were there during a wet weekend at the end of October!
Breakfast was also not great - the terrace views are lovely but there are only a few sheltered tables so most of us were crammed inside as it was raining during our stay and we had to wait for a table each morning. The food choices are fairly limited; one type of pastry, one type of yoghurt, cheese and ham, one type of bread roll, boiled eggs, and a lot of long life, processed food like fruit compotes, sponge cakes, nutella etc. Very little was fresh (most of the fruit was tinned) and there were fairly long gaps in replenishing things that ran out. Fruit juices were also not fresh but those awful long life concentrates that you get in strange machines that spit everything out in a slightly neon colour leaving you wondering just how long the juice has been rolling around inside. Overall it was around the standard I had experienced in a 2 star hotel in Rome two years before.
So, in short, noisy, disappointing rooms (especially given the pictures on the website), cheap basics like towels / pillows, stingy breakfast, no air con and expensive extras. Would I stay here again - no! Even the central location did not make up for the poor quality of this hotel.
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- Also Known As:
- Colonna Palace Rome
- Colonna Palace Hotel Rome
- Hotel Colonna Palace