Still here at hotel dei consoli but so disappointed and angry need to post review now. We expected a high class hotel... What we get is a basic room ... Very small... Only one chair no room to move or relax. Got told on arrival that terrace booked for private function so not available to guest and no other facility for drink or food so after very early start and long journey got directed several streets away for a place to get a coffee. Got told that terrace available for rest of our stay so this evening after a long day sightseeing including the 500 plus steps up the dome of St. Peter's.... We arrived back in our room to find the menu for the terrace displayed so decided we would eat at hotel as too tired to walk anywhere. We had also been given a card on arrival for our free drink to be taken this evening. We went up to the terrace which had ' open' on the door to be swiftly sent away saying booked for private function. We expressed our displeasure and disappointment to the 2 members of staff but no apology given . We were not attired to go out so had to go back to room to change. We expressed our concerns to the man on reception who was apologetic and said it was always happening and the main fault with the hotel . After eating out ... On our return hey ho there was a notice on lift saying terrace not available this evening.... Far too late to be of any use to us and probably on the back of our complaint. The receptionist asked that we complain again tomorrow morning when management on duty. After these evening functions on the roof terrace if u are in the third floor u also have to suffer the deafening noise of furniture being moved! I feel there is no consideration for paying guests ! Surprise surprise there was no upgrade available and the photos on the hotel site showing posh toiletries and chocolates also not true . We are supposed to be in a superior room but very small and basic . We considered ordering room service but room too small to eat in and only one chair at dressing table and no table to eat off.there is an unused bar area on I think first floor but obviously only used for storage... Surely this could be brought in to use to help with the problem of guests being turned out on the street when private function booked .
- Official Description (provided by the hotel):
- Just a short walk from the Vatican and the Sistine Chapel, Hotel dei Consoli opened in 2000 is a luxury hotel in rome, and offers guests excellent hospitality in an atmosphere of elegance and imperial splendor.Hotel dei Consoli is located in via Varrone, near the Vatican with its majestic piazza and church, in a sumptuous building fully refurbished in the Empire style. The interior stucco work is by the Neopolitan master craftsmen who were responsible for the decoration of the famous Reggia di Caserta near Naples. The Hotel occupies three storeys, respectively designated the storeys of the Mappamondi (maps of the world), Fiori (flowers) and Battaglie (battles). On the roof garden and terrace you can enjoy breakfast while admiring the famous dome of St Peter's. The peaceful atmosphere is especially welcomed by single guests looking for rest and comfort in total seclusion. Furnishings in warm colours and careful soundproofing make the hotel an oasis of refinement and peace right in the heart of the Eternal City. With its elegant atmosphere, fully-qualified staff and all the very latest technology, Hotel dei Consoli is sure to make your visit to Rome an unforgettable experience."Since 2006 the Hotel dei Consoli has the best customer reviews on Trip Advisor: friendliest and best staff, great location, very clean, home away from home" ... more less
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- Also Known As:
- Dei Consoli Rome
- Dei Consoli Hotel