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Reviewed November 29, 2017

We're pretty picky about a bed we sleep in and this bed was really comfortable. Location was pretty good as the Hotel was walking distance to the Spanish Step as well as one of the stops for
hop-on hop -off bus (we choose Roma City Sightseeing Bus - paid €31 for 48-hour access). Room was big enough for 2 of us and loved the strong water pressure in shower.

Breakfast buffet was very nice. Staffs were very courteous and attentive.
Lots of fruits, fresh squeezed juices, eggs (made to order), various pastries, cured meats, and etc. We were satisfied with choices offered.

They didn't have a coffee machine or electric kettle in the room like most other hotels.
Also, don't drink the mineral water bottles displayed. It's €4 per bottle.

WORST part about this hotel was their WiFi. It was the worst WiFi service ever. Extremely slow and constantly dropping. It was very frustrating.

  • Stayed: November 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ck1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Direttore at Sofitel Rome Villa Borghese, responded to this reviewResponded December 7, 2017

Dear Guest,

We are delighted to hear that you enjoyed your overall experience at Sofitel Rome Villa Borghese.

We are very grateful for pointing out the ‘comfortable’ bed, the 'good' location, the 'courteous and attentive' staff, the 'very nice' breakfast.

Thank you for your remark concerning Wi-Fi. Rest assured that we do take all comments seriously and appreciate all the feedback we can get to improve our service.

We look forward to welcoming you back in the near future.

Sincerely Yours,

Edoardo Giuntoli
General Manager
Sofitel Rome Villa Borghese

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2017

Excellent service, very friendly staff, good tips for eating.

Room extra clean, wc and bathtub Italian design. Bed and mattress wonderful. All amenities were super. The best is that in the room they have installed a gsm device whith maps and free phone access to all Rome!

Stayed: November 2017, traveled with family
Review collected in partnership with this hotel
Thank Dimosthenis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Direttore at Sofitel Rome Villa Borghese, responded to this reviewResponded November 29, 2017

Dear Guest,

We are delighted to hear that you have enjoyed a very good experience with us.

We are extremely thankful to you for pointing our 'excellent service'. We have a passion for all of our guests and cannot help indulging them.

Indeed, all our rooms are now equipped with a complimentary smartphone with unlimited local and international calls as well as free internet access.

We look forward to welcoming you back soon.

Warm regards.

Edoardo Giuntoli
General Manager
Sofitel Rome Villa Borghese

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2017

We were staying in this hotel for 4 nights. The stay was quite disappointing for us being the Accor Club Members reaching their Platinum status due to the fact that it was our third stay in a row this year in one of Accor properties where we were not offered a room upgrade with no word of explanation.

Initially, we were booked in a room with very tired equipment and we had a clearly claustrophobic feeling when getting in. Not only because of the size of the room but also because of the fact that the room has a lot of corners and small alleys leaving not much space for basic accommodation. After the intervention, we were moved to other room of the same category with a hotel's apology in form of a bottle of wine. The equipment and the furniture in the new room were of much better quality, however still not matching the pictures we saw on Hotel's webpage. Surprisingly, the size of the bathroom was very comfortable as compared with the size of the sleeping area.

The location of the hotel is very good, however you can find cheaper hotels in the area offering comparable quality of accommodation. The subway station Spagna is located within 10-minutes walking distance from the hotel. There are plenty of local restaurants in the area. No need to ask concierge, just head to Via Sardegna and take the best local, traditional Italian restaurant of the world with excellent food, moderate prices and friendly staff :-).

The staff at check-in was nice and I had the impression that I was in two different hotels when comparing the attitude of hotel's employees at front desk and in the restaurant. I dont think that the staff at restaurant are rude. Simply, they service you like you were on package holidays in one of the TUI resorts. Moreover, I think that this hotel is facing the usual dilemma of many properties in top tourist destinations i.e. focus on groups of tourists who will probably never be back or appreciation of loyalty vis-a-vis Accor club members who deliberately choose the property because of loyalty appreciation and the atmosphere. This hotel clearly focuses on the first group as their target.

The variety of food selection at breakfast is somewhat limited, probably due to the lack of the space. The coffee served in the canes is awful. It tastes like the cheapest Tchibo Family brand so please ask for coffee served directly in the cups which tastes very good. Waiting time of 10 minutes to get your scrambbled eggs is also a bit too long. The views from the restaurant on the top of the building are spectacular, you can admire the entire panorama of the city of Rome.

To sum it up, no need to pay the price which is 25% higher than comparable hotels in the area. I made another reservation in this hotel for the beginning of December due to my business trip. However, I am going to check tomorrow the cancellation policy and go for another property if only possible.

Stayed: November 2017
Thank krzys1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Direttore at Sofitel Rome Villa Borghese, responded to this reviewResponded November 24, 2017

Dear Guest,

Thank you very much for taking the time to tell us about your experience at the Sofitel Rome Villa Borghese.

As privately wrote to you, I would like to apologize on behalf of the entire team for not having met your expectations during your recent stay with us.

Rest assured that our team members strive every day to provide professional and courteous service; our priority is to make all our guests feel 'Welcome', with a particular attention obviously to LeClub Accorhotels members.

Room upgrade benefit is however upon hotel availability, and unfortunately during your stay the hotel was fully booked.
Sofitel Rome Villa Borghese, with its 81 rooms, is a Boutique Hotel.
It is a 19th century palace, and its main feature is that all the rooms are different in terms of size. We are glad to read that the second room met your expectations.

With regards to breakfast, we cook every dish “a la minute” to guarantee quality and freshness, including scrambled eggs.
This is the reason why it took a bit longer than “normal”, and I do apologize once again for the delay.

We remain at your complete disposal and hope you will give us a chance to better serve you in the future.

Best regards,

Edoardo Giuntoli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2017

This hotel does not live up to Sofitel standards we have experienced in other countries. Our room paint on walls peeling, wallpaper coming apart at joins. Heating not working properly. No tea coffee facilities in room. Overall extremely disappointed.

Stayed: November 2017, traveled as a couple
Thank Ray D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Direttore at Sofitel Rome Villa Borghese, responded to this reviewResponded November 16, 2017

Dear Guest,

Thank you very much for taking the time to tell us about your experience at the Sofitel Rome Villa Borghese as every guest impression is valuable.

We are so sorry to hear your deep disappointment concerning the room; please allow us to express our sincerest apologies.

We carry a preventive maintenance program in order to maintain the highest standards in our property; it seems that your room was not yet looked after.

Your remarks are very important and will be used to continuously improve ourselves.

We apologize once again for any inconvenience caused and we do hope we will have the opportunity to welcome you back in our hotel in the near future.

Sincerely yours.

Edoardo Giuntoli
General Manager
Sofitel Rome Villa Borghese

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017

We stayed at one of the suites for our wedding. The staff were wonderful and went out of their way to accommodate our requests. The room was nice and elegant, though worth being aware that the ceilings are a bit low and the windows not very large, so the room doesn't feel very spacious. The view from the terrace was beautiful. The bathroom was spacious and nice, though there is no bathtub. The only disappointment was that, despite us staying there for our wedding, the hotel had no compliments (not even a glass of sparkling wine or some flowers or chocolates for the morning after), keeping in mind we paid full price for the suite and spent a bit of money on room service during our stay. However, we might have been spoilt by Asian hotels that tend to make an effort to make your stay special if it's a BD, anniversary etc.

  • Stayed: May 2017, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Anastasia1723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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