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“Excellent Hotel With GREAT Staff”

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Sofitel Rome Villa Borghese
Ranked #79 of 1,257 Hotels in Rome
Certificate of Excellence
New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent Hotel With GREAT Staff”
Reviewed October 29, 2013

the hotel staff was wonderful. The entire staff, from Concierge to maids were courteous and attentive. (Mario, one of our doorrmen, was just an absolute gentleman. He brought us chestnuts from his the trees on his property). The concierge set us up with a private tour guide and it was the highlight of our stay. the hotel is close to everything (Spanish steps, Trevi Fountain, Pantheon) and the rooftop bar give you a fantastic view of the Vatican. The rooms are clean, bed is very comfortable. if there is one complaint it is that the closet was on the other side of our room, but we got over that.
I would HIGHLY recommend it.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vincent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this review, October 30, 2013
Dear Guest,

I was truly glad to hear about your great experience at Sofitel Rome Villa Borghese.

I thank you for your kind words and for mentioning Mario in your feedback. It is extremely rewarding for our Ambassadors to get such gratitude from our guests.

We put a lot into satisfying all of our guests and we do it in a genuine way.

We were delighted to provide you with our undivided attention and look forward to your next stay in the 'Eternal City'!

As you know, 'All roads lead to Rome'!

Best regards.

Laurent Hudry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (231)
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English first
London, United Kingdom
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 27, 2013

I chose this hotel for its good location and roof top bar.
The hotel is close to the Spanish steps, Trevi fountain and Borghese Gallery.
I asked for a room on a high up floor, we were given one on the sixth floor which was very quiet.
The room was spacious for a central Rome location with a good sized bathroom.
You have to pay extra for breakfast - 30 euros a head which is quite expensive, but was good quality with plenty of choice.
We used the roof top bar every evening and took some good photos from it.
The staff were very friendly and helpful, giving advice and ordering taxis.
A lovely hotel.

Room Tip: Ask for a high up room if you value peace and quiet.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this review, October 28, 2013
Dear Guest,

I was truly glad to hear about your great experience at Sofitel Rome Villa Borghese.

Indeed we are centrally located yet on the quiet Via Lombardia street which is an asset after a busy day of business or shopping in Rome.

Service wise we try our utmost to indulge all of our guests as we have a passion for them.

Early in the morning, French and Italian cultures blend together to delight guests’ palates at breakfast. A grand buffet filled with the finest pastries and many different types of bread greets guests along the lines of a true French tradition: “croissant e pain au chocolat”, fresh-baked cakes and biscuits, fresh fruits, homemade yogurt, cold cuts and cheeses, biological eggs and a large selection of breads, the true flagship of the hotel, as well the best Italian ingredients for a vast selection of high quality tea and coffee blends.

We then look forward to your next visit!

Best regards,

Laurent Hudry
General Manager
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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2013

The hotel provided excellent service from the free drink in the terrace bar when we arrived early right through to ordering us a taxi to the airport when we left at the end of a long day walking around Rome. We had dinner in the terrace restaurant the night before we left and the food was superb, just like the view over Rome as the sun set. Would definitely stay here again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this review, October 28, 2013
Dear Guest,

I love to read such positive feedbacks about Sofitel Rome Villa Borghese and I am thankful to your kind words.

The Executive Chef and I were very proud to hear that you have had a great food experience at our restaurant La Terrasse Cuisine & Lounge.

I also thank you for pointing out our high standard of services in all areas of the hotel. We genuinely look after our guests. We work with passion.

We then look forward to your next visit to Sofitel Rome Villa Borghese.

Kind regards,

Laurent Hudry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington Dc, District Of Columbia, Usa
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

The Sofitel Villa Borghese is a beautiful hotel, with very comfortable and well appointed rooms. The staff is wonderful and provides top level service and assistance. The terrace bar/restaurant is WONDERFUL. The view is stunning, the food is excellent and the staff simply top off the experience. We were greeted warmly each time we visited and always had wonderful service. This was our second time at this hotel, and we have no reason to every stay anywhere else in Rome.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1vitelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this review, October 22, 2013
Dear Guest,

I thank you for praising Sofitel Rome Villa Borghese! It is always a pleasure to hear how happy are our guests when they stay with us.

We put a lot into satisfying all of our guests and we do it in a genuine way.

We then look forward to welcoming you.

Best regards.

Laurent Hudry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 18, 2013

We are presently in our second day at the hotel. We arrived early but had to wait until 2pm to check in. We had booked a superior room with a double bed -no smoking. First problem we got a smoking room which smelled heavily of smoke. It also has twin beds not a double bed.
We called the concierge and were told we had a no smoking room so I asked why was there an ashtray and matches in the room? At this we were told they could put a machine in the room when we were away to clear the smell but this has not happened. We just got back in and we bought a bottle of wine around the corner. The room has no wine bottle opener so we called to borrow an opener. 3 phone calls and over 15 minues later we got an opener. Went up to the level 7 restaurant last night for a pre dinner drink. We asked to sit outside since it was beautiful night and there were empty tables. It took 10 minutes of asking why we could not sit outside for 20 minutes since we were only having a glass of wine
Well we are having dinner in the restaurant tonight so fingers crossed. Finally don't expect a coffee machine in your room as normal in the USA
So far this is far from a 5 star hotel

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Rome Villa Borghese

Property: Sofitel Rome Villa Borghese
Address: Via Lombardia 47, 00187 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#23 Business Hotel in Rome
#52 Luxury Hotel in Rome
#59 Family Hotel in Rome
#77 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Rome Villa Borghese 5*
Number of rooms: 81
Official Description (provided by the hotel):
In the heart of Bella Roma, overlooking the Villa Borghese gardens, Sofitel Rome Villa Borghese means an outstanding stay. French-style living and devoted personalized service a l’italienne. A haven of refinement celebrating a perpetually fascinating city. The Sofitel Rome Villa Borghese stands adjacent to its namesake, just a stone’s throw from the poetic Villa Medici and the famed Piazza di Spagna (Spanish Steps). 81 elegant guest rooms, including 3 penthouse suites with private terraces, overlook either the Villa Borghese gardens or the charming city streets. Flooded with light, decorated in Natural Chic style in warm jewel tones and accented with silken textiles. Relax in marble bathtub, awaken fully refreshed from a night in the Sofitel MyBed. Enjoy delightful drinks and divine Mediterranean cuisine at the splendorous rooftop restaurant La Terrasse Cuisine & Lounge. Start the day with an energizing selection of French and Italian specialties at the elegant restaurant La Litterature. ... more   less 
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Also Known As:
Sofitel Roma Villa Borghese Hotel Rome
Sofitel Hotel Rome
Sofitel Hotel Roma
Sofitel Rome
Rome Sofitel

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