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“We loved the hotel but we will especially remember the staff”

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Sofitel Rome Villa Borghese
Ranked #90 of 1,269 Hotels in Rome
Certificate of Excellence
Reviewed June 7, 2013

This is a lovely hotel, well situated near the Spanish Steps. It's beautifully maintained and has a very nice bar on its roof and comfortable and well-designed rooms that are of good size. It's the kind of hotel one would be glad to visit anywhere in the world.

But I'll tell you what will make you remember this hotel long after you forget what the rooms look like: the staff, especially the front-desk staff.

It was our first trip to Europe and we arrived at 10 a.m.on a Friday, tired and grubby from a long flight. We were about five hours early for check-in and desperately wanted showers and a nap. With not much hope I walked up to the reception desk and while the concierge checked my papers I asked if there were a chance of an early check-in. He'd already started working on it. The hotel was pretty full, he said while working the computer, but our room was vacant and he'd have housekeeping bump it to the top of the list. If we'd care to have some breakfast in the restaurant he'd make sure the room was ready within an hour.

It was no big deal to him, and it might not seem like one to you, but at that moment it felt like a gift to us, and it was typical of the kind and thoughtful way the staff treated us throughout our visit.

We had a wonderful time in Italy, and we can't wait to return. And when we do, I know just where we will stay.

Room Tip: We had a standard double room. We had been nervous about the possibility that rooms would be small...
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  • Stayed: May 2013, traveled as a couple
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1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded June 10, 2013

Dear Guest,

Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.

We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese.

It was nice to hear that our Front Desk Ambassadors exceeded your expectations.

They work exceptionally hard to make sure that every guest feels special.

Thank you so much for staying with us.

We hope to see you in near future.

Sincerely,

Laurent Hudry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 2, 2013 via mobile

We checked into the Sofitel with high expectations due to the price of the room, however the service, room, and staff exceeded them. Unlike previous reviews, our breakfast and wifi were included with our room charge. The basic wifi included of 256kbs is a bit slow, but just fine for searching the web and booking activities. Higher speeds are available for a fee.

The buffet breakfast (30 euro if not included in your room rate) was exceptional. Fresh fruit, cheese, bread, cured meats, pastries and the best coffee were the perfect was to start the day.

Luigi the doorman greeted us each morning and was always very friendly. The rest of the staff were very helpful whenever we had any questions.

The location is about a 20min walk to the colosseum, 10-15 to the Campo de 'fiori and a 10 euro taxi ride to St Peters square. If you don't mind the walk its a great location as you can get away from the busy tourist area and go for a run on one of the recommended routes.

Of all our hotels stays in rome, this has been the best experience. If we return to Rome we will be staying at the Sofitel Villa Borghese.

  • Stayed: May 2013
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Thank JPercy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded June 2, 2013

Dear Guest,

I am extremely thankful to you for pointing Sofitel Rome Villa Borghese out as one of the best hotels you have ever been to. This means a lot to the team and I!

We genuinely look after our guests and love to indulge them.

I thank you for mentioning Luigi in your feedback. It is extremely rewarding for our Ambassadors to get such gratitude from our guests.

We look forward to welcoming you back soon.

A Bientot!

Sincerely,

Laurent Hudry
General Manager

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Reviewed May 31, 2013

It is probably one of the BEST HOTEL IN EUROPE! From the first step you are filing home. Coming ... you are still paying bill to taxi driver hotel porter is opening door for you with a big smile . He got some tips it is ok, if no-no stress. Same with a luggage, even don,t dream to take it to you room. During you are speaking with administrator- you luggage already in the room. Personal ....they are like brothers and fathers to you. You can ask anything they are always ready to help. Rain-please umbrella , taxi-you will get cheap and clean . Fresh flowers everywhere . About rooms- just one word beautiful!
Very surprised that same atmosphere in all hotel departments. Bar- please with a glass of wine or sprits snacks , restoran on the top- it is a mazing ! View better that from Vatican. Cook is perfect very friendly waiters. Breakfast - incredible salmon, 5 kinds of strawberry's (with mint, ice, cream, ice-cream, strawberry salad ), some fruits what I even never so even in Turkish 5* hotels. After first breakfast next day waiters remember what kind of drinks you like (kind of juice , coffee with milk or without, with sugar or without- everything).
In the end I would like to replace that this hotel have a perfect location, mazing view and classic interior in side of hotel !

Room Tip: If you have possibility ask view
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  • Stayed: April 2013, traveled as a couple
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Thank AnzelikaZ_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded June 2, 2013

Dear Guest,

I thank you for praising Sofitel Rome Villa Borghese!

The team and I felt very proud while reading your extremely positive feedback. We were truly glad to provide you with our high level of services.

We love to indulge all of our guests and we do it in a genuine way. Indeed we pay special attention into details which are not as a matter of fact. Everything is important when you are away from home.

We all look forward to welcoming you back soon.

Sincerely,

Laurent Hudry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

From the moment we arrived at the Sofitel, throughout the stay, and upon checkout everyone was friendly, helpful, and professional. The room was gorgeous and we had Champagne waiting for us as it was our wedding anniversary. The view and food on the terrace were spectacular and breathtaking. It is expensive but you get what you pay for. I can't wait to stay at this hotel again and would choose it if (and hopefully when) we return to Rome.

  • Stayed: May 2013, traveled as a couple
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Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded June 2, 2013

Dear Guest,

We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and thank you very much for the positive review of our hotel.

Our daily main concern is to look after our guests offering them our undivided attention.

Our utmost reward is to hear our guests satisfaction!

We all look forward to welcoming you back soon.

Best Regards.

Laurent Hudry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

Hotel is in a really lovely part of Rome close to the Borghese gardens, where you can stroll, hire a bike, walk the dog, have a picnic and just enjoy la dolce vita. But if you want to battle with the throngs, it's less than a 10 minute walk to the Spanish steps / Trevi and main attractions too, with lots of restaraunt choices in close proximity. The interior is stylish and beautifully presented, lots of lovely marble floors, orchids and amaryllis everwhere with soothing furnishings in mauves & greys. Bedrooms are quite traditional but comfortable. The 7th floor cocktail bar, restaraunt and terrace provide fantastic views across the city. Excellent breakfast choice and quality (if a bit pricey@ e30 per head). Very professional and friendly staff. Hotel quite "boutique" in feel, which i like, would be delighted to stay here on return to Roma.

  • Stayed: May 2013, traveled as a couple
    • Value
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1  Thank 191266Fran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded May 30, 2013

Dear Guest,

Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.

We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.

Indeed we are centrally located yet on the quiet Via Lombardia street which is an asset after a busy day of business or shopping in Rome.

Service wise we try our utmost to indulge all of our guests as we have a passion for them.

We then look forward to your next visit.

Best regards,

Laurent Hudry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

This is the best Sofitel we have ever stayed in. The hotel is in a terrific location and within walking distance to everywhere but also not too close to all the pedestrian traffic. The staff are professional and very caring for your every need. The rooms are beautiful and the bed is so comfortable. A very very special thanks to Elena Ruzzini (Reservation Manager) for kindly helping us with a small problem with our reservation (our fault, not Sofitel)
The roof top restaurant and bar is a must. This hotel should be very proud of all areas of its operations. Thank you and well done.

Room Tip: Ask for the room with sofa bed as it is actually another smaller room. Well worth it
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  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 5startalltheway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded May 30, 2013

Dear Guest,

It was lovely to read such positive a feedback as yours. Your compliment of Sofitel Rome Villa Borghese being one of the greatest hotels in Rome is our utmost reward. Thank you!

We try and provide an excellent service to all of our guests and I thank you for pointing this out in your lines above.

We then look forward to welcoming you back to our centrally located hotel.

A bientot!

Best regards.

Laurent Hudry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

This hotel was very nearly perfect for our stay in Rome. The rooms were quite large and newly redecorated, with a very comfortable bed and the only working air conditioner we experienced in any of our Italian hotel stays. We were also thrilled to find that the hotel provided Hermes toiletries, including conditioner, which no other hotel in Italy (even some very nice ones) had provided to us previously. The upstairs terrace is beautiful, and the service we received was top-notch. The only drawback, for those who have difficulty with walking a lot and uphill, is that the hotel is at the top of a fairly large hill and so to walk to and from the hotel to the various sights may be difficult for those who have trouble climbing steep hills. However, the advantage is that this makes the neighborhood somewhat more quiet than hotels at the bottom of the hill near the big tourist sights, and the hotel is right next to the very lovely Borghese gardens that are also at the top of the hill. I would definitely recommend this place again to anyone visiting Rome.

  • Stayed: May 2013, traveled with friends
    • Value
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    • Cleanliness
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2  Thank Sara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Rome, Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded May 28, 2013

Dear Guest,

We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and thank you very much for the positive review.

Your words will serve as an encouragement to keep on providing such high standard of services.

For those who come to Rome in search of art and history but are also willing to be seduced by its elegant boutiques, the hotel has the perfect location. It is indeed located within walking distance of Villa Borghese, the “Galleria Borghese, the Spanish Steps, Pantheon, Trevi Fountain and the most exclusive boutiques in downtown Rome.

We thank you again for your kind words and we are looking forward to your next visit.

Best regards,

Laurent Hudry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Rome Villa Borghese

Address: Via Lombardia 47, 00187 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#23 Business Hotel in Rome
#59 Luxury Hotel in Rome
#59 Family Hotel in Rome
#77 Romantic Hotel in Rome
Price Range: $268 - $615 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Rome Villa Borghese 5*
Number of rooms: 81
Official Description (provided by the hotel):
In the heart of Bella Roma, overlooking the Villa Borghese gardens, Sofitel Rome Villa Borghese means an outstanding stay. French-style living and devoted personalized service a l’italienne. A haven of refinement celebrating a perpetually fascinating city. The Sofitel Rome Villa Borghese stands adjacent to its namesake, just a stone’s throw from the poetic Villa Medici and the famed Piazza di Spagna (Spanish Steps). 81 elegant guest rooms, including 3 penthouse suites with private terraces, overlook either the Villa Borghese gardens or the charming city streets. Flooded with light, decorated in Natural Chic style in warm jewel tones and accented with silken textiles. Relax in marble bathtub, awaken fully refreshed from a night in the Sofitel MyBed. Enjoy delightful drinks and divine Mediterranean cuisine at the splendorous rooftop restaurant La Terrasse Cuisine & Lounge. Start the day with an energizing selection of French and Italian specialties at the elegant restaurant La Litterature. ... more   less 
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Also Known As:
Sofitel Roma Villa Borghese Hotel Rome
Sofitel Hotel Rome
Sofitel Hotel Roma
Sofitel Rome
Rome Sofitel

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